AP
Angelique P
Active since Dec 2018
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Failure to lodge a bond/No communication
We started our process 18 August 2025. We then were told our application was approved and documents got signed and sent off to attorneys and then SARS and then it was supposed to be lodged. December came/gone, January came/gone. Today we receive a call after no communication for weeks that the process has to start all over again due to them installing new systems and processes. The attorneys, state we are liable for all cost incurred yet we are not the ones have delayed the process and have been following up daily, weekly on the status of our application with no feedback from Bond Optimiser/Edubond. Was told can call them on the number they called from and well trying to callback, not able to connect to an agent. This is not what we signed up for. Is there anyone out there that can assist us with this matter?
56 replies
60 months ago
Unhappy customer
This was not the first time that I had experienced such poor customer service. Stood almost 30mins in a queue to purchase tickets for my daughters school event at the Money Market. Due to covid seats are limited and I wanted to make sure I got my tickets. They assisted the customers with lotto tickets that were behind me which I didn't mind. However the one and only cashier at the counter took her own time and then the customer she had finished helping after spending over 30mins helping them walked out the store and while I was trying to tell her what I wanted came back into the store and came into my personal space and then interrupted me while I was speaking and the cashier just went on speaking with this particular customer and ignored me. Now I work shifts and had just finished my shift at 4pm tben rushed to the store to make the purchase and then was planning on completing my grocery shopping and then pick my daughter up from school. Ended up leaving the store without my tickets and groceries as I had to rush to fetch my child. I will never shop at this store again and will post it on all social media platforms of this terrible experience.
0 replies
78 months ago
Vodacom Fibre team clueless
It is with great sadness that I am writing this. Fiber installed 3 days ago. Provided incorrect information from consultant when I called to have the service activated. 3 days later and still no service. Called the call centre or "customer care" was on hold for 50mins when the consultant decided to drop the call. All they say it's been escalated but no further update received when I call. I'm actually frightened after reading the remarks from other consumers whom has been billed for services never activated. And to think I've been a loyal Vodacom client for the past 12years if not more.
315 replies
89 months ago
Unprofessional service, Refund requested
So after my complaint over a week ago I received a call from Naomi, apologised and offered me a credit note or a gift card. I went to the store yesterday afternoon just before 1pm. Found 1 cashier on both floors and long queues. Left the store to continue with my I ternary set out for the day and returned just after 3pm went up to the 1st floor to find 5 staff members behind the desk and two customers ahead of me. But the store manager Agnes who seems to be on a mission of not helping a senior customer who made a cash purchase and who wanted to return the item as she no longer wanted it. Agnes questioned the lady saying the shoe was worn but her tone of voice and attitude in general was unprofessional. The lady stated the shoe purchased was the last pair and the one shoe was on display so it will look like it was worn but she did not wear it. She stated that when she bought it, she told the cashier to write on the slip display pair. Please correct me if I'm wrong but doesn't the customer get the benefit or "customer is always right." The above took place while waiting to be assisted or get one of the ladies attention behind the counter so I could speak with Naomi. When finally asked if Naomi was available I was told she is at Identity. I walked out the store once again as the 1st time I went to get my dress refunded Agnes dismissed me like I didn't know what I was talking about. I wasn't going to run around from 1 store to the next. The girl didn't even offer to call Naomi over to truworths. Just dismissed me and went on staring at the argument and heated discussion between Agnes and the senior lady. Now I do no longer wish to make a request for a credit note or a gift card I want my cash back as I do not want the dress let alone want to purchase anything from Truworths Parow Centre ever again. I can just imagine how the lady must have felt as she was being questioned about the shoe she bought and why she wanted to return it. All she wanted was her cash back. So the dressed was originally purchased on the 14th December 2018 purchase was debit card transaction. Full purchase amount was R898, POS Purchase: ********** 90040, took place between 18h30 and 19h00. So if you can look up the transaction and let me know before Wednesday 9th when I may return to the store to get my money refunded to me.
0 replies
89 months ago
Cash refund refused
So I purchased an evening gown on the 14th December, went and swop out the dress for a different size the next day. This was a cash purchase on my debit card. I was fortunate to receive a beautiful dress from a relative and decided to return the dress. Unfortunately with all the excitement in preparation of the event the receipt was misplaced or lost. Went to tygervalley store who informed me return to the store where purchased which is parow as they would have a copy and would be able to look up the details on their system. Just to inform you the tag is still on the dress. The "manager" comes forward and says, sorry we can't help you without a receipt. Didn't even attempt to look on the system. Now I'm sitting with a R700 dress I'm not gonna wear. She still had the nerve to tell me why don't you give as a gift to someone...seriously.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)