AM
alice M
Active since Jun 2020
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
⚠️ DO NOT BUY FROM THEM.****MMM ALERT !!!!!!!!!!!!!!!!!
I am absolutely beyond furious with the shocking service from Afro Books, located at Engineering Road, Unit 8 Engineering Cl, Kya Sand, Randburg, 2163. I purchased and paid for a book that was supposedly available, only to be told after payment that the item is not in stock — and from what I experienced, it seems like nothing they advertise is ever actually in stock. This is completely unacceptable and deeply misleading. On 31 January I was promised a refund. First I was told it would take 3 days, then suddenly it became 10 days, then 14 days, and now it has been 19 days and I am still waiting. Every time I follow up, I get the same run-around and empty excuses. This is not just poor service — it is dishonest and unprofessional. To make matters worse, the lady at reception is extremely rude, dismissive, and shows absolutely no interest in helping or resolving the issue. Customers are treated like they are a nuisance for asking for their own money back. At this point it honestly feels like a ****. How do you run a bookstore with no stock and hold on to people’s money for weeks with zero accountability? This business needs to be reported and investigated. ⚠️ DO NOT BUY FROM THEM. You will pay for items that don’t exist, struggle to get your refund, and be treated with complete disrespect. This has been one of the worst customer experiences I have ever had.
0 replies
7 months ago
THEMBELA LEWIS HEAD OFFICE STAFF UNBELIEVABLE SERVICE!!!
Dear Lewis Customer Services, I am utterly appalled at the experience I had with one of your consultants, Thembela, this morning. Her conduct was completely unacceptable. She was rude, dismissive and displayed an attitude that made it obvious she had no interest in assisting a customer. When I asked to speak to someone else, she sarcastically told me to “decide who you want to speak to because she’s the one on the phone.” This is disgraceful behaviour for anyone representing a national retail brand. Frankly, it is the worst customer service I have ever experienced. On top of this, the underlying issue – my account statements – remains unresolved despite numerous complaints. In December my statement reflected around R17 000. Since January, R2 000 per month has been deducted. By simple arithmetic, my balance should now be in the region of R3 000 (with R12 000–R14 000 already paid). Yet your staff are now claiming my balance is R8 000. This is not only inconsistent, it is alarming. Your calculations are plainly wrong, your records are clearly not updated with the credit bureau, and your repeated promises to fix this have been empty. Nothing changes. Lewis cannot continue to treat customers in this way. This is a breach of trust and basic customer-care standards. Unless this matter is immediately escalated and corrected — both the account discrepancies and the behaviour of your staff — I will have no choice but to escalate my complaint to the Consumer Goods & Services Ombud, the National Credit Regulator and other relevant authorities. Please treat this as a matter of urgency and confirm in writing what steps Lewis will take to: 1. Correct my account balance and issue up-to-date statements. 2. Take disciplinary action against Thembela for her behaviour. 3. Ensure this level of service never happens again.
53 replies
11 months ago
UPDATE OUR PAYMNET RECORDS PLEASE!!!!! DO NOT OPEN AN ACCOUNT HERE !!!!!!
I am writing to formally express my concern and disappointment regarding Lewis Stores’ failure to update my payment history with the relevant credit bureaus. Despite making my monthly payments as agreed, these payments have not been reflected in my credit profile. This ongoing issue is now negatively affecting my credit score and overall financial standing. Furthermore, I have not received any communication from your side, nor has anyone contacted me to explain the delay or provide a solution. This lack of feedback is unacceptable and adds to my frustration. The failure to update this important financial information is having a real impact on my life, including my ability to apply for other credit facilities. I have fulfilled my obligations — I expect Lewis to do the same. I request that this matter be urgently investigated and that my account information be correctly and promptly updated with all relevant credit bureaus. Kindly provide written confirmation once this has been done, as well as an explanation for the delay. Should this issue not be resolved within a reasonable timeframe, I will be forced to escalate the matter to the National Credit Regulator (NCR) and consider lodging a complaint with the Credit Ombud. I trust that you will treat this matter with the seriousness it deserves and look forward to your swift response.
106 replies
11 months ago
NO UPDATES ON EXPERIAN URGENTLY FIX !!!!!!!!!
Dear HelloPeter Team, I am beyond frustrated and utterly disgusted by the ongoing incompetence of Lewis Stores and their blatant failure to update my payment information with the credit bureau. Since January, their records have falsely reflected my account as unpaid, despite the fact that payments have been made and proof of this exists. This is not just an oversight—it is gross negligence that is now directly impacting my credit score, my credibility, and my financial opportunities. How is it possible that in 2025, a company like Lewis can operate without maintaining accurate, up-to-date information with the bureaus? This delay is not just unacceptable, it is damaging, and I refuse to tolerate it any further. I am demanding immediate assistance from the specific person or team responsible for updating these records. I want to know: Who is in charge of reporting to the credit bureaus? What exactly is your process for updating client payment records? Why has this not been done for months, despite repeated payments? You cannot expect people to keep paying while you sabotage their reputations and their ability to access other services and credit. This has real-world consequences, and I am holding you accountable. Sort this out IMMEDIATELY. I will not hesitate to escalate this publicly, legally, and through every platform possible if I don’t receive proper feedback and correction on this issue without further delay. Fix this now.
58 replies
15 months ago
NETFLORIST DOESNT GAURANTEE DELIVERY TIMES WORST EVER
Worst Experience ever, i ordered some items on Friday for delivery, this was around 6am, so around 13:00 i called in to check when they would deliver they told me that they cannot guarantee delivery but their delivery hours are 9am to 17:00 so i then said has your driver left they said they cant confirm, i then asked are you aware that most schools by 17:00 are closed they then told me sorry we cant confirm time, worst part on their website they give you an option for same day delivery then when you enquire they tell you very vague things and excuses, please do not order from netflorist its as if production team and shipping team have no relationship, this was in Johannesburg the items have still not been communicated when it will be delivered its Sunday today , worst experience ever
0 replies
17 months ago
NO UPDATES ON EXPERIAN THE WHOLE YEAR THIS IS SICK GUYS!!!!!!! A WHOLE YEAR
I have been paying my Lewis account this whole year and lewis hasnt updated my details of payment on experian guys hinestly do you know how this is affecting peoples lives, the accounts departments at lewis is ruining ourlives we have families to take care of and schools to send children too, then someone sits behind a desk at a job they app**** for and ruin the lives of the republic, it is dishearing to send emails after emails no response, also people having lunch leaving the fone answered and in the backround talking their own business, why is the business so uninterested in doing the right things i have my bank statements and my experian account hasnt been updated the whole year guys i mean the whole year im assuming this is an administrative tasks that someone has to do why is it so impossible when it comes to lewis but all other retailers get it right, please may i recive an urgent call back 0609107713 my heart breaks i feel its better to even cancel the debit order because what does it help honestly
560 replies
71 months ago
NEDBANK THE WORST BUSINESS BANK
worst bank in the world had a business banker try to help me in nelspruit branch his name is philemon what a dreadful experience he said he would contact valerie to help me with the account as he s working from home in nkomazi to this day im awaiting valerie call went to nelspruit nedbank crossings left my details there nobody contacted me back it was horrifying to say the least next thing i call and was told the processing of the account has been cancelled because i didn't make initial payment but philemon told me not to make payment as yet because account is not yet active im appalled by their service and i hope no one gets fired but a lifting of socks is needed urge
0 replies
Review Distribution
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2 Star
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1 Star
7 (100%)