DM
Dineo M
Active since Jun 2013
32
Reviews
0
Industries
Reviews
32 reviews7 months ago
****mers in disguise
I am disappointed by Africa Global Packaging services. An unprofessional and *****ulent business. I placed an order of sulphonic acid and texapon on August 4th 2025. Only the sulphonic acid was correct and the texapon packaged was not true to that advertised on their website. I inquired and they were adamant that it's the correct product, I should trial and see the results. I trailed the product and it did not yield the desired output. I communicated regarding the failing product the same week. I was told that I should return the product for a refund. I did so the following week;August 11. I asked to see the manager regarding false advertising, the manager was unavailable. I left the product however no form of documentation was created to acknowledge the return, only a verbal acknowledgement, with my banking details given for the refund. I was informed by the admin lady that refunds will be completed on Friday;15 August. Fast forward weeks later, no refund has been made. I called, received an excuse that the manager was on sick leave;meaning business transactions were put on pause, that is very unprofessional. Africa Global Packaging needs to invest more on transparency and good customer services. As it stands it is not a credible business,operating as a hoax.
0 replies
26 months ago
I received great service from Lusanda
I received great service from Lusanda. She also called me days later to inform me that my policy was activated. Overall I have had pleasant interactions thus far with Bloom agents-highly recommended.
56 replies
26 months ago
Thank you Reitumetse for the pleasant interaction and thorough explanations and advice offered for the most suitable plan for myself
Thank you Reitumetse for the pleasant interaction and thorough explanations and advice offered for the most suitable plan for myself. Overall I received a great service from her,I am a happy customer.
56 replies
46 months ago
No follow-up on complaint
I again want to reference my previous complaint. I need documents from my yahoo account but have no access as I used my 0748522658 numbers for verification and my sisters email address;that is now obsolete. Kindly attend to my query with earnestness this time around, with proper investigations and corrective actions.l I need to access my email as soonest as possible.I have some proof still that I was using the numbers, though for other critical accounts, I was forced to get a new number from a different service provider than yourselves and also shifted to permanently use an email address generated from my UJ days. I hope you aware of the delays and amount of inconvenience your incompetence has caused, in that I still have to update my email with HelloPeter too. Please do contact me on 0721487627 or on my alternative email bokganyo@gmail.com.
938 replies
47 months ago
Best value for money holiday accommodation
I am definitely taking another short-left,here soon. I had the most refreshing and beautiful experience at the Kingdom resort.The place has a tranquil ambiance,welcoming-friendly staff(from the security, reception desk,the manager,the houskeepers,gardeners,facility attendents,game drive guides-I noted a few names however mentioning them won't do justice to the rest of those whose names I forgot);the area is well maintained and spacious. It guarantees adventure all round;we tried by all means to make the most from our stay however we could not indulge in all activities offered,instead we were appreciating more of the place's picturesque features. The fortunate-unfortunate advantage about the place is the wide range of facilities available; there is no need to seek outside entertainment-it offers almost everything; restaurant,bar-lounge area,pool,picnic areas,spa treatments,a convenience store,game drives and more. I had the best meditative experience plus a memorable birthday week.I highly recommend this destination,it truly is a best value for money-out of the city experience.
134 replies
47 months ago
Inconveniencing customers and lack of accountability
I am disappointed with the response time and customer service from the booking agency. A booking was made on the 17/05 for 30/05-03/06 at The Kingdom resort,days later(19/05) I tried to cancel one of the two chalets booked since some of the ladies had work commitments to attend; meaning the second chaley was not necessary anymore. I was told that it is not allowed to cancel the booking without forfeiting points. A week later on the 26/05,a reservation letter the possibility of cancellation post the 26/05 was received on the day? This dispute behind the agencies misleading and inconvenient communication was raised through an email with supporting documents and via a call. However there has not been any concrete feedback on the matter;mind you I am writing this while at the accommodation. The second room is vacant still as we are awaiting feedback from them. Their customer service is by the the worst;they do not attend to customer complaints with urgency,fail to take responsibility for discrepancies and do not relay credible- consistent communication. The agency caused a great deal of inconvenience and opted to neglect their customers complaint with urgency and accountability. I recommend and request that they revisit their approach,on how they handle customers' concerns. Such incompetence is intolerable and tarnishes the agency's reputation. Kindly attend to the matter referred as necessary.
536 replies
51 months ago
The worst customer service ever
I am annoyed to say the least regarding the obvious customer service from the network provider. No feedback regarding my issue, just irrelevant-repetitive and stagnant replies on Hello Peter; no progressive updates. I am asked regarding a reference I am not aware of and they refuse to give clarity on, when asked to do so. I honestly fail to understand what purpose the CellC's customer service team/department aims to serve as this is evidently useless.
240 replies
52 months ago
Recalling previous complaint-pending follow up investigations
I would like to recall a previous complaint against the CellC service provider. I am now back from a well-deserved holiday and am still to receive a follow up from the investigation. Your integrity is obviously questionable. I guess your investigation on the matter has proven to be futile-no solutions what so ever; even with all the evident proof I have that links me to the number. With that said I acknowledge the inconvenience that is due to your poorest service, I definitely will not consider nor refer the service provider in future. (Also note that complaints are meant to help an organization improve and review where they are lacking rather than to ruin their reputation.)
212 replies
53 months ago
Unresolved urgent stolen phone, simcard request
I would like to lodge a complaint regarding poor customer relations and traceability by CellC service centres; both call centre and the cellC store in East Point. I understand that the general company policies are not dictated by employees however the lack of alternative methods to resolve my issue by the employees involved is unacceptable. My phone was pick pocketed alongside the simcard-linked to my banking applications was stolen on the 11 December 2021. As advisable for security, I immediately tried means to locate the phone, through the use of advanced technology, with no success. I then opted to notify the service provider in-order to block the number, also with no success due to failure to answer their stipulated security questionnaire. I voiced my frustration to the lady by the name of Nompumelelo Nzima regarding the urgency of my request, how their system failed to attend to my request and I further asked for a seniors assistance(Selina Khati) however was unavailable. The lady suggested that I visit a cellC store in person for possible assistance; I went the following day as all had closed by then. I visited East Point cellC store; a similar approach was followed as that from customer care line, though I had to handprint the security questionnaires. I again failed, only to be notified after that the numbers I have been using for over five years, also linked to all my banking details; does not belong to me. I asked the manager(I did not note/ask for his name) assisting regarding the unfolding peculiarities and received no solid resolution or explanation to the matter. So the matter of a simcard registered by someone else while used by myself-a more severe security matter was left unresolved; without the manager being concerned or even alarmed by the peculiar case. Overall I fail to understand the open-mindedness and means of risk assessment used to link and weigh on such a crucial matter. I sincerely apologize for any misspelt names given in the statement.
106 replies
53 months ago
Poor service delivery
I have encountered an absolutely disappointing service delivery from Discovery Health /Medical Aid. I have made several attempts to request for my medical aid card to be delivered since joining (5 June 2020). I always get immediate and convincing responses after lodging my complaint with the organization, however they never deliver. I am also frustrated by the admin involved(sending out emails of my soft copy card as confirmation) every time I go for a doctors visit. I trust and expect to be complaining against their services for the last time on this platform.
106 replies
Review Distribution
5 Star
7 (21.875%)
4 Star
2 (6.25%)
3 Star
1 (3.125%)
2 Star
3 (9.375%)
1 Star
19 (59.375%)