Zilmet pump at Afripumps

A Zilmet jet water pump was purchased in June 23. In a period of 5 months, Nov 23, I had noticed the pump casing developed a pin hole. The pump was uninstalled and sent back to the company.

The company had done testing on the pump to determined that the root cause of failure. The root caused established was a mechanical integrity defect of the pump casing itself. The motor and pump components were in sound working condition. No defects were picked up on the pump vanes to indicate cavitation or on the shaft to indicate excessive vibrations. The pump has a one-year warranty.

The pump has been with the company awaiting spares from the supplier since November 23. It has been 4 months without this equipment. The company has given me four options: 1. Buy a new pump at my own cost. 2. Replace the damaged casing at my own cost. 3. Rent a pump at my own cost . 4. Wait for the delivery of the spare casing, in which there is no definitive estimated date of arrival. This option is covered by the warranty, at no cost to me.

Numerous attempts have been made to escalate the matter, however no resolution was provided by the company in any form of communication or commitment on the waiting period.

The company had favoured me spending more money to have my system functional which compromises our relationship and sets the tone of dealing with them in future. Given that it was not an operational fault rather a structural integrity of material which the warranty had covered eludes to how this company values the bottom line over client loyalty.