Unfair treatment from APM

I was kicked out of the bus having paid the return ticket, reason behind that was the complaint I lodged to the drivers who were driving the bus from Capetown to Durban on the 13 June 2025. They were supposed to arrive at 19H00 at Bellville but they arrived at 20H45 having no explanation and apology. The weather was cold and taxis were no more . They took me to police station where I asked the police officers to test me of drunkenness, they didn't. They aren't responding to pay my return ticket back as I initiated before that they must refund me. I'm regretting to announce that they acted cruel and I am in need of that money