Pathetic customer service, avoiding to resolve an urgent issue

I called the call center on 086 100 7702 yesterday at 7h22 and I spoke to I think the lady's name was Mali cant remember and she advise me she can't provide my with authorization nor a reference number and said that I needed to call during office hours to obtain authorization for a GP consult.

this morning when I spoke to an *********** Arisane she advised me she can't provide me with an AUTH number because I have no reference number, I ask to speak to her manager and conveniently her manager Chris was not available to resolve this issue.

When I ask Arisane for Chris surname she refuse to provide me with his Surname.

I also requested for my physical card to be couriered to my work address on the 30th of March and Celiwe confirmed she have submitted the request which I still have not received my membership card up to this day.

When I queried why I have not received my cards at the end of April via the call centre I was advised that it was send to my home address but no courier contact me to ask when available nor did I receive a tracking number.

I send another email on the 7th of May to Celiwe that this is unacceptable to please provide me with her managers email address so I can report this matter as this is unacceptable to have to wait an additional 14 days for something that should have been delivered to me more than a month ago due to poor service delivery from Sanlam.

She just ignored my email and did not even bother to respond.

The next step will be to report Sanlam / Afrocentric to Ombudsman in order to get this matters resolved for avoiding to assist a customer or to respond to and urgent query.