Afripumps.co.za
3.4|10 reviews
NB
Nelis B
1 reviews | Active since Member
03 Jul 2024, 17:30
AfriPumps do not stick to their commitments
I have had endless problems getting my borehole and water tank to work, first with the assistance of another company, then by AfriPumps.
Initially AfriPumps came to my house relatively quickly (about a week and a half after I contacted them). After that came the empty promises without any delivery; every time they committed to come through to me I would organise to be home from work and arrange someone (that I am paying for) to also be at my house to supervise the work, but AfriPumps would then just not pitch up at all at the date and time they gave me. I must have spent (so far) in excess of R3000 for the helper to be at my house to supervise the work, when in the end AfriPumps just never pitched. This is despite the fact that they committed to come and finish the job at the specified time and date. They gave me no phone calls, no messages, no anything. They just did not pitch up (they must have done this on 80% of the agreed dates and times).
This is highly unprofessional.
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Nelis B's updateReviewer Update
08 Aug 2024, 17:18Give credit where credit is due.
After struggling to get the water tank installation and borehole completed, AfriPumps has really come to the party. After escalating my frustrations to Richard Austin-Williams, the company committed to getting the job done, and as of today I can confirm that phase 1 of this project is fully complete, despite continuing challenges that we faced which was not under the control of AfriPumps.
We all make mistakes, but very rarely do you get a company that make amends as well as AfriPumps has done. I want to give a big thank you to Richard, Reon and Julius for coming through for me and getting the installation across the line.
Where I was highly disappointed in the past, I am now a very happy customer as this company truly made amends. Given this experience, I would have no hesitation to give a 100% satisfied feedback to any one thinking of using them.
In the end AfriPumps really came through for me, thank you.
After struggling to get the water tank installation and borehole completed, AfriPumps has really come to the party. After escalating my frustrations to Richard Austin-Williams, the company committed to getting the job done, and as of today I can confirm that phase 1 of this project is fully complete, despite continuing challenges that we faced which was not under the control of AfriPumps.
We all make mistakes, but very rarely do you get a company that make amends as well as AfriPumps has done. I want to give a big thank you to Richard, Reon and Julius for coming through for me and getting the installation across the line.
Where I was highly disappointed in the past, I am now a very happy customer as this company truly made amends. Given this experience, I would have no hesitation to give a 100% satisfied feedback to any one thinking of using them.
In the end AfriPumps really came through for me, thank you.
NB
Nelis B's update08 Aug 2024, 17:18
Reviewer Update
Give credit where credit is due.
After struggling to get the water tank installation and borehole completed, AfriPumps has really come to the party. After escalating my frustrations to Richard Austin-Williams, the company committed to getting the job done, and as of today I can confirm that phase 1 of this project is fully complete, despite continuing challenges that we faced which was not under the control of AfriPumps.
We all make mistakes, but very rarely do you get a company that make amends as well as AfriPumps has done. I want to give a big thank you to Richard, Reon and Julius for coming through for me and getting the installation across the line.
Where I was highly disappointed in the past, I am now a very happy customer as this company truly made amends. Given this experience, I would have no hesitation to give a 100% satisfied feedback to any one thinking of using them.
In the end AfriPumps really came through for me, thank you.
After struggling to get the water tank installation and borehole completed, AfriPumps has really come to the party. After escalating my frustrations to Richard Austin-Williams, the company committed to getting the job done, and as of today I can confirm that phase 1 of this project is fully complete, despite continuing challenges that we faced which was not under the control of AfriPumps.
We all make mistakes, but very rarely do you get a company that make amends as well as AfriPumps has done. I want to give a big thank you to Richard, Reon and Julius for coming through for me and getting the installation across the line.
Where I was highly disappointed in the past, I am now a very happy customer as this company truly made amends. Given this experience, I would have no hesitation to give a 100% satisfied feedback to any one thinking of using them.
In the end AfriPumps really came through for me, thank you.