Don't insure with affinity underwriting managers/ AAA claims

Had an accident on the 20th of August, till today the 19th of September my claim hasn't been processed. The car was written off . A loss adjuster was sent through to investigate, now apparently they have to appoint another expert because " they didn't find what they were looking for" and I have never intentionally missed even a single payment. I don't have a car and I am struggling to travel to and from work, yet I paid the insurance for my convenience and still have to pay for a car that is not there anymore, because their experts are ***********. I would advise no one to even try this sham of an insurer, I am shocked and appalled by how I am being treated.