FM
Finbond Mutual Bank
Verified Business
FM
Finbond Mutual Bank
Verified Business
25 Reviews (last 12 months)
Responds in 134 hours 30 min
AI Review Summary
Based on recent customer reviews, Finbond Mutual Bank faces severe criticism around unauthorized and double debits, with multiple customers reporting money deducted on wrong dates or taken twice without consent. Refund processes are described as slow or nonexistent. Customers also express frustration over misleading pre-approved loan offers, excessively high repayment amounts, rude and unhelpful staff at several branches, and poor communication including unanswered emails. One positive review praised a consultant at Mitchells Plain Plaza for professionalism and attentive service, standing as a rare exception.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
134h 30mReply Time
-82 NPSUnlikely
Replied to 21% of negative reviews
Reply time on negative reviews: 134 hours 30 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
134h 30m
NPS Score
-82
Recommended: Unlikely
Replied to 21% of negative reviews
Reply time on negative reviews: 134 hours 30 min
Review Distribution
1.2|25 Reviews
May '25 - Apr '26
5(4%)
4(0%)
3(0%)
2(0%)
1(96%)
5(4%)
4(0%)
3(0%)
2(0%)
1(96%)
Frequently Asked Questions About Finbond Mutual Bank
Based on recent customer reviews, Finbond Mutual Bank faces severe criticism around unauthorized and double debits, with multiple customers reporting money deducted on wrong dates or taken twice without consent. Refund processes are described as slow or nonexistent. Customers also express frustration over misleading pre-approved loan offers, excessively high repayment amounts, rude and unhelpful staff at several branches, and poor communication including unanswered emails. One positive review praised a consultant at Mitchells Plain Plaza for professionalism and attentive service, standing as a rare exception.
Finbond Mutual Bank has a TrustIndex of 0 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. They reply to 21% of negative reviews, typically within 134 hours 30 min. Hellopeter has tracked Finbond Mutual Bank across 165 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEC
Essy C
1 reviews | Active since Jan 2020
18 Mar 2026, 14:16
finbond sucks
my boyfriend took out a small loan, i paid it back from my bank account, few weeks later they deduct the same loan from his account. becareful they take your money twice without realizing they deducted twice.
Helpful (0)
|Replies (0)AB
Abongile B
1 reviews | Active since Jan 2020
6 Mar 2026, 07:08
Worse experience ever
Had the worst experience my debit oder deducted twice .went and was told I'm making a fuss I must wait my money will be in today .went following day nothing .I was told again to wait for two more days and it's not the first time that has happened to me imagine I'm on leave the money I must spend to travel to cape town from mitchels plein.the one opposite miciti Adderly street is the worst
Helpful (0)
|Replies (0)AB
Abongile B
1 reviews | Active since Jan 2020
6 Mar 2026, 07:08
Worse experience ever
Had the worst experience my debit oder deducted twice .went and was told I'm making a fuss I must wait my money will be in today .went following day nothing .I was told again to wait for two more days and it's not the first time that has happened to me imagine I'm on leave the money I must spend to travel to cape town from mitchels plein.the one opposite miciti Adderly street is the worst
0
Replies (0)DS
Desmaine S
1 reviews | Active since Jan 2020
5 Mar 2026, 10:53
I want to use this platform to give Keziah of Mitchells Plain Plaza branch a special Thank you
I want to use this platform to give Keziah of Mitchells Plain Plaza branch a special Thank you. Thank you for the service you provide to your clients with the extra attention to detail. Going the extra mile with professionalism to help your clients that is on stressful situations financially. You are awsome and would recommend anyone to you Thank you once for the excellent service you provide. ✨✨✨✨✨
Helpful (0)
|Replies (0)DS
Desmaine S
1 reviews | Active since Jan 2020
5 Mar 2026, 10:53
I want to use this platform to give Keziah of Mitchells Plain Plaza branch a special Thank you
I want to use this platform to give Keziah of Mitchells Plain Plaza branch a special Thank you. Thank you for the service you provide to your clients with the extra attention to detail. Going the extra mile with professionalism to help your clients that is on stressful situations financially. You are awsome and would recommend anyone to you Thank you once for the excellent service you provide. ✨✨✨✨✨
0
Replies (0)JM
Jacob M
1 reviews | Active since Jan 2020
28 Feb 2026, 05:10
To me it's a *****
I do have loan with them so the loan is in arrears but they hand over my debit to their lawyers and we reach agreement with their lawyers and we make arrangements so they started to deduct but also finbond itself they deduct again and deduct more money without my consent or do a mandate even my bank don't show any debit orders so they where supriced how did they get in my account when I confronted them they told me they can't reverse my money ,they said aslong I swipe my card I automatically allowed them to do what they want so I wanted to knw isn't legal to do so cos I need my money back the area manager Dimakatso Mulaudzi she was so rude against me so I need help.
Helpful (0)
|Replies (0)JM
Jacob M
1 reviews | Active since Jan 2020
28 Feb 2026, 05:10
To me it's a *****
I do have loan with them so the loan is in arrears but they hand over my debit to their lawyers and we reach agreement with their lawyers and we make arrangements so they started to deduct but also finbond itself they deduct again and deduct more money without my consent or do a mandate even my bank don't show any debit orders so they where supriced how did they get in my account when I confronted them they told me they can't reverse my money ,they said aslong I swipe my card I automatically allowed them to do what they want so I wanted to knw isn't legal to do so cos I need my money back the area manager Dimakatso Mulaudzi she was so rude against me so I need help.
0
Replies (0)MM
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Andrea D
1 reviews | Active since Jan 2020
29 Dec 2025, 11:51
Unhappy client very rude staff
This is by far the poorest service from this branch in roodepoort . I have been there 3 times and left due to service the ladies eat chat and don't even speak English . They treat non Africans like **** .
Helpful (0)
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Andrea D
1 reviews | Active since Jan 2020
29 Dec 2025, 11:51
Unhappy client very rude staff
This is by far the poorest service from this branch in roodepoort . I have been there 3 times and left due to service the ladies eat chat and don't even speak English . They treat non Africans like **** .
0
Replies (0)JO
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Trinashia
1 reviews | Active since Jan 2020
29 Dec 2025, 06:08
Double Debited
Double Debited I was double debited and I keep calling the Verulam branch for a refund, they have not done it, it's been a week now the manager said to me the Monday I was debited Tuesday I will receive the refund till date I received nothing. The lady whose doing refunds says she has alot to do how is it my fault 🤬. This is so sickening been to the bank I cannot reverse.
Helpful (0)
|Replies (0)T
Trinashia
1 reviews | Active since Jan 2020
29 Dec 2025, 06:08
Double Debited
Double Debited I was double debited and I keep calling the Verulam branch for a refund, they have not done it, it's been a week now the manager said to me the Monday I was debited Tuesday I will receive the refund till date I received nothing. The lady whose doing refunds says she has alot to do how is it my fault 🤬. This is so sickening been to the bank I cannot reverse.
0
Replies (0)