FM
Fredericka M
Active since Jan 2012
6
Reviews
0
Industries
Reviews
6 reviews25 months ago
Aerial & Satellite Excellence Pretoria - the worst agency just hope you never need assistance from this agency
Our DSTV recorder is faulty, and we took it to the only agency which is located 30km from our home (in the traffic 1 hour's drive) in Pretoria namely Aerial & Satellite Excellence. We sat 2 hours in a queue and when it was eventually our turn, we were advised by the consultant that the agency do not have stock and is unable to help us in replacing the decoder. So frustrating!!!! Why are we paying DSTV insurance? And why can an agency simply run out of stock? And why should customers be content in having to wait 2 hours in a queue? I honestly do not know what to do now. Go and buy a new decoder and cancel the insurance on the faulty on and never take out insurance from DSTV again?
0 replies
39 months ago
Not all as well with NETFLORIST online ordering
Be careful when ordering online from Netflorist please. This company is busy taking money from customers (you have to pay when you make your order online) and then the next day after your money was taken, you are informed that SORRY OUT OF STOCK. Then, you have to phone the company, just to be told that you as the customer now have to wait 2 to 3 business days to get your OWN money back. Yet, the same product that you order which you are being told is out of stock, is still advertised on the website as being in stock. Please do not fall for this as we unfortunatly have
0 replies
60 months ago
Miladys Wonderboom Junction - worst experience ever
Today 3 May 2021 marks the very last day I have ever sat foot in a Miladys store. The treatment I received from a store assistant at Miladys Wonderboom Junction Pretoria was utterly shocking. When I tried to complain the the store manager the store assistant was screaming so load that I could not talk to the manager. When the manager ask her to apologize she screamed at the top of her voice that she will never apologize. I just put my shopping down and walked out. When I walked past the assistant she called me a white............... the name I cannot put in writing. If the roles were reversed and a black customer was called what I have been called all hell would have broken loose. I cannot believe the experience I have had, but Miladys has lost a customer and if this is the way that their store assistance people are behaving, they will surely loose many customers. Oh and please do not try and contact their custumer services - their service is just as bad.
53 replies
100 months ago
Telkom really not providing a service
On Friday 2 February I reported to Telkom that our Internet service was not working. Received an SMS that Telkom will endeavor to resolve the problem asap. On Sunday I phone again - spent more than an hour completing all kinds of settings on the laptop for the router, nothing helped. On Monday the technician phoned again went through all the settings with me and then inform me that we have to buy a new router (without even seeing our router). We bought a new router which we did on Tuesday morning. I phoned Telkom again and again spent more than an hour on the phone with the settings - didn't work. Then I was promised that I will get a call from a specialist (whatever that means), no one phoned me back. I again phoned yesterday only to be informed that the ticket was closed, again spent more than an hour adjusting the settings getting a new pass word etc. - nothing helped and was promised that someone will phone me back. I received no call. I phoned again and the customer care person by the name of Nosiwe PROMISED that I will get a call back, but yet again, no one is phoning me to help us. She provided the reference number ********** 44. I phoned again this morning ----------needless to say, we are still without any INTERNET ACCESS FOR WHICH WE PAY!! Apparently no one at Telkom, and I presume there are many persons employed by Telkom can take time out of their, which I assume must be a very busy schedule with the bad service they are providing, can or want to assist us in getting our internet access restored. Telkom is treating us as their customers very badly.
105 replies
126 months ago
Terrible service at Kollonade Branch
On 29/11 we went to the store to renew our telkom mobile contract (running for 2 years). The sales lady Yvonne assisted us. She confirmed they had stock (Huawei 8). We completed the paper work - she confirmed we will get feedback within 2 to 3 working days. Never happened, I had to phone the store could not get through for hours. Eventually got the centre security to go to the store. Tried again and again and eventually got through. Asked why she did not contact us it is now 4 days. Gave every excuse in the book but she will get back to me the same afternoon (this was Thursday). Never contacted us. This morning after again trying for 4 hours, I got through and ask to speak to her. I overheard her telling the person who answered that she is day of. I insisted on talking to her. She then answered but said she has no recollection of the problem and do not know what it is about and handed the phone to a gentleman called Solomon. He then informed me that our contract was approved but they had NO STOCK!!! Someone needs to speak to Yvonne as she is very poorly trained, has no manners, and does not keep her word to come back to customers. Why must we be treated this way?
75 replies
129 months ago
No Feedback from Telkom problem not fixed
I lodged a complaint about our internet service which gives us only intermittent access for about 2 to 3 minutes at a time on 29/8 ref 127CTK290815. The previous Wednesday, the problem started. When I phone 10210 then, the voice mail advised that there was an area problem, so I did not report it. Saturday however the problem was still not resolved, so I then phoned 10210 to report it. On Sunday I phoned to find out on the progress and was informed by the operator that she wants to remind me that it can take up to 72 hours for a complaint to be registered with a technician. I phoned again on Monday, was informed that it was handed to a technician. Phoned again on Tuesday, was told by the operator Phintile that she will get the technician to phone me. I waited until today, Thursday 3 Sept. and has received no response what so ever. I phoned again this morning and was told that it can take up to 7 working days for Telkom to attend to the problem.
75 replies
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3 Star
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)