RP
Rochelle P
Active since Jul 2012
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Customer being constantly Ignored, no answer when phoning What a pathetic company to deal with.
I have signed up with LA Debt beginning of December after MY Debt Hero refused to to reduce my installment due to an huge drop in income. Joelene from LA Debt said because I never received a court order in 18 months from my Debt review company they can help to reduce my installment significantly. After I signed the paperwork I have only been able to get through to them once in a period of more than 2 months. When I send a query via email it take between 1 - 2 weeks to get a response and when I send a WhatsApp you only get response if you lucky after about 3 attempt if you are lucky. When I send an query on the 18th of December I only got response back on the 13th of January, almost a month later after I had send follow up emails and WhatsApp's multiple time!!! I asked her to let her manager call me during my lunch time when I can take calls or before or after work but to date NO CALL OR EMAILFROM MANAGER IN ORDER TO REPORT THE HORRIBLE BAD SERVICE!!! I managed to get through to Renay on Wednesday the 28th of January and she promised she will respond to my email and is always willing to take my calls to help me resolve a an serious matter with one of my creditor. Once again all my correspondence via Email and WhatsApp's falls on death ears and when I call ALL my calls are ignored. I think it is time to start searching for a provider, who like to provide excellent customer service unlike the non existing service delivery LA Debt is providing their customer as per the high volume of complaints received on Hello Peter, Which Joelene assured me were all lies when signing up with them!!!
0 replies
3 months ago
Customer being constantly Ignored, now answer when phoning
What a pathetic company to deal with. I have signed up with LA Debt beginning of December after MY Debt Hero refused to to reduce my installment due to an huge drop in income. Joelene from LA Debt said because I never received a court order in 18 months from my Debt review company they can help to reduce my installment significantly. After I signed the paperwork I have only been able to get through to them once in a period of more than 2 months. When I send a query via email it take between 1 - 2 weeks to get a response and when I send a WhatsApp you only get response if you lucky after about 3 attempt if you are lucky. When I send an query on the 18th of December I only got response back on the 13th of January, almost a month later after I had send follow up emails and WhatsApp's multiple time!!! I asked her to let her manager call me during my lunch time when I can take calls or before or after work but to date NO CALL OR EMAILFROM MANAGER IN ORDER TO REPORT THE HORRIBLE BAD SERVICE!!! I managed to get through to Renay on Wednesday the 28th of January and she promised she will respond to my email and is always willing to take my calls to help me resolve a an serious matter with one of my creditor. Once again all my correspondence via Email and WhatsApp's falls on death ears and when I call ALL my calls are ignored. I think it is time to start searching for a provider, who like to provide excellent customer service unlike the non existing service delivery LA Debt is providing their customer as per the high volume of complaints received on Hello Peter, Which Joelene assured me were all lies when signing up with them!!!
0 replies
3 months ago
Arrogant and Rude supervisor Nellie Khumalo with *********** staff in the department
I sent an email on the 19th of January 2026 advising I moved from My Debt Hero to LA Debt and advised that my 1st debit order will run on the 1st of February so that LADebt can start contacting my debtor to put a payment structure in place which I can afford. The same day I send the email I received feedback that they have added the arrangement to my profile and yet I was bombarded daily with calls. Today African bank submitted an unauthorized debit order from my bank account and this after they advised they accepted my arrangement. This morning when I called, an *********** agent who continues to speak so soft and far away from the receiver said I need to send email and wait 5 working days for refund and this due to African bank incompetence and negligence!!! After holding for 20 minutes she just muted the call and than cut the call. I called back during my lunch break and insisted to speak to management and was transferred to her supervisor, an Arrogant and Rude supervisor Nellie Khumalo with continued to talk over me with no respect at all. When I ask to speak to the manager due to her extreme rudeness she said he don't have a phone she can't transfer me and when I asked her if she can call him, conveniently he was not available. I asked Nellie if she can email his details because I cant take call during working hours, so I can report her poor service as she did not allow me to explain my situation and needs without her interrupting me in an rude and arrogantly manner. Up to this point she refused to provide me with the manager's info and this is the only way to bring it to the managers attention.
56 replies
4 months ago
Pathetic service with empty promises
I will NEVER recommend My Debt Hero to any future client due to the constant poor service delivery received. I have ask to stop a debit order on the 12th of November, but My debt Hero just ignored the request and due to their negligence they failed to stop the debit order and let the debit order ran of my account. I send supporting documents on Saturday to refund the debit order and send various email and called several times since Monday to follow up on the urgent refund request. After speaking to a very rude disrespectful She-Earl on Tuesday after she just ignored my mail and failed to call me back, I insisted to speak to a manager for assistance. I spoke to the manager Jaydene who promised the funds will reflect in my account today and provide me with feedback and failed to respond to and just ignore and still the refund is not reflecting in my account as promised.
56 replies
5 months ago
Don't care about their client need or situation
I am so disappointed in My Debt Hero services it is not even funny. I have lost my job at the end of August and started a new job mid November. I send an email to Davine from M debt Hero on the 12th of November asking to stop my debit order as I wont be able to cover my premium due to starting mid November and not receiving a full salary. She responded to me the same day advising she will escalate to the relevant department. Today when my salary was paid the debit order went of leaving me in such a negative financial impact that I wont be able to provide food for my family due to My Debt hero's negligence. Yesterday when I saw the debit order pending I send an email to Davine just after 11:00 and again this morning and CC'd Shannon in. Up until now now response to any of my emails and this is now the 1st time they failed me. I wont recommend them as a service provider because when you really need assistance in a serious matter they just tend to ignore you.
109 replies
5 months ago
The staff are very helpful, and helped me in time of need to arrange payment break with my creditors
The staff are very helpful, and helped me in time of need to arrange payment break with my creditors. They just take long-term respond to emails sometimes. I have been on debt review since May 2024, and the attorneys still haven't registered debt review at the court, so I had to submit bankstats income, proof of address multiple times, so maybe by the time it's paid in full it's no longer nessasary.
0 replies
5 months ago
Horrible service and panful Feet after treatment
I received a Birthday voucher 12 November 2024 that is valid for 1 year. I decided to use my voucher before it expires and booked an appointment at Valleyview for a foot treatment. When I called to make a booking on the 4th of November, I advised the lady that I was going to redeem my Birthday voucher and just pay in the shortfall amount for the treatment. Before Busi started with the food treatment I advised her that I want to redeem my voucher. halfway through the treatment she advised me that the codes don't work and I will need to get new voucher from head office and I would need to pay for the treatment in full. When I asked her to call head office for new voucher she said I won't work. When I told her I don't have the funds to pay the treatment in full she insisted to just removed the wrap from my feet and stop the treatment. I told her to leave the treatment on my feet and asked her to call her manager straight away. On her way out she was talking to her friend in her African language so I cant understand her which is extremely rude and unprofessional. I called head office my self seeing that Busi refused to assist me and agent advised me that the voucher is valid and will work and received new SMS voucher while talking to the agent. Busi finished the treatment which she bruised my feet so badly that I had about four places skin were staffed that it started bleeding and I could not wear some of my shoes as it was so panful. I will not recommend Dischem skin strategy salon to anyone due to the rudeness and pathetic service delivery!!!
0 replies
5 months ago
Unable to cancel contract due to pathetic customer service delivery
My contract expired at the end of October 2025 and because I am currently only temporary employed and on debt review I am not able to change contract plans. I have called MTN probably 6 times to cancel my contract as my premium has increase with almost R50 for a contract that expired at the end of October and the devise has been paid in full. Al I want to do is cancel my current contract in order to go on the MTN Super flex 5g from the 1st of December to avoid paying an ridiculous increased premium for a devise that is paid in full. I am not interested in taking any other contracts as the Super Flex 5G is sufficient for my current needs and I was also considering taking up one for my son at a later stage as well. . This morning I called before work and the lady I spoke to said her system isn't working I must call back again. When I called during my lunch break thee agent I spoke to today was so rude, did not pay any attention to what my needs were and he interrupted me when I was still busy talking and kept saying he don't know why is is asking me these questions that don't apply to me, so unprofessional that I eventually hanged up the call due to the pathetic service received. I only have a 30 minute lunchbreak and I am not allowed to take calls during work as I am working as a receptionist. I think the best way going is to start looking for a different provider who are able to provide proper customer service to their clients and treat them as an valued customer..
53 replies
20 months ago
Most disappointing pathetic service provider ever
When I signed up I. April the were so helpfull. I submitted all the requeates documents and confirmed with Pearl that everything is in order. She explained to me that the 1st debit order is for admin fees and the 2nd debit order for legal fees. Than at the end of July I received an email from attorneys advising me to submit the documents I've submit in April already, but to get new bank statements new payslips and also pay for courier the courier cost send them through as all the paperwork need to be certified by the R4600 legal fees obviously don't cover it. After sending emails to Pearl who was appointed at my debt hero to deal with my case I have never received any reply back on any of my emails! When I called my debt hero the receptionist advised me Pearl don't work there anymore she with transfer me to Shameemah who is know dealing with my cases. You would think it's important to introduce the new agent dealing with you clients cases and make them aware of the correct person dealing with all their queries, but customer care is mot important at all. When I spoke to Shameemah on the 12 of August explaining that my husband lost his job I cant afford to pay th for installment of R4600 any more in order to put food on the table and to get to work, she advised me I will receive feedback in 7 working days and that my account will just go in arrears. I've send her the mail on the 14th of August with the required documentation and ask to stop the debit order to avoid the full debit order going of on the 25th of August as I know it set 5 day prior to the due date. She didn't even respond that she received my mail and when I've send her a mail to follow upmon my request on Wednesday, she still didn't feel it important yo respond to. When I call Wednesday afternoon her excuse was she was in meetings the whole day and could not attend to the urgent matter , so I ask to speak to the manager and instead she transferred me to het Teamleader Ansunette, who said she will contact the team leader in the relevant department for assistance. On Thursday I've got an email from her just saying she forwarded the documents, I've rep**** yo here email to ask if my debit order has been stopped and the matter been sorted, but till now still no response or feedback received on my urgent matter. Yester I called and ask yo speak to a manager and Elma the receptionist advised my his name is Keon Viljoen. I asked for a call back after 15h00 but instead received a call at around 14h50 when I was in a meeting. I also send an email to Keon and cc'd Ansunette and Shameemah in, but once again no response. I called back again at 15:55 to follow on a call back or to speak to Keon but once again he wasn't available. I'm really considering moving to a company who actually takes customer care seriously. Just empty promises and no commitment.
53 replies
29 months ago
ABSA HORRIBLE BANK WITH HORRIBLE SERVICE
I went to the ABSA Clearwater branch on Thursday the 23rd of November to apply for a personal loan, and Lancelot assisted me. I was the 1st client in line, and I went in at 8h30 when the branch opened and only left the brach at 10h20. He only advised me on the amount I qualified for and showed me the amount only on the screen. I then agreed to take the loan with ABSA. I told him I'm willing to open a bank account so the funds could show emediatly, but I told him I'm not willing to change banks due to poor service delivery in the past with absa. He then told me the money would still reflect instantly even though I bank with another bank. He told me to sign a quote with digipen. After I signed, he advised me that the money was paid in my bank account, and after I checked my banking app, the funds didn't reflect. Lancelot, then advise me that it will reflect later that morning it should take long and said we're done. Later the day, I couldn't get through to ABSA Clearwater and called the call center as there was no answer at the branch as usual. They were able to give me th installment amount and confirm when my 1st debit order is due and advised me the funds will only reflect with in 24-48 hours ( fund only came in around midnight) Lancelot did not discuss my interest rate and installment amount or advised me when my 1st debit order will run nor gave me a copy of my contract that needs to be given to the client with any agreement. He called me the next day to advise me that there are some documents he will send me to sign, and up to date, I still haven't received any email or the contract he promised to email. I won't be able to recommend anyone to do business with them due to their poor unprofessional service. They are the bank with the worst customer service who don't listen to their clients needs nor comply to protocols.
71 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
4 (23.529411764705884%)
1 Star
12 (70.58823529411765%)