Bad attitude

I emailed Stephanie and Busi requesting an indication of how I will be charged for parking while helping my son move into a new flat. When we wanted to leave after 3 days, Busi had no reply from Stephanie who should have given her the info and authorisation to validate the parking ticket. I had to phone the head office, spoke to Maxine who informed me that Stephanie is on leave, she had to start Stephanies' computer to actually read my email! I phoned again and had the privilege to speak to the General Manager. I had to take my cellphone to Busi so that he could tell Busi to givie me one day discount and that she could validate the ticket!!!! Busi was not able to override the system and was only able to bring it down to R80.00. She gave me R30.00 change and was willing to pay up the difference. <br> Is this the standard way customers are treated?