Buckle up for this customer service nightmare!

I am absolutely LIVID and appalled by the customer service at Afriski. I have been trying to get a refund for my ski package due to unforeseen circumstances that prevent me from visiting the resort, and the experience has been nothing short of a nightmare.

Here's what happened:

I called the office yesterday to request a cancellation and refund for my ski packages. Two different ladies at the bookings' reception took my details and assured me they would call me back. Surprise, surprise – no one called back just radio silence.

After making two follow-up calls, I still received no response. It seems like they are intentionally avoiding my calls and emails.

When I finally received an email response, all I got was a curt "Unfortunately we do not offer refunds." No consideration for my situation, no attempt to offer a solution, just a flat-out refusal.

Where's the customer service? Where's the understanding? This is beyond frustrating and unprofessional. I understand that businesses have policies, but the complete lack of communication and empathy is unacceptable. If a business can't be flexible and considerate during unforeseen circumstances, what does that say about their values and how they treat their customers?

So, here I am, with a cancelled trip and NO REFUND from Afriski. They can't be bothered to answer calls, reply to emails, or even consider my situation. This is the kind of service you get from Afriski? UNBELIEVABLE!

To anyone considering booking with them, RUN! Don't risk getting stuck with them and your money if things don't go according to plan! They clearly don't care about their customers! I am left with no choice but to escalate this matter further.