A
Aveshen R
Active since Aug 2023
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Customer centricity
I have made serveral the claims through BetterSure. Every experince with them has been world class. The claims team are always available and react with immediate responses. Great customer focus and a service I would highly reccomend.
53 replies
14 months ago
ABSA credit card ***** department not adhereing to their policy
I am writing to express my deep dissatisfaction with the service provided by ABSA credit card ***** department. As a loyal customer, I have always trusted ABSA to handle my financial matters with the utmost professionalism and efficiency. However, my recent experience has been far from satisfactory. On 2 Dec 24, I reported a *****ulent transaction on my account and a case was opened . I was assured that the matter would be resolved within 31 business days. Unfortunately, despite multiple follow-ups, the issue remains unresolved, and I have not received any meaningful updates on the progress of my case, only a regurgitated message coming from a human behind the email. Along the lines of "Kindly note that an email has been sent to the investigator responsible for your case, please await a telephone call or email from the investigator for further updates." The lack of timely support and communication from ABSA ***** Department is unacceptable and has caused me significant stress and inconvenience. It is disheartening to see that the department is not adhering to its mandate to support clients within the promised timeframe. I urge ABSA to take immediate action to resolve this issue and ensure that such lapses do not occur in the future which will cause further interest rate penalities of the amount that was fradulently removed from my account. I expect a prompt response and resolution to my case, along with a detailed explanation for the delay. Case number: ASZA-2411-13489.
53 replies
26 months ago
Zilmet pumps from Afripumps
After various calls and visitations to the company of an inquiry of a factory fault defect of a pump I purchase, which is still under warranty, it finally got escalated to the owner through this platform. The owner immediately contacted me once he was aware of the problem. He immediately sent me a new pump the very same day. Chatting to him on the phone I felt a deep consideration to my need and wish him and his staff all the best. I revived my interest to stay loyal to the company.
0 replies
26 months ago
Zilmet pump at Afripumps
A Zilmet jet water pump was purchased in June 23. In a period of 5 months, Nov 23, I had noticed the pump casing developed a pin hole. The pump was uninstalled and sent back to the company. The company had done testing on the pump to determined that the root cause of failure. The root caused established was a mechanical integrity defect of the pump casing itself. The motor and pump components were in sound working condition. No defects were picked up on the pump vanes to indicate cavitation or on the shaft to indicate excessive vibrations. The pump has a one-year warranty. The pump has been with the company awaiting spares from the supplier since November 23. It has been 4 months without this equipment. The company has given me four options: 1. Buy a new pump at my own cost. 2. Replace the damaged casing at my own cost. 3. Rent a pump at my own cost . 4. Wait for the delivery of the spare casing, in which there is no definitive estimated date of arrival. This option is covered by the warranty, at no cost to me. Numerous attempts have been made to escalate the matter, however no resolution was provided by the company in any form of communication or commitment on the waiting period. The company had favoured me spending more money to have my system functional which compromises our relationship and sets the tone of dealing with them in future. Given that it was not an operational fault rather a structural integrity of material which the warranty had covered eludes to how this company values the bottom line over client loyalty.
0 replies
33 months ago
Very bad customer service
Very bad customer service. My internet is not working and already received an invoice for activation fee. I spent the entire day trying to configure my router. Their support is not good and is limited to 12hrs in a day.
60 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)