DP
Desiree P
Active since Aug 2018
6
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0
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6 reviews42 months ago
CONSUMER FRIEND DECIDES WHO THEY WILL ASSIST OR NOT
I have reached out to Consumer Friend based on a mandate I hold for a client as attorney of the High Court and member of the Legal Practice Council. At first my request was ignored. I escalated it to the complaints department and received an email to provide a screenshot that the consumer was transferred to me as debt counsellor. Now I am a registered debt counsellor but in this case I want to bring an application as attorney to remove the consumer from Debt review and there is no need to transfer the consumer to me. I point this out to the complaints department but now I am advised no information can be shared with me as I am a third party. Really? If I registered the consumer with me as debt counsellor you would deal with me as third party but now as an attorney having a mandate and consent from the consumer you cant? Perhaps Chantell having worked in a law firm before can explain to you the mandate I hold? There is no email signature from complaints advising who you are dealing with and no contact number. Now the client must contact them. That is why the consumer instructed me to deal with her affairs. So please give me answers why an attorney in South Africa with a valid mandate is ignored. I wonder if you will take me seriously if I bring the application to court and request a cost order against your company. This is totally unprofessional and unacceptable.
0 replies
46 months ago
VIOLATION OF BASIC HUMAN RIGHTS OF THE ELDERLY AT NETCARE OLIVEDALE
My 81 year old mother was admitted to ER consulting and Netcare Olivedale hospital on 16 July 2022 via ambulance as she lost consciousness and became blue around the mouth during a lunch. Her blood pressure was very low at the time and I thought we were going to lose her. What was supposed to be a birthday celebration became a traumatic experience exasperated by staff and doctors at Netcare Olivedale. We arrived at the ER around 15h20 by ambulance - May I add the ambulance staff was wonderful (so no I am not just complaining for the sake of it) . There records show they supposedly opened a file by 16h18. I have no idea what happened but by 17h00 they had become confused with another file, Dr's and staff were unsensitive and unprofessional during this time. I had asked for how many updates, being courteous and professional. There is totally no regard for the elderly. I believe they bargained on my mother dying. But by 22h00 realised she was still alive and now had to be admitted. This is now 6 hours 40 minutes later since we arriaved. During this time my mother was supposedly seen by three doctors. By 19h00 the first doctor was packing up and when questioning her advised that her shift ended but another doctor was fully aware of the situation. Never! I was rudely told by one, Dr that they were dealing with another emergency. Really? Was my mother not an emergency arriving by ambulance? What happened to the 4 hour rule within ER and that a patient should either be released or admitted to hospital? Diagnosis varied from heart attack, possible stroke, blood clot in the heart, blood clot in the lungs to psychiatric patient! My mother was sent to the x- ray department twice. Once they realised she had to be admitted to high care, I am told that Sister Faith has to make the decision which bed is to be utilised in high care. She is busy on a saturday night with "training" until 24h00? Really?? When I asked where Section 1 is to look for Sister Faith I am directed outside the hospital building only to notice I have to enter via the reception area. Is there no regard for patients or traumatised family? Again. I get the same answer. When I contact reception on my phone (now around 23h02, eventually when answering by night staff) I am told nobody can be found. After walking all the way back to reception and night staff now realising that I am actually in the hospital - Sister Faith is found. She takes no responsibility but states that she attended to my mother within 1 hour. Once I get to Section 1, I am now asked by the staff did I bring my mothers chronic medication and her adult diapers (yes she is on diapers as she is frail due to a prior stroke and no did not bring it - I did not expect her to end up in ER at 15h20 and bringing along everything and furthemore now spending nearly 9hours at Netcare Olivedale!! I am now sent to the 24 hour chemist to purchase adult diapers and guess what? Getting there, they do not have my mothers size - really. Now I am told by staff in Section 1 they will make a plan. Really - NETCARE OLIVEDALE - Is this the way to treat the elderly, how to treat traumatised family members of the patient? I demand an proper investigation by all three doctors and all staff involved? How can this happen at a private hospital. You need to take responsibility as this is a serious violation of a human rights!! I am totally taken aback by your attitude and lack of understanding nor assistance in a sitation as such.
0 replies
61 months ago
Noisy lodge interested only in making money
Extremely noisy lodge with no respect for people staying over and paying good money for their stay. The TV does not work in the family room, guests are noisy and drinking outside whereafter they threw their bottles in the garden under the trees. After paying for two nights I advised the manager I am leaving after the first night of 12 March 2021. I requested a refund of for the second night. I was told that it could not be done on my credit card and that accounts would attend to this on the monday. I have sent various emails and many excuses come up the latest of where are the photos. Luckily I did take photos which I have placed on their website. I intend suing this facility for my hard earned cash. Nobody cares. You cannot speak to the manager (never there as she is always "on Lunch") and you are not allowed to receive any mobile nubmer. This is certainly not a 4 star lodge and should be reviewed again. What a scam!
0 replies
85 months ago
BHAM & DAHYA UNPROFESSIONAL CONDUCT
Reference RCSG1/988932 and RCSG2/989008 - Margaret Makhanya dealing with estates. Attorneys dealing with RCS matters are totally unprofessional. They are keen to obtain money. After my client paid a settlement amount on the RCS account relating to an estate, I still await paid up letters which I need to provide to the Master's office. I am now escalating this matter to the Law Practice Council. I have to wonder if the clients ever receive the funds they are collecting? I suggest complainants also lay complaints to investigate Bham & Dahya Attorneys for their unprofessional conduct
0 replies
90 months ago
BE CAREFUL OF EARLY CANCELLATION FEES WHEN VEHICLES ARE WRITTEN OFF - $$$$$
I have supported Tracker for many years. Unfortunately they have now lost me as customer. I was involved in a car accident on 16 October 2018. My car was declared a write-off thereafter. Due to my injuries I only contacted Tracker later advising them of this. They are only interested in collecting monies as early cancellation fees. The amount quoted is R800 for 22 months used on the 36 month contract. I suggested they retrieve the unit to save costs - Not interested. Only want the funds. I then proceeded to cancel my other contract as same was a month to month - Today I get confirmation that my next tracker subscription will also be deducted. Be careful when signing the agreements. I am now taking this matter to the Ombud as a matter of principle.
210 replies
93 months ago
ABSA ALLOCATING MONIES TO THEMSELVES WITHOUT PROVIDING CERTIFICATES OF BALANCE TO ESTATES
Complaint ********** - Note that Absa allocates monies first to themselves on an estate. In my matter I am dealing with there was a credit amount of R20 000 paid by Absa, however they bypassed the system and allocated monies to all outstanding balances they are owed. However, when dealing with an estate they are supposed to provide a certificate of balance to the executor and wait for funds to be paid in terms of a Liquidation and Distribution account. Furthermore, the bank account the deceased had is now loaded with interest. They ask for documents over and over although proof of provided it was sent to them. Despite complaints and involving the Banking Ombud I am yet to hear from one Lebogang Mashiana. They are totally unprofessional and incompetent and play according to their own rules.
315 replies
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