do not engage Africote without speaking to me!!

Over a 2 and a half year period, Carlos and Sharon Viela and their company Africote have consistantly made promises they haven't kept, provided no service at all and failed to fix a waterproofing problem that they caused. I engaged Africote to waterproof and seal a concrete slab [my upstairs verandah]. it took 6 months to get the job done after I had paid and a further 2 years have passed where they have taken no responsibility for the mess that they caused by removing existing [working] waterproofing. When a head office representative came from Johannesburg to see what all the fuss was about, Carlos quickly changed his tune and promised to fix the problems. Since then very little has been done and no actual sealer applied, despite me contacting them almost weekly to remind them. They have come up with more excuses than you would believe and I have the emails to prove the whole saga. I will be engaging legal help now. Avoid this company like the plague! You may get flashy promises but I guarantee it will all end badly for you. Please contact me for more info!!