African Bank
1.4|10,102 reviews
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Anonymous
1 reviews | Active since Member
02 May 2026, 08:32
Verification
I called African bank 3months ago to cancel my card after I lost it. I went to the branch several times to get a new card and register for cellphone banking but they said they couldn't verify my fingerprints but they printed me a pocket account card instead of myWorld account. Till to date when I got there they just tell me they can't verify me , no way forward. What about my funds in my World account? I have been to the branch several times. Why can't they verify me with a selfie and have me reset my app credentials so i can make transfers on my own? Call me..NAME:Gabriel Matiya CELLPHONE:O663251865 PASSPORT #:MA639222 EMAIL:Matiyanorah@gmail.com
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Replies (1)African Bank's replyOfficial
02 May 2026, 11:11Thanks for speaking up and calling us out. If your finger prints fail at the branch, a consultant will provide you with a DHA document to take to Home Affairs for your finger prints. Once you complete the Home Affairs process, you will get a completed Verification document which you can take to any nearest branch or submit it so that we can help you further.
Your African Bank Support Specialist team
0861 111 011
Your African Bank Support Specialist team
0861 111 011
Best regards,
African Bank's reply02 May 2026, 11:11
Official
Thanks for speaking up and calling us out. If your finger prints fail at the branch, a consultant will provide you with a DHA document to take to Home Affairs for your finger prints. Once you complete the Home Affairs process, you will get a completed Verification document which you can take to any nearest branch or submit it so that we can help you further.
Your African Bank Support Specialist team
0861 111 011
Your African Bank Support Specialist team
0861 111 011
Best regards,