1 reviews | Active since Member
I am absolutely beyond furious with the shocking service from Afro Books, located at Engineering Road, Unit 8 Engineering Cl, Kya Sand, Randburg, 2163.
I purchased and paid for a book that was supposedly available, only to be told after payment that the item is not in stock — and from what I experienced, it seems like nothing they advertise is ever actually in stock. This is completely unacceptable and deeply misleading.
On 31 January I was promised a refund. First I was told it would take 3 days, then suddenly it became 10 days, then 14 days, and now it has been 19 days and I am still waiting. Every time I follow up, I get the same run-around and empty excuses. This is not just poor service — it is dishonest and unprofessional.
To make matters worse, the lady at reception is extremely rude, dismissive, and shows absolutely no interest in helping or resolving the issue. Customers are treated like they are a nuisance for asking for their own money back.
At this point it honestly feels like a ****. How do you run a bookstore with no stock and hold on to people’s money for weeks with zero accountability? This business needs to be reported and investigated.
⚠️ DO NOT BUY FROM THEM. You will pay for items that don’t exist, struggle to get your refund, and be treated with complete disrespect.
This has been one of the worst customer experiences I have ever had.