False Warranties and Zero Service

I’ve really been struggling with Chromagen agents here in South Africa. They have serviced my chromagen solar geyser in November 2018 and it is still faulty. I have to beg them to come back after they received my money as worksmanship is poor and the collector is still leaking. They gave me a 3 month warranty on work which was done in November and geyser is still not heating up. Now they arrive at my premises and ask for more money before they even start. How is that even right? The job was not even done correctly the first time. What is the point of the warranty then if you cannot actually give a warranty. It is a money making racket.

I have correspondence between myself and installer as well as voice recordings between myself and Max of all calls to confirm the level of poor service I received. Especially the shouting and bad attitude from both of them - the installer Ettienne. I record all my cellphone calls, all of them especially for situations like this.

I advise you that you should be carefull to use these people. All they care about is the money and dont care about customer service or if the product works or not. Pay first then get no service

I am going to report them to the solar authorities in RSA for bad worksmanship and poor warranty levels - but the thing is I have no recourse as they are not registered solar installers from my research after this matter.

Chromagen was supposed to be leading geyser brand - But this is a super disappointment.