NB
Nelis B
Active since Aug 2011
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
Digital experiance refuse to replace brand new, just opened faulty item
I bought six new Eufy cameras from Digital Experience. Because of the fact that they did not have all of them in stock, I could only take three of the cameras on 10 August and the rest were placed on back order, which I only received on 21 August. Because of this, I could only set them up later once I had all six cameras. When I eventually opened the boxes of the cameras, one of them were not working at all. I contacted Digital Experience to get it replaced, but they dais that they will only be willing to send it in for repairs as I took delivery of them more than seven days ago (despite the fact that the camera is brand new and only just been opened). This is shocking and the worst attitude towards customers I have come across. So for anyone out there, please think carefully before buying things from this place because if you need fair treatment after your purchase, you will not get that from this crowd.
0 replies
12 months ago
Worst investment manager, horrible client service
If there was a negative star rating I could give, I would. Their client service (or complete lack thereof) is absolutely atrocious. On 27 March 2025, I have been promised via email (on an official Ninety One letterhead) that my funds (R38 000) will be returned to me within 24 to 48 hours. Since then I have emailed them FOUR times without ANY response from them, not even an acknowledgement of receipt of the email. Out of sheer desperation I phoned them today and still NOTHING! These guys are custodians of very large amounts of money for all of us, but the incompetence they display when dealing with clients clearly illustrates that they are not taking their fiduciary duty as seriously as they should.
290 replies
22 months ago
AfriPumps do not stick to their commitments
I have had endless problems getting my borehole and water tank to work, first with the assistance of another company, then by AfriPumps. Initially AfriPumps came to my house relatively quickly (about a week and a half after I contacted them). After that came the empty promises without any delivery; every time they committed to come through to me I would organise to be home from work and arrange someone (that I am paying for) to also be at my house to supervise the work, but AfriPumps would then just not pitch up at all at the date and time they gave me. I must have spent (so far) in excess of R3000 for the helper to be at my house to supervise the work, when in the end AfriPumps just never pitched. This is despite the fact that they committed to come and finish the job at the specified time and date. They gave me no phone calls, no messages, no anything. They just did not pitch up (they must have done this on 80% of the agreed dates and times). This is highly unprofessional.
53 replies
55 months ago
Bidorbuy and lotsmore the worst ever
Lotsmore is the seller, to be more precise, selling on the bidorbuy platform. I ordered a box of pens in June this year that I needed then. What should have taken a week, has up to now taken more than three months, and still I do not have my box pens. Promise upon promise that the pens will be delivered has come to nothing! I urge everyone reading this to never use bidorbuy and especially not lotsmore, they are completely useless, items do not get delivered, they only communicate with you if you contact them first and they may end up taking your money as they did with me without ever delivering the goods.
0 replies
70 months ago
Mamba reloading not to be trusted
The company sells and markets locally manufactured (some seems to be manufactured specifically for them) equipment used in reloading of rifle and other cartridges. I ordered one of their products (as a set) as well as replacement parts that go with the set. When the replacement parts did not fit the original set, I raised my concern with Cassie Nienaber (the owner of Mamba Reloading) and he proceeded to lecture me on what I may and may not do with the products I bought rather than try to fix the problem of the off-spec replacement parts he supplied. He said the only way for me to get the issue of the off-spec parts sorted out was to buy a brand new set or get the brand new and never used defective parts amended by an engineering company myself at my own cost. In my experience, Cassie is rude, arrogant and completely unwilling to fix his errors. Be warned, do not buy anything from this business, and if you do, be prepared for the worst client service you have ever experienced.
0 replies
77 months ago
Bloomable ruined what was supposed to be a special day
I ordered flowers online on 2 December 2019 at around 23:25, the payment was processed, but the flowers were never delivered (supposed to have happened on 3 December 2019) and the order also does not show up on my profile. It is as if it never happened. You have ruined what was supposed to be a birthday gift from two boys to their mother! I have tried without success to contact the company on a number of occasions (phoned at least four times and left a message as well on 3 December). I am still waiting for someone to phone me back as is promised on the company voice message . What is going on here? Are they legit? As it is not possible to go back in time and get the birthday gift as I ordered, I want my money back. I also hope that this report helps someone else not to fall into the trap that I did.
158 replies
100 months ago
No technician asigned after 96 hours
My ADSL stopped working more than four days ago. I logged a call on day one (after waiting for the call center to pick up the phone for more than 30min). Next day phoned again, again waited more than 30 min for my call to be answered - they told me I can only escalate it after 72 hours, no technician assigned yet, they blamed Telkom Benmore (Telkom blaming Telkom!). Next day phoned again, again waited more than 30 min for my call to be answered - they told me a according to their procedures a tehnician has to be appointed after 48 hours, but my only recourse is to escalate it, yet the could not tell me if this will even help, they blame their procedures (Telkom blaming Telkom procedures!). I escalated it to the supervisor, what a waste of time, more blaming and totally condescending attitude. Next day phoned again, still no progress, no technician, lets me wonder why I phoned 4 times to follow up. I am getting fiber from Vumatel, I am done with Telkom.
210 replies
103 months ago
Extremely dishonest and unethical behaviour
On Sunday 15 October we visited a house on show being sold by ReMax. We expressed strong interest in the property from the start and made it blatantly clear to the agent (Donna Sipman) that we are very interested and wanted to make an offer (indicated as an intended unconditional cash offer for the full selling price, which was verbally communicated to the agent). We asked explicitly that our offer be presented to the seller with any other offers, as we were aware of one other interest expressed in the property earlier that day. Over the next few days the agent (Donna Sipman) fished for the details of our offer and, instead of drafting a written offer, seemed to pass information supplied on to the other interested buyer. She refused to meet with me so that I can make a written offer. Eventually on Wednesday (after escalating the matter to the office manager - Janine - and out of desperation), I met with the office manager at the Re Max Bryanston office to get a written offer done. My written offer was deliberately delayed for long enough so that it eventually reached the seller too late as by this time he had already been given the other offer and accepted it that morning. I have been treated in an extremely unprofessional and unethical manner by the estate agent, including Donna, the office manager Janine as well as the principle (Glenn Norton), all of whom were aware of what was going on and did nothing to correct the unbridled injustices being committed. I am now taking it up with the Estate Agency Affairs Board to lay an official grievance / complaint. The only just remedy is to restart the offer process, as it was dishonest from the start.
0 replies
110 months ago
"Fixing" my car makes it go from bad to worse
<p>5000km ago I took my Nissan Navara (with only 72500 km on the odometer) for a routine service. It came back with them saying that the engine is "breathing" resulting in it "sweating" some oil. As a result they rerouted a pipe to determine where the oil "sweat" is coming from, Ihad to take it back after 5000 km. This I did yesterday. Having now figured out where the "sweat" is coming from, the fitted a canister to catch the oil that ;leaked and drain it back into the oil reservour. </p> <p> </p> <p>This moning (Saturday) I had to take it back again because now the oil is streaming out of the engine. To make it worse, the car now cannot be used at all untill it is fixed because the gasket between the engine and gearbox has now gone, thanks to the "repairs" they have done. I asked for them to then provide me with a loan car, as they have messed up the repairs, which they said they could not do. Upstairs at the new vehicle showroom I asked to speak to the manager on service, after 10 minutes he did not even bother to come to speak to me. I eventually left and went to hire a car.</p> <p> </p> <p>I will be taking it further with them and then Nissan SA (by the way my Navara is top of the range double cab they sell, so really not cheap). My advice, never waste your money buying Nissan.</p> <p> </p> <p>Let's see if they have the ***** to respond as I believe this com]any does not respond to customer complaints. </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)