Ripping people off their claims

I have put in a claim last year November with COJ amounted to R7500 as our power was off for the whole week. I had to take out money for the generator for the gas to buy food. I have provided all the pictures and proof of payments and invoices I had. They offer me R436.00 from R7500 paying out of my own pocket. COJ connected all the other houses in our area except two houses. My meat is R109 per kilogram, I had 4 packs of 3kg meat. Shane tells me I have to treat him like a professional how can I say the total is R1300 the total is R436. OMW people he is a Account Executive for this company and he can't even calculate how does he even work there? This company clearly don't know what they are doing, they only thing they know doing best is by ripping people off. Please be very careful of this company.