DISGUSTING SERVICE!!!!!!

This is the worst bus service ever!!!!! Had to wait for more than 1 hour 30 minutes at a bus stop with no shelter, standing alone and freezing!!!!! There’s absolutely no way to get through to the company, no communication to inform of the delay nothing! Imagine standing and waiting on a bus at 2:30 and it only arrives at past 4 am! No apology from the driver nothing! HOW PATHETIC!!! I’m beyond disgusted and this business should rather close down if they can’t atleast value customers jeeeeeeez!!!!! I want my refund for this inconvenience!!!!