Africa Direct Group
2.8|112 reviews
Responds in 10 hours 19 min
AP
Angelique P
1 reviews | Active since Member
11 Feb 2026, 15:31
Failure to lodge a bond/No communication
We started our process 18 August 2025. We then were told our application was approved and documents got signed and sent off to attorneys and then SARS and then it was supposed to be lodged. December came/gone, January came/gone. Today we receive a call after no communication for weeks that the process has to start all over again due to them installing new systems and processes. The attorneys, state we are liable for all cost incurred yet we are not the ones have delayed the process and have been following up daily, weekly on the status of our application with no feedback from Bond Optimiser/Edubond. Was told can call them on the number they called from and well trying to callback, not able to connect to an agent. This is not what we signed up for. Is there anyone out there that can assist us with this matter?
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Replies (56)Africa Direct Group's replyOfficial
12 Feb 2026, 05:15Dear Miss Pretorius
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our services. At Africa Direct, we strive to provide transparent, professional, and client-focused support, and we regret that we fell short of your expectations in this instance.
We understand how important trust and clarity are in financial matters, and we are committed to addressing your concerns promptly. Your experience does not reflect our standards, and we will use this feedback to improve our processes.
Thank you.
The Bond Optimiser Team
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our services. At Africa Direct, we strive to provide transparent, professional, and client-focused support, and we regret that we fell short of your expectations in this instance.
We understand how important trust and clarity are in financial matters, and we are committed to addressing your concerns promptly. Your experience does not reflect our standards, and we will use this feedback to improve our processes.
Thank you.
The Bond Optimiser Team
Best regards,
Africa Direct Group's reply12 Feb 2026, 05:15
Official
Dear Miss Pretorius
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our services. At Africa Direct, we strive to provide transparent, professional, and client-focused support, and we regret that we fell short of your expectations in this instance.
We understand how important trust and clarity are in financial matters, and we are committed to addressing your concerns promptly. Your experience does not reflect our standards, and we will use this feedback to improve our processes.
Thank you.
The Bond Optimiser Team
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our services. At Africa Direct, we strive to provide transparent, professional, and client-focused support, and we regret that we fell short of your expectations in this instance.
We understand how important trust and clarity are in financial matters, and we are committed to addressing your concerns promptly. Your experience does not reflect our standards, and we will use this feedback to improve our processes.
Thank you.
The Bond Optimiser Team
Best regards,