1 reviews | Active since Member
I first inquired by phone if ADK had ND filters for a DJI Mini 3, and they confirmed that they did. So, I drove to the store to collect the product, only to be informed that I actually needed to bring my drone with me, as the filters in stock didn't fit ALL iteration's of the DJI Mini 3. It would have been nice to know this before I left my house.
They then suggested I take the ND filters home to check, and if they didn't fit, they would either issue a refund and arrange for the filters to be collected, or order the correct ND filters, which would take 2 to 3 weeks. I chose the latter option. It has now been a month, and I am still uncertain about when my order will arrive. Although they have confirmed that the product has been shipped, I have not been provided with the tracking details. At the time of writing this review, my follow-up communications have also been ignored.
While I can't say that the service was bad, I feel there has been a lack of follow-up and that this situation could have been prevented with accurate information from the beginning.
I would appreciate knowing exactly when my order will be delivered so that I can plan my projects in advance.