A&
Aerial & Satellite Excellence
Unclaimed Business
A&
Aerial & Satellite Excellence
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNP
Ntuthuzelo P
1 reviews | Active since Jan 2020
30 Nov 2025, 19:53
****mers and greedy
We agreed with R1500 and they charged me R2200 claiming to be coming from a cable. We did not discuss this before hand. They are a bunch of ****mers.
Helpful (0)
|Replies (0)NP
Ntuthuzelo P
1 reviews | Active since Jan 2020
30 Nov 2025, 19:53
****mers and greedy
We agreed with R1500 and they charged me R2200 claiming to be coming from a cable. We did not discuss this before hand. They are a bunch of ****mers.
0
Replies (0)GC
George C
1 reviews | Active since Jan 2020
19 Aug 2024, 05:55
Multichoice - DSTV box not working again!!!!
Pathetic service Pretoria branch!! DSTV decoder not working, countless times, hard drive faulty again. Consultant counter 7 on 16 Aug 24 just broke the box completely and said they do not have stock. Thats not the customers problem!!!! Get stock!! Typically SA service!!!! Another thing, why move your store and open but can’t do anything, not very clever!!! If it was not for Super Sport I would have booted Multichoice DSTV long time ago!!!!!
Helpful (0)
|Replies (0)GC
George C
1 reviews | Active since Jan 2020
19 Aug 2024, 05:55
Multichoice - DSTV box not working again!!!!
Pathetic service Pretoria branch!! DSTV decoder not working, countless times, hard drive faulty again. Consultant counter 7 on 16 Aug 24 just broke the box completely and said they do not have stock. Thats not the customers problem!!!! Get stock!! Typically SA service!!!! Another thing, why move your store and open but can’t do anything, not very clever!!! If it was not for Super Sport I would have booted Multichoice DSTV long time ago!!!!!
0
Replies (0)GV
Greg V
1 reviews | Active since Jan 2020
9 Jul 2024, 16:39
UNABLE TO WITHDRAW
I was introduced to this company by a family friend which he told me he is still yet to invest at the time so we both decided to go ahead and invest together . after we had invested and everything okay and our investment had mature and we decided to withdraw our profit they would not allow us withdraw .... so we thought it was a glitch so we waited for and extra week and decided to try it again and it still same result so we reach out to the company for assistance just fro them to ask for our personal information which was weird made is believe they are a **** and we thought we lost our money but luckily for us we find our about SP E C T RU M - C R EST and they helped us take back our money including the profit .... so if you find yourself in a similar situation you can reach out to them for assistance and also be careful where you invest .
Helpful (0)
|Replies (0)GV
Greg V
1 reviews | Active since Jan 2020
9 Jul 2024, 16:39
UNABLE TO WITHDRAW
I was introduced to this company by a family friend which he told me he is still yet to invest at the time so we both decided to go ahead and invest together . after we had invested and everything okay and our investment had mature and we decided to withdraw our profit they would not allow us withdraw .... so we thought it was a glitch so we waited for and extra week and decided to try it again and it still same result so we reach out to the company for assistance just fro them to ask for our personal information which was weird made is believe they are a **** and we thought we lost our money but luckily for us we find our about SP E C T RU M - C R EST and they helped us take back our money including the profit .... so if you find yourself in a similar situation you can reach out to them for assistance and also be careful where you invest .
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Jun 2024, 08:06
Khanyi will drown Aerial& satellite excellence, get bad ******* out your customer service
There is a rude, arroagant, disrespectful and no care, bad stinking street lingo attitide by the name of Khanyi, that has made you guys loose business, if your staff in the forefront is like her, I prefer not to do business with you at all and buy something cheaper and advanced in technology. She has just made me hate everything to do with you guys. Mind you I am laying my father to rest in the family car and now this..
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Jun 2024, 08:06
Khanyi will drown Aerial& satellite excellence, get bad ******* out your customer service
There is a rude, arroagant, disrespectful and no care, bad stinking street lingo attitide by the name of Khanyi, that has made you guys loose business, if your staff in the forefront is like her, I prefer not to do business with you at all and buy something cheaper and advanced in technology. She has just made me hate everything to do with you guys. Mind you I am laying my father to rest in the family car and now this..
0
Replies (0)FM
Fredericka M
1 reviews | Active since Jan 2020
22 Mar 2024, 12:37
Aerial & Satellite Excellence Pretoria - the worst agency just hope you never need assistance from this agency
Our DSTV recorder is faulty, and we took it to the only agency which is located 30km from our home (in the traffic 1 hour's drive) in Pretoria namely Aerial & Satellite Excellence. We sat 2 hours in a queue and when it was eventually our turn, we were advised by the consultant that the agency do not have stock and is unable to help us in replacing the decoder. So frustrating!!!! Why are we paying DSTV insurance? And why can an agency simply run out of stock? And why should customers be content in having to wait 2 hours in a queue? I honestly do not know what to do now. Go and buy a new decoder and cancel the insurance on the faulty on and never take out insurance from DSTV again?
Helpful (0)
|Replies (0)FM
Fredericka M
1 reviews | Active since Jan 2020
22 Mar 2024, 12:37
Aerial & Satellite Excellence Pretoria - the worst agency just hope you never need assistance from this agency
Our DSTV recorder is faulty, and we took it to the only agency which is located 30km from our home (in the traffic 1 hour's drive) in Pretoria namely Aerial & Satellite Excellence. We sat 2 hours in a queue and when it was eventually our turn, we were advised by the consultant that the agency do not have stock and is unable to help us in replacing the decoder. So frustrating!!!! Why are we paying DSTV insurance? And why can an agency simply run out of stock? And why should customers be content in having to wait 2 hours in a queue? I honestly do not know what to do now. Go and buy a new decoder and cancel the insurance on the faulty on and never take out insurance from DSTV again?
0
Replies (0)LE
Liana E
1 reviews | Active since Jan 2020
27 Feb 2024, 12:33
Aerial & Satellite NOT SO EXCELLANCE
If there was a minus 1 star, I would give that!!! They are useless when it comes to adhering to appointments made. The technician blatantly lies to the call centre operator about supposedly having called me to reschedule, when I did not have a single missed call on my phone. On more than one occasion, I might add. They rescheduled the appointment twice and twice the technician did not show up and they 'apparently' cannot get hold of him. Absolute worst customer service!
Helpful (0)
|Replies (0)LE
Liana E
1 reviews | Active since Jan 2020
27 Feb 2024, 12:33
Aerial & Satellite NOT SO EXCELLANCE
If there was a minus 1 star, I would give that!!! They are useless when it comes to adhering to appointments made. The technician blatantly lies to the call centre operator about supposedly having called me to reschedule, when I did not have a single missed call on my phone. On more than one occasion, I might add. They rescheduled the appointment twice and twice the technician did not show up and they 'apparently' cannot get hold of him. Absolute worst customer service!
0
Replies (0)LP
Lee P
1 reviews | Active since Jan 2020
8 Dec 2022, 13:10
Aerial & Satellite excellence are useless, they do not want to help you and they put the phone down in your face. They just want money!!!!!!!!!
I had my ultra DStv installed in the 12/7/2022 and everything worked perfectly. They even installed my second DStv explore with me being able to watch Netflix on my second TV which is not a smart TV. I have been in contact with DSTV for 3 weeks and they tell me it's not their problem so I contacted Vusi at Aerial & Satellite and asked him if I could send him some photos so they can see if it is their area to sort out or not. He refused to help me on the phone. I told him I am on disability and I cannot afford R575 just for a call out fee if they can't fix it. I told him to look at the photos and see if it is something that they can sort out. They loaded Netflix for me on the 12/7/2022. He reminded me that the warranty of 3 months has expired and they will send out a technical at a cost even if they can't fix the problem I still have to pay. I could not come to reason with Vusi and all he wanted was money. He told me to call him when I have money and put the phone down in my face. Is this how Aerial & Satellite excellence treat their client..
Helpful (0)
|Replies (0)LP
Lee P
1 reviews | Active since Jan 2020
8 Dec 2022, 13:10
Aerial & Satellite excellence are useless, they do not want to help you and they put the phone down in your face. They just want money!!!!!!!!!
I had my ultra DStv installed in the 12/7/2022 and everything worked perfectly. They even installed my second DStv explore with me being able to watch Netflix on my second TV which is not a smart TV. I have been in contact with DSTV for 3 weeks and they tell me it's not their problem so I contacted Vusi at Aerial & Satellite and asked him if I could send him some photos so they can see if it is their area to sort out or not. He refused to help me on the phone. I told him I am on disability and I cannot afford R575 just for a call out fee if they can't fix it. I told him to look at the photos and see if it is something that they can sort out. They loaded Netflix for me on the 12/7/2022. He reminded me that the warranty of 3 months has expired and they will send out a technical at a cost even if they can't fix the problem I still have to pay. I could not come to reason with Vusi and all he wanted was money. He told me to call him when I have money and put the phone down in my face. Is this how Aerial & Satellite excellence treat their client..
0
Replies (0)EJ
Elza J
1 reviews | Active since Jan 2020
11 Apr 2022, 08:37
Poor services. Staff very bad attitude
Waterglen DSTV (0129989201) From 17 March 2022 up to today 11 April 2022we are not able to watch anything on catch up or any recordings!!!!! On 17 March 2022 our Dstv explora gave an error of hard drive corrupt. I called Multichoice I was advised to take the explora decoder to a walk in center. I went to Amandasig Dstv. I was advised by them that they do not have any stock in the model of my Explora decoder and I was told to call Gezina and given the number. I called the Gezina walk in centre and I was informed the do not have stock. The lady at the Gezina walk in centre informed that their branch in Waterglen Shopping center has stock and that I can go there. On 18 March 2022 (Friday) I went to the DSTV walk in center at Waterglen shopping center I was told that the explora will be replaced (I do have insurance on the machine) The young lady that assisted me gave me an explora decoder and she plugged it in and a message came up hard drive corrupt. She then went to collect another explora decoder. She tested the machine to see if it was switching on (did not check if the catch up is working) I was told that I should leave the catch up for 48 hours before attempting to use catch up ( which I did as instructed) On Monday 21 Match at 17h00 I tried to watch something on catch up no luck does not work. No recording work also. I called the Multichoice call center I was advised to reboot the decoder. No luck Cath up and recordings does not work. I was told to format the decoder hard drive on which I did as told. I was informed by Multichoice to take the decoder back to Waterglen DSTV and that it should be replaced by a Brand new machine not a refurbished machine (I was told that I is my right as a paying customer to get a new decoder and Not a Refurnished machine as the decoder that was given to me was a refurbished machine. I went to Waterglen DSTV Saturday 26 March 2022 I was told by the young lady in a very bad attitude that the problem is my smartcard is not communicating she replaced the smart card. I told her that the Multichoice call centre advised me to tell the walk in centre to replace the decoder with a new decoder. She said that she cannot do that and that I should take the refurbished decoder home she tested the machine to see if it was switching on (did not check if the catch up is working) On 5 April 2022 Tuesday I received a phone call from the lady at Waterglen Dstv to check if the explora decoder was working now. I informed her that the decoder is not work it switches (reboots) every hour and deletes all recordings we are unable to watch anything on the recordings or on catch up and I told her that I am very unhappy with the service received at Waterglen Dstv. She told me to Call Multichoice and tell Multichoice that me decoder is not working she said she cannot do anything for me. I explained to the lady that I stay far from Waterglen 37km going there + 37km coming back and I have travelled 2 times already and it cost me R200 every time. No empathy was shown I called Multichoice 05 April 2022 Tuesday afternoon I informed them of what I was told by Waterglen Dstv. The call centre told me that I should go back to Waterglen Dstv walk in centre and I have a right to get a Brand new explora decoder as I am a paying customer and I have decoder insurance. WATERGEN DSTV WALK IN CENTRE GIVE A VERY POOR SERVICE AND THE AGENTS HAVE A BAD ATTIDUDE AND DOES NOT KNOW HOW TO SPEAK IN A DECENT MANNER TO CLIENTS. WHY ARE YOU GIVING PAYING CLIENTS OLD REFURBISHED EXPLORA DECODERS??? I AM GOING TO REPORT THIS TO THE ONBUDSMAN Very bad poor services
Helpful (0)
|Replies (0)EJ
Elza J
1 reviews | Active since Jan 2020
11 Apr 2022, 08:37
Poor services. Staff very bad attitude
Waterglen DSTV (0129989201) From 17 March 2022 up to today 11 April 2022we are not able to watch anything on catch up or any recordings!!!!! On 17 March 2022 our Dstv explora gave an error of hard drive corrupt. I called Multichoice I was advised to take the explora decoder to a walk in center. I went to Amandasig Dstv. I was advised by them that they do not have any stock in the model of my Explora decoder and I was told to call Gezina and given the number. I called the Gezina walk in centre and I was informed the do not have stock. The lady at the Gezina walk in centre informed that their branch in Waterglen Shopping center has stock and that I can go there. On 18 March 2022 (Friday) I went to the DSTV walk in center at Waterglen shopping center I was told that the explora will be replaced (I do have insurance on the machine) The young lady that assisted me gave me an explora decoder and she plugged it in and a message came up hard drive corrupt. She then went to collect another explora decoder. She tested the machine to see if it was switching on (did not check if the catch up is working) I was told that I should leave the catch up for 48 hours before attempting to use catch up ( which I did as instructed) On Monday 21 Match at 17h00 I tried to watch something on catch up no luck does not work. No recording work also. I called the Multichoice call center I was advised to reboot the decoder. No luck Cath up and recordings does not work. I was told to format the decoder hard drive on which I did as told. I was informed by Multichoice to take the decoder back to Waterglen DSTV and that it should be replaced by a Brand new machine not a refurbished machine (I was told that I is my right as a paying customer to get a new decoder and Not a Refurnished machine as the decoder that was given to me was a refurbished machine. I went to Waterglen DSTV Saturday 26 March 2022 I was told by the young lady in a very bad attitude that the problem is my smartcard is not communicating she replaced the smart card. I told her that the Multichoice call centre advised me to tell the walk in centre to replace the decoder with a new decoder. She said that she cannot do that and that I should take the refurbished decoder home she tested the machine to see if it was switching on (did not check if the catch up is working) On 5 April 2022 Tuesday I received a phone call from the lady at Waterglen Dstv to check if the explora decoder was working now. I informed her that the decoder is not work it switches (reboots) every hour and deletes all recordings we are unable to watch anything on the recordings or on catch up and I told her that I am very unhappy with the service received at Waterglen Dstv. She told me to Call Multichoice and tell Multichoice that me decoder is not working she said she cannot do anything for me. I explained to the lady that I stay far from Waterglen 37km going there + 37km coming back and I have travelled 2 times already and it cost me R200 every time. No empathy was shown I called Multichoice 05 April 2022 Tuesday afternoon I informed them of what I was told by Waterglen Dstv. The call centre told me that I should go back to Waterglen Dstv walk in centre and I have a right to get a Brand new explora decoder as I am a paying customer and I have decoder insurance. WATERGEN DSTV WALK IN CENTRE GIVE A VERY POOR SERVICE AND THE AGENTS HAVE A BAD ATTIDUDE AND DOES NOT KNOW HOW TO SPEAK IN A DECENT MANNER TO CLIENTS. WHY ARE YOU GIVING PAYING CLIENTS OLD REFURBISHED EXPLORA DECODERS??? I AM GOING TO REPORT THIS TO THE ONBUDSMAN Very bad poor services
0
Replies (0)