Noisy lodge interested only in making money

Extremely noisy lodge with no respect for people staying over and paying good money for their stay. The TV does not work in the family room, guests are noisy and drinking outside whereafter they threw their bottles in the garden under the trees. After paying for two nights I advised the manager I am leaving after the first night of 12 March 2021. I requested a refund of for the second night. I was told that it could not be done on my credit card and that accounts would attend to this on the monday. I have sent various emails and many excuses come up the latest of where are the photos. Luckily I did take photos which I have placed on their website. I intend suing this facility for my hard earned cash. Nobody cares. You cannot speak to the manager (never there as she is always "on Lunch") and you are not allowed to receive any mobile nubmer. This is certainly not a 4 star lodge and should be reviewed again. What a scam!