FH
Friedrich H
Active since Mar 2020
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Unrequested Third-Party Contact After Quote Request
I contacted Outsurance to request a quote for an item to be insured. I asked to be called back within five minutes and stated that my details were not to be shared and that I did not consent to follow-up contact. After the request, I received calls. These calls were not from Outsurance but from Kind Price, a company I do not wish to engage with. This indicates that my contact details were passed on, either directly or indirectly. This raises concerns about how customer information is handled.
168 replies
11 months ago
SHOWMAX BANKING ISSUE
Is it even possible to get a subscription anymore? My wife has been trying for weeks to update her subscription and add new banking details—with no success. Every time the process reaches the approval stage in the banking app, the system crashes. We've been told there's an ongoing issue with their banking platform, but honestly, how long does it take to fix something this critical? The website is about as helpful as using a cactus for toilet paper—utterly useless. I'm embarrassed I even tried to register an account myself. If this is the level of service we're seeing from Multichoice and its affiliates, then frankly, they deserve every bit of criticism coming their way. As for me, I'm done. I will never attempt another subscription again.
174 replies
21 months ago
Irregular Billing practices - Telkom is a ****
If I can give you the best advise ever, it is NOT to even remotely consider using a Telkom SA product. Irregular Billing practices- I've cancelled my subscription and the internet was cut off the day after my cancellation and I am still being billed. I was billed for two existing products when I only had an active subscription for one. The App doesn't work Nobody answers on customer care number A complete waste of my time and money. Atrocious company.
0 replies
22 months ago
ND Filters DJI Mini 3 - Don't make the mistake of not BRINGING YOUR DRONE to check if the filters fit.
I first inquired by phone if ADK had ND filters for a DJI Mini 3, and they confirmed that they did. So, I drove to the store to collect the product, only to be informed that I actually needed to bring my drone with me, as the filters in stock didn't fit ALL iteration's of the DJI Mini 3. It would have been nice to know this before I left my house. They then suggested I take the ND filters home to check, and if they didn't fit, they would either issue a refund and arrange for the filters to be collected, or order the correct ND filters, which would take 2 to 3 weeks. I chose the latter option. It has now been a month, and I am still uncertain about when my order will arrive. Although they have confirmed that the product has been shipped, I have not been provided with the tracking details. At the time of writing this review, my follow-up communications have also been ignored. While I can't say that the service was bad, I feel there has been a lack of follow-up and that this situation could have been prevented with accurate information from the beginning. I would appreciate knowing exactly when my order will be delivered so that I can plan my projects in advance.
0 replies
27 months ago
Great Service - Ipop Suzuki Bassonia
My wife and I purchased a Jimny 5 Door from Suzuki Bassonia. The process was not without its challenges, particularly regarding the upgrades we selected. However, Singeant Selly and Basil Gangaram truly exceeded my expectations. Despite the initial hurdles, they both went the extra mile to ensure my satisfaction. Their dedication and commitment to customer service were remarkable, and I couldn't be happier with the outcome. Good Job Guys.
0 replies
28 months ago
Poor support service.
I got myself an Apple Watch for and it takes two visits to both the Vodacom shop at Mall of Africa and Vodaworld and the watch mobile service (at the time of writing) is still not activated or working. The assistant at Mall of Africa (Lennon) was polite and managed to get my one number activated but told me it would take an hour to work on my watch. The next day it still wasn’t working so I went to Vodaworld where I experienced the complete and contrasting opposite. The person attending was impatient, condescending and just ripped the phone from my hands and started doing things without my consent. At least have the courtesy to ask if anything confidential is open on the phone. I was busy reading a sensitive security report which was still open when she literally ripped the phone out of my hands. She even rolled her eyes when I told her that I didn’t understand what the difference between the e sim and one number for Apple was. She then told me that the system does not reflect that a one number had been activated yet I have the sms confirmation that it had. After she worked it , I got another sms that the one number service is no longer available. She did also open a service ticket and said I have to wait for someone else to open the one number portal. I received the sms with the service ticket number but when you want to follow up on the link provided, the Vodacom portal remains closed. (A repeating Web server error) This is frustrating. I sometimes wonder what I’m still doing with this provider. One is either harassed my sales staff or marginalised by support staff.
258 replies
29 months ago
Quick, effective and...
Quick, effective and articulate service.
71 replies
30 months ago
Invasive Harassment - If they cannot reach me, they have resorted to calling and harassing my wife.
Once again, despite my repeated assurances that I am on Vodacom's no caller list (following previous complaints on platforms like Hellopeter, numerous emails, and futile interactions with their Customer Care WhatsApp portal, which seems to serve only as another marketing tool), I find myself subjected to persistent harassment from cold callers. What's even more distressing is their new tactic: if they cannot reach me, they have resorted to calling and harassing my wife. Their intrusion has escalated to the point where they inquire about my whereabouts and speculate about when I might return to answer their calls. This situation has evolved from mere annoyance to outright harassment, taking on a deeply personal and invasive tone. It appears to be a spiteful response from Vodacom simply because I dared to voice my complaints about their cold calling practices. Please take note: I am currently in the process of pursuing administrative action, and I strongly encourage all readers who have experienced similar issues to do the same.
262 replies
31 months ago
Discovery Insure - Rude telemarketers
I am writing to bring to your attention an unfortunate and unprofessional experience I recently had with one of your telemarketers, Michael. I received a call from Michael representing your company, Discovery Insurance. During the course of the call, I was taken aback by the discourteous and unprofessional conduct displayed by Michael. I believe it is essential to provide feedback on this incident as it reflects poorly on your company's reputation. Firstly, Michael did not ask for my permission to continue the call or request a few minutes of my time. Instead, he immediately launched into his sales pitch without considering my willingness or availability to engage in such a conversation. This approach not only felt intrusive but also disrespectful of my time as a potential customer. Moreover, when I politely informed Michael that I was not interested in the Discover Insurance offering and when I asked to have my name and number removed from your data base he responded by slamming the phone down without any acknowledgment or understanding of my choice. Such behavior is completely unacceptable and leaves a negative impression not only of Michael as an individual but also of your company as a whole. I understand that telemarketing can be a challenging profession, but it is crucial for your team to maintain professionalism, courtesy, and respect for potential customers, even in the face of rejection. Such behavior not only tarnishes the reputation of your company but also violates the principles of ethical and respectful customer engagement. I further want to express that I revoke the right of any Discovery Insure Telemarketer to contact me electronically.
131 replies
33 months ago
Poor Service - Getting Fianance or a Natis Certificate
I am writing this letter to express my deep disappointment and frustration with the shocking level of service I have received from WesBank. As a customer who has recently interacted with your company, I feel compelled to bring to your attention the utterly atrocious service I have experienced throughout my interactions. Firstly, I app**** for vehicle finance through your platform, and the experience was nothing short of a nightmare. The finance application app consistently crashed during every attempt, leading to extended delays in processing my request. It took an unacceptable time for each request to be actioned, leaving me baffled and incredibly frustrated. This blatant lack of technical reliability and slow response time is far from what one would expect from a reputable financial institution. Even after persevering through the technical issues and finally receiving a quote or contract, my attempts to seek clarification on a couple of items within the contract have been met with sheer negligence. I had made attempts to contact a consultant telephonically to gain the necessary clarity, but I have been left waiting without any response whatsoever. This extended waiting period during a critical stage of the process eventually compelled me to abandon the finance option and pay for the vehicle in full. The fact that WesBank seems unfazed by such delays suggests a disturbing lack of commitment to customer satisfaction. Furthermore, I recently initiated a request for my Natis certificate in order to sell my old car. The request was submitted on Monday, 31 July 2023, at 09:59:03, and to my absolute disbelief, I am still awaiting its processing. This inexcusable delay has resulted in the loss of interest from a buyer for my car. It is disheartening to realize that even the licensing department, often characterized by inefficiencies, is outperforming what WesBank claims to be a world-class service. This level of service is not only unacceptable but also damaging to both your reputation and your customers' trust. I urge you to take immediate action to address these concerns and improve your service delivery.
120 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
0 (0%)
1 Star
11 (73.33333333333333%)