****mers in disguise

I am disappointed by Africa Global Packaging services. An unprofessional and *****ulent business. I placed an order of sulphonic acid and texapon on August 4th 2025. Only the sulphonic acid was correct and the texapon packaged was not true to that advertised on their website. I inquired and they were adamant that it's the correct product, I should trial and see the results. I trailed the product and it did not yield the desired output. I communicated regarding the failing product the same week. I was told that I should return the product for a refund. I did so the following week;August 11. I asked to see the manager regarding false advertising, the manager was unavailable. I left the product however no form of documentation was created to acknowledge the return, only a verbal acknowledgement, with my banking details given for the refund. I was informed by the admin lady that refunds will be completed on Friday;15 August. Fast forward weeks later, no refund has been made. I called, received an excuse that the manager was on sick leave;meaning business transactions were put on pause, that is very unprofessional. Africa Global Packaging needs to invest more on transparency and good customer services. As it stands it is not a credible business,operating as a hoax.