Rude Rude Rude

I just had the most terrible conversation with one of your claims people about a JRA claim. Shane is rude and condescending. I have 2 claims with JRA different amounts these an issues from 2022 it made it seem like I am trying to get more money out of my claims. I gave them all the required paperwork and now he decides what amount he is going to give me and not what I claimed for. It's not the 1st time I do a pothole claim they used to be very simple and straightforward not now. Shane is rude I did not appreciate his tone. When I told him I am going to dispute it he says it's okay you can go to court like really. Even if you don't send the money I do not give a f@$& keep it Shane I guess it's yours.