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Le-andra Levin
Active since Nov 2013
2
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Reviews
2 reviews23 months ago
Buckle up for this customer service nightmare!
I am absolutely LIVID and appalled by the customer service at Afriski. I have been trying to get a refund for my ski package due to unforeseen circumstances that prevent me from visiting the resort, and the experience has been nothing short of a nightmare. Here's what happened: I called the office yesterday to request a cancellation and refund for my ski packages. Two different ladies at the bookings' reception took my details and assured me they would call me back. Surprise, surprise – no one called back just radio silence. After making two follow-up calls, I still received no response. It seems like they are intentionally avoiding my calls and emails. When I finally received an email response, all I got was a curt "Unfortunately we do not offer refunds." No consideration for my situation, no attempt to offer a solution, just a flat-out refusal. Where's the customer service? Where's the understanding? This is beyond frustrating and unprofessional. I understand that businesses have policies, but the complete lack of communication and empathy is unacceptable. If a business can't be flexible and considerate during unforeseen circumstances, what does that say about their values and how they treat their customers? So, here I am, with a cancelled trip and NO REFUND from Afriski. They can't be bothered to answer calls, reply to emails, or even consider my situation. This is the kind of service you get from Afriski? UNBELIEVABLE! To anyone considering booking with them, RUN! Don't risk getting stuck with them and your money if things don't go according to plan! They clearly don't care about their customers! I am left with no choice but to escalate this matter further.
0 replies
23 months ago
ZERO HONESTY AND LACK OF COMMUNICATION
I bought a Mahindra XUV300 through Marquis 4 months ago through Marquis. Throughout the entire process, no one explained that they do not provide cross-border letters for agreements younger than 6 months. I now sit in a situation where I spent money to visit the Afriski resort in Lesotho (accommodation and skiing activities) but they refuse to send me a cross-border letter, which is a requirement to enter another country with the vehicle. This means that I am not able to go on the vacation I already paid for. I have the necessary comprehensive insurance but they still only shrug their shoulders and tell me that it is my problem. The customer service agent was very rude repeating herself telling me they won't provide me with a dross border letter. I asked her to escalate it and she said she would and send me an email confirming that she has escalated but still have not received any feedback. There is also no mention of this limitation in the contract. There was zero honesty about this limitation when signing the contract. My finance agreement with them is only 2 months short of the required age. Perhaps even worse is their lack of general communication. Queries and complaints are not good. Phone calls and emails alike take ages to be answered. There is absolutely zero effort from them to help resolve the issue.
53 replies
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