Poor services. Staff very bad attitude

Waterglen DSTV (0129989201) From 17 March 2022 up to today 11 April 2022we are not able to watch anything on catch up or any recordings!!!!! On 17 March 2022 our Dstv explora gave an error of hard drive corrupt. I called Multichoice I was advised to take the explora decoder to a walk in center. I went to Amandasig Dstv. I was advised by them that they do not have any stock in the model of my Explora decoder and I was told to call Gezina and given the number. I called the Gezina walk in centre and I was informed the do not have stock. The lady at the Gezina walk in centre informed that their branch in Waterglen Shopping center has stock and that I can go there. On 18 March 2022 (Friday) I went to the DSTV walk in center at Waterglen shopping center I was told that the explora will be replaced (I do have insurance on the machine) The young lady that assisted me gave me an explora decoder and she plugged it in and a message came up hard drive corrupt. She then went to collect another explora decoder. She tested the machine to see if it was switching on (did not check if the catch up is working) I was told that I should leave the catch up for 48 hours before attempting to use catch up ( which I did as instructed) On Monday 21 Match at 17h00 I tried to watch something on catch up no luck does not work. No recording work also. I called the Multichoice call center I was advised to reboot the decoder. No luck Cath up and recordings does not work. I was told to format the decoder hard drive on which I did as told. I was informed by Multichoice to take the decoder back to Waterglen DSTV and that it should be replaced by a Brand new machine not a refurbished machine (I was told that I is my right as a paying customer to get a new decoder and Not a Refurnished machine as the decoder that was given to me was a refurbished machine. I went to Waterglen DSTV Saturday 26 March 2022 I was told by the young lady in a very bad attitude that the problem is my smartcard is not communicating she replaced the smart card. I told her that the Multichoice call centre advised me to tell the walk in centre to replace the decoder with a new decoder. She said that she cannot do that and that I should take the refurbished decoder home she tested the machine to see if it was switching on (did not check if the catch up is working) On 5 April 2022 Tuesday I received a phone call from the lady at Waterglen Dstv to check if the explora decoder was working now. I informed her that the decoder is not work it switches (reboots) every hour and deletes all recordings we are unable to watch anything on the recordings or on catch up and I told her that I am very unhappy with the service received at Waterglen Dstv. She told me to Call Multichoice and tell Multichoice that me decoder is not working she said she cannot do anything for me. I explained to the lady that I stay far from Waterglen 37km going there + 37km coming back and I have travelled 2 times already and it cost me R200 every time. No empathy was shown I called Multichoice 05 April 2022 Tuesday afternoon I informed them of what I was told by Waterglen Dstv. The call centre told me that I should go back to Waterglen Dstv walk in centre and I have a right to get a Brand new explora decoder as I am a paying customer and I have decoder insurance.

WATERGEN DSTV WALK IN CENTRE GIVE A VERY POOR SERVICE AND THE AGENTS HAVE A BAD ATTIDUDE AND DOES NOT KNOW HOW TO SPEAK IN A DECENT MANNER TO CLIENTS. WHY ARE YOU GIVING PAYING CLIENTS OLD REFURBISHED EXPLORA DECODERS??? I AM GOING TO REPORT THIS TO THE ONBUDSMAN Very bad poor services