EJ
Elza J
Active since Nov 2017
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
As always great services
As always great services. Very helpful. Well trained staff. Good knowledge of their work
56 replies
26 months ago
Tracker connect Account service VERY POOR
In January 2024 we had our Tracker device installed, it was a existing contract and Tracker said we can stay on the contract and install a device in the new vehicle I was Told that R1100.00 has to be paid for the device I agreed on on en of January a amount of R2414.52 was Taken of my bank account. I reversed the debit order and paid the correct amount of R1314.52. I have been calling your offices 20 times and even got a reference number: 368076 I was told that another vehicle was accidently added to my account with an ND registration I only have 1 vehicle with Tracker. the staff on the phone lines are so rude and does not want to assist and I was told that I can not talk to anybody at the Finance department as that department is the only ones that can fix the error. Well I received an sms today that R985.32 is going to be debited from my account because I did not pay (arrears) again after receiving and email to say the query was resolved and payment wads received. Tracker I urge you to resolve this matter urgently I will not pay for another vehicles except my own vehicle. I will take this further to the ombudsman is this is not resolved within 24 hours.
58 replies
28 months ago
Poor Service
worst service. Been trying to call Tracker since 27 December 2023 only stupid voicemail. Pathetic service and it cost me R300 in airtime and nobody answering
258 replies
49 months ago
Very poor service Waterglen Dstv walk in center
Waterglen DSTV On 17 March 2022 our Dstv explora gave an error of hard drive corrupt. I called Multichoice I was advised to take the explora decoder to a walk in centre. I went to Amandasig Dstv. I was advised by them that they do not have any stock in the model of my Explora decoder and I was told to call Gezina and given the number. I called the Gezina walk in centre and I was informed the do not have stock. The lady at the Gezina walk in centre informed that their branch in Waterglen Shopping centre has stock and that I can go there. On 18 March 2022 (Friday) I went to the DSTV walk in centre at Waterglen shopping centre I was told that the explora will be replaced (I do have insurance on the machine) The young lady that assisted me gave me an explora decoder and she plugged it in and a message came up hard drive corrupt. She then went to collect another explora decoder. She tested the machine to see if it was switching on (did not check if the catch up is working) I was told that I should leave the catch up for 48 hours before attempting to use catch up ( which I did as instructed) On Monday 21 Match at 17h00 I tried to watch something on catch up no luck does not work. No recording work also. I called the Multichoice call centre I was advised to reboot the decoder. No luck Cath up and recordings does not work. I was told to format the decoder hard drive on which I did as told. I was informed by Multichoice to take the decoder back to Waterglen DSTV and that it should be replaced by a Brand new machine not a refurbished machine (I was told that I is my right as a paying customer to get a new decoder and Not a Refurnished machine as the decoder that was given to me was a refurbished machine. I went to Waterglen DSTV Saturday 26 March 2022 I was told by the young lady in a very bad attitude that the problem is my smartcard is not communicating she replaced the smart card. I told her that the Multichoice call centre advised me to tell the walk in centre to replace the decoder with a new decoder. She said that she cannot do that and that I should take the refurbished decoder home she tested the machine to see if it was switching on (did not check if the catch up is working) On 5 April 2022 Tuesday I received a phone call from the lady at Waterglen Dstv to check if the explora decoder was working now. I informed her that the decoder is not work it switches (reboots) every hour and deletes all recordings we are unable to watch anything on the recordings or on catch up and I told her that I am very unhappy with the service received at Waterglen Dstv. She told me to Call Multichoice and tell Multichoice that me decoder is not working she said she cannot do anything for me. I explained to the lady that I stay far from Waterglen 37km going there + 37km coming back and I have travelled 2 times already and it cost me R200 every time. No empathy was shown I called Multichoice 05 April 2022 Tuesday afternoon I informed them of what I was told by Waterglen Dstv. The call centre told me that I should go back to Waterglen Dstv walk in centre and I have a right to get a Brand new explora decoder as I am a paying customer and I have decoder insurance. WATERGEN DSTV WALK IN CENTRE GIVE A VERY POOR SERVICE AND THE AGENTS HAVE A BAD ATTIDUDE AND DOES NOT KNOW HOW TO SPEAK IN A DECENT MANNER TO CLIENTS. WHY ARE YOU GIVING PAYING CLIENTS OLD REFURBISHED EXPLORA DECODERS??? I AM GOING TO REPORT THIS TO THE ONBUDSMAN
148 replies
49 months ago
Poor services. Staff very bad attitude
Waterglen DSTV (0129989201) From 17 March 2022 up to today 11 April 2022we are not able to watch anything on catch up or any recordings!!!!! On 17 March 2022 our Dstv explora gave an error of hard drive corrupt. I called Multichoice I was advised to take the explora decoder to a walk in center. I went to Amandasig Dstv. I was advised by them that they do not have any stock in the model of my Explora decoder and I was told to call Gezina and given the number. I called the Gezina walk in centre and I was informed the do not have stock. The lady at the Gezina walk in centre informed that their branch in Waterglen Shopping center has stock and that I can go there. On 18 March 2022 (Friday) I went to the DSTV walk in center at Waterglen shopping center I was told that the explora will be replaced (I do have insurance on the machine) The young lady that assisted me gave me an explora decoder and she plugged it in and a message came up hard drive corrupt. She then went to collect another explora decoder. She tested the machine to see if it was switching on (did not check if the catch up is working) I was told that I should leave the catch up for 48 hours before attempting to use catch up ( which I did as instructed) On Monday 21 Match at 17h00 I tried to watch something on catch up no luck does not work. No recording work also. I called the Multichoice call center I was advised to reboot the decoder. No luck Cath up and recordings does not work. I was told to format the decoder hard drive on which I did as told. I was informed by Multichoice to take the decoder back to Waterglen DSTV and that it should be replaced by a Brand new machine not a refurbished machine (I was told that I is my right as a paying customer to get a new decoder and Not a Refurnished machine as the decoder that was given to me was a refurbished machine. I went to Waterglen DSTV Saturday 26 March 2022 I was told by the young lady in a very bad attitude that the problem is my smartcard is not communicating she replaced the smart card. I told her that the Multichoice call centre advised me to tell the walk in centre to replace the decoder with a new decoder. She said that she cannot do that and that I should take the refurbished decoder home she tested the machine to see if it was switching on (did not check if the catch up is working) On 5 April 2022 Tuesday I received a phone call from the lady at Waterglen Dstv to check if the explora decoder was working now. I informed her that the decoder is not work it switches (reboots) every hour and deletes all recordings we are unable to watch anything on the recordings or on catch up and I told her that I am very unhappy with the service received at Waterglen Dstv. She told me to Call Multichoice and tell Multichoice that me decoder is not working she said she cannot do anything for me. I explained to the lady that I stay far from Waterglen 37km going there + 37km coming back and I have travelled 2 times already and it cost me R200 every time. No empathy was shown I called Multichoice 05 April 2022 Tuesday afternoon I informed them of what I was told by Waterglen Dstv. The call centre told me that I should go back to Waterglen Dstv walk in centre and I have a right to get a Brand new explora decoder as I am a paying customer and I have decoder insurance. WATERGEN DSTV WALK IN CENTRE GIVE A VERY POOR SERVICE AND THE AGENTS HAVE A BAD ATTIDUDE AND DOES NOT KNOW HOW TO SPEAK IN A DECENT MANNER TO CLIENTS. WHY ARE YOU GIVING PAYING CLIENTS OLD REFURBISHED EXPLORA DECODERS??? I AM GOING TO REPORT THIS TO THE ONBUDSMAN Very bad poor services
0 replies
78 months ago
Awesome service
#BlackFriday Good day I would hereby like to thank Windy Pratt for the most outstanding service I received in my life. after the nightmare i have been through when opening my account on last week Tuesday(29.10.2019) and not receiving my salary until 06.11.2019 I left a message on Facebook on Monday and a Lady By the Name of Wendy Prat Called me.. she was so kind and understanding and she kept on saying that she will keep me up to date which she did on each and every movement that happened She managed to track my salary and in Tuesday 06.11.2019 it was in my account as she has said. she assisted me in setting up my internet banking she even phoned me today(Wednesday 07.11.2019) to check that everything is fine with my account This Lady (Wendy Pratt) is the most extraordinary lady that I have met in my life Finbond should be proud to have her as an employer. she is an Angel I have that Finbond will give her a medallion for doing the extra mile en being so dedicated in keeping the Companies name high. Thank you Windy you are a Star and an Angel
210 replies
79 months ago
POOR SERVICE
THE WORST COURIER COMPANY. I HAVE BEEN WAITING FOR A BANK CARD TO BE DELIVERED. ON THURSDAY I WAS INFORMED THE DRIVER WAS SEVERAL TIMES AT MY OFFICE. THIS IS NOT TRUE I AM AT A BI HOSPITAL AND HE SAID THERE WAS NOBODY. APPARENTLY THE DRIVER SAID HE PHONED ME SEVERAL TIMES. NOT TRUE I HAVE NOT RECEIVED ANY CALL OR MISS CALLS FORM ANYBODY TODAY I WAS CALLED AT 6h18 AND THE DRIVER SAID HE WILL DELIVER THE CARD BEFORE 12h00. I HAVE TRIED TO PHONE THE OFFICES AND WAS ASSISTED BY A GENTLEMAN NOT MUCH OF HELP AL HE SAID WAS " HE WILL CALL THE DRIVER" NO FEEDBACK RECEIVED. POOR POOR SERVICE
105 replies
100 months ago
Poor service
Bussiness telephone and internet not working from Dec 2017- was reported 8 January 2018. still not working - made nurmerous calls to TELKOM no services received -Severe Loss of income due to telephone lines and internet not working. When will this be fixed!!!!!!! Tel ********** - - not working
105 replies
103 months ago
Poor service - call centre staff does not do anything - account is paid every month but on the 9th of every month dstv gets suspended due to poor work from billing department, it cost me R150.00 month from a cell phone to phone DSTV put on
Poor service - call centre staff does not do anything - account is paid every month but on the 9th of every month dstv gets suspended due to poor work from billing department, it cost me R150.00 month from a cell phone to phone DSTV put on and every month the call centre people refuse to give any contact details of a supervisor or manager that I can call to have the probem resolved. i get charged everytime a reconection fee and my account is not in arrears???
244 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)