RP
Rochelle P
Active since Jul 2012
15
Reviews
0
Industries
Reviews
15 reviews3 weeks ago
Extremely disappointed service due to negligence of service agent
I am extremely disappointed with the service received from my medical insurance agent and the impact it has had on urgent medical care. When I called at 7:22am Wednesday 13th of May, after hours, the agent refused/failure to provide me with the required reference number needed for authorization I can’t remember her name. Because of this, Afrocentric refused to authorize my GP consultation. The GP is requesting urgent payment from for a consultation that should have been authorized in the first place. I called in last Thursday and spoke Arisane she advised me she can't provide me with an AUTH number because I have no reference number, I when ask to speak to her manager conveniently her manager Chris was not available to resolve this issue, nor were she willing to provide me with his surname. Today I called a week and a half later and spoke to Kedibone ref. 6333165 and once again no manager is available to assist with urgent query and when I asked her what her manager’s name is that will call me back after 16H00 she just put the phone on silent to avoid talking to me. I have repeatedly attempted to resolve this matter through emails and calls, but have either been ignored or not assisted properly. It is unacceptable that administrative negligence and lack of communication can prevent a patient from receiving medical care. I request: Immediate assistance with the required authorization and reference details • A full explanation as to why the reference number was withheld/refused • Proper escalation and investigation into the conduct and service received • Assurance that this does not happen to other members in future. I expect urgent feedback and resolution.
0 replies
1 month ago
Pathetic customer service, avoiding to resolve an urgent issue
I called the call center on 086 100 7702 yesterday at 7h22 and I spoke to I think the lady's name was Mali cant remember and she advise me she can't provide my with authorization nor a reference number and said that I needed to call during office hours to obtain authorization for a GP consult. this morning when I spoke to an *********** Arisane she advised me she can't provide me with an AUTH number because I have no reference number, I ask to speak to her manager and conveniently her manager Chris was not available to resolve this issue. When I ask Arisane for Chris surname she refuse to provide me with his Surname. I also requested for my physical card to be couriered to my work address on the 30th of March and Celiwe confirmed she have submitted the request which I still have not received my membership card up to this day. When I queried why I have not received my cards at the end of April via the call centre I was advised that it was send to my home address but no courier contact me to ask when available nor did I receive a tracking number. I send another email on the 7th of May to Celiwe that this is unacceptable to please provide me with her managers email address so I can report this matter as this is unacceptable to have to wait an additional 14 days for something that should have been delivered to me more than a month ago due to poor service delivery from Sanlam. She just ignored my email and did not even bother to respond. The next step will be to report Sanlam / Afrocentric to Ombudsman in order to get this matters resolved for avoiding to assist a customer or to respond to and urgent query.
0 replies
2 months ago
Pathetic service delivery
I have taken out a policy with Sanlam Primary standard which is administrated by Afrocentric. As per my telephonic application with Well Worx , the brochure and policy documentation I received, the waiting period for out of hospital benefits ( meds OTC and scripted meds, GP consults, Bloods, and x-rays etc. ) has a 1 month waiting period. I joined the cover on the 1st of March2026. When my daughter and I consulted with the GP on the 1st of April and when we went to the pharmacy to get our meds the pharmacist advised we have a 3-month waiting period, which resulted in me having to pay for the meds out of pocket. When I call the call center the agent said that my broker from Well Worx gave me the incorrect info and that I needed to provide proof of brochure stipulating 1 month waiting period to investigate. I have severe inflammation in my hand but cant go back to the GP due to not being able to get meds as my policy have not been updated with the waiting period being lifted as per policy Terms and conditions that I signed up for. I have sent the complaint to Well Worx and Afrocentric on the 1st of April and have not had any feedback from Afrocentric since. According to Well Worx they have escalated the matter to Afrocentric who advised it was an IT Issue that they will resolve by yesterday as per Geraldine one of the mangers from Well Worx. I will definitely not recommend this policy to anyone at all due to the extreme poor unacceptable service delivery received!!!
0 replies
4 months ago
Arrogant and Rude supervisor Nellie Khumalo with *********** staff in the department
I sent an email on the 19th of January 2026 advising I moved from My Debt Hero to LA Debt and advised that my 1st debit order will run on the 1st of February so that LADebt can start contacting my debtor to put a payment structure in place which I can afford. The same day I send the email I received feedback that they have added the arrangement to my profile and yet I was bombarded daily with calls. Today African bank submitted an unauthorized debit order from my bank account and this after they advised they accepted my arrangement. This morning when I called, an *********** agent who continues to speak so soft and far away from the receiver said I need to send email and wait 5 working days for refund and this due to African bank incompetence and negligence!!! After holding for 20 minutes she just muted the call and than cut the call. I called back during my lunch break and insisted to speak to management and was transferred to her supervisor, an Arrogant and Rude supervisor Nellie Khumalo with continued to talk over me with no respect at all. When I ask to speak to the manager due to her extreme rudeness she said he don't have a phone she can't transfer me and when I asked her if she can call him, conveniently he was not available. I asked Nellie if she can email his details because I cant take call during working hours, so I can report her poor service as she did not allow me to explain my situation and needs without her interrupting me in an rude and arrogantly manner. Up to this point she refused to provide me with the manager's info and this is the only way to bring it to the managers attention.
1 reply
6 months ago
Don't care about their client need or situation
I am so disappointed in My Debt Hero services it is not even funny. I have lost my job at the end of August and started a new job mid November. I send an email to Davine from M debt Hero on the 12th of November asking to stop my debit order as I wont be able to cover my premium due to starting mid November and not receiving a full salary. She responded to me the same day advising she will escalate to the relevant department. Today when my salary was paid the debit order went of leaving me in such a negative financial impact that I wont be able to provide food for my family due to My Debt hero's negligence. Yesterday when I saw the debit order pending I send an email to Davine just after 11:00 and again this morning and CC'd Shannon in. Up until now now response to any of my emails and this is now the 1st time they failed me. I wont recommend them as a service provider because when you really need assistance in a serious matter they just tend to ignore you.
2 replies
6 months ago
Horrible service and panful Feet after treatment
I received a Birthday voucher 12 November 2024 that is valid for 1 year. I decided to use my voucher before it expires and booked an appointment at Valleyview for a foot treatment. When I called to make a booking on the 4th of November, I advised the lady that I was going to redeem my Birthday voucher and just pay in the shortfall amount for the treatment. Before Busi started with the food treatment I advised her that I want to redeem my voucher. halfway through the treatment she advised me that the codes don't work and I will need to get new voucher from head office and I would need to pay for the treatment in full. When I asked her to call head office for new voucher she said I won't work. When I told her I don't have the funds to pay the treatment in full she insisted to just removed the wrap from my feet and stop the treatment. I told her to leave the treatment on my feet and asked her to call her manager straight away. On her way out she was talking to her friend in her African language so I cant understand her which is extremely rude and unprofessional. I called head office my self seeing that Busi refused to assist me and agent advised me that the voucher is valid and will work and received new SMS voucher while talking to the agent. Busi finished the treatment which she bruised my feet so badly that I had about four places skin were staffed that it started bleeding and I could not wear some of my shoes as it was so panful. I will not recommend Dischem skin strategy salon to anyone due to the rudeness and pathetic service delivery!!!
0 replies
6 months ago
Unable to cancel contract due to pathetic customer service delivery
My contract expired at the end of October 2025 and because I am currently only temporary employed and on debt review I am not able to change contract plans. I have called MTN probably 6 times to cancel my contract as my premium has increase with almost R50 for a contract that expired at the end of October and the devise has been paid in full. Al I want to do is cancel my current contract in order to go on the MTN Super flex 5g from the 1st of December to avoid paying an ridiculous increased premium for a devise that is paid in full. I am not interested in taking any other contracts as the Super Flex 5G is sufficient for my current needs and I was also considering taking up one for my son at a later stage as well. . This morning I called before work and the lady I spoke to said her system isn't working I must call back again. When I called during my lunch break thee agent I spoke to today was so rude, did not pay any attention to what my needs were and he interrupted me when I was still busy talking and kept saying he don't know why is is asking me these questions that don't apply to me, so unprofessional that I eventually hanged up the call due to the pathetic service received. I only have a 30 minute lunchbreak and I am not allowed to take calls during work as I am working as a receptionist. I think the best way going is to start looking for a different provider who are able to provide proper customer service to their clients and treat them as an valued customer..
1 reply
30 months ago
ABSA HORRIBLE BANK WITH HORRIBLE SERVICE
I went to the ABSA Clearwater branch on Thursday the 23rd of November to apply for a personal loan, and Lancelot assisted me. I was the 1st client in line, and I went in at 8h30 when the branch opened and only left the brach at 10h20. He only advised me on the amount I qualified for and showed me the amount only on the screen. I then agreed to take the loan with ABSA. I told him I'm willing to open a bank account so the funds could show emediatly, but I told him I'm not willing to change banks due to poor service delivery in the past with absa. He then told me the money would still reflect instantly even though I bank with another bank. He told me to sign a quote with digipen. After I signed, he advised me that the money was paid in my bank account, and after I checked my banking app, the funds didn't reflect. Lancelot, then advise me that it will reflect later that morning it should take long and said we're done. Later the day, I couldn't get through to ABSA Clearwater and called the call center as there was no answer at the branch as usual. They were able to give me th installment amount and confirm when my 1st debit order is due and advised me the funds will only reflect with in 24-48 hours ( fund only came in around midnight) Lancelot did not discuss my interest rate and installment amount or advised me when my 1st debit order will run nor gave me a copy of my contract that needs to be given to the client with any agreement. He called me the next day to advise me that there are some documents he will send me to sign, and up to date, I still haven't received any email or the contract he promised to email. I won't be able to recommend anyone to do business with them due to their poor unprofessional service. They are the bank with the worst customer service who don't listen to their clients needs nor comply to protocols.
1 reply
120 months ago
pathetic incompetent staff
<p>What a useless bank to do business with. After speaking to an agent on Monday advising that I'm currently unemployed and that I will only be able to bring my account up to date by end of August he advised that he can't load an arrangement by make an note on my account to avoid further calls.</p> <p> </p> <p>Since than every single day I've been receiving calls from incompetent agent advising me that there is no arrangements nor note on my account causing me being harrashed by Bluebean's agents every single day.</p> <p> </p> <p>Yesterday I spoke to Lindiwe and she advised me to pay the arrears amt only of +- R150 by month end and that she updated the notes on my account and also promised to forward my latest statement as promised by the agent that I spoke to on Monday as well.</p> <p> </p> <p>Up untill today I have not received any statements and instead the harasment continous.</p> <p> </p> <p>Today I spoke to one of the most arogant norrowminded agents who after more than 4 attempts of explaining that I DID make arrangement on multiple 0ccasions continously argued with me and when I started raising my voice out of frustrasion she had the nerve to tell me no to raise my voice at her whereby I just had anoth and ended swearing at her and drop the phone as she REFUSED to listen to me.</p> <p> </p> <p>Is this the way you treat a valued customeriof over 6 years?!?!?</p> <p> </p> <p>This is really getting ridicoulously out of hand.</p> <p> </p> <p>Please provide your staff with the appropriate customer etichs and training to handle ypour valued client with the required respect.</p> <p> </p> <p>Can you please ask a manager ONLY to get in contact with me to rectify this complaint and make sure that I received my statements going forward as I have no idea what going on on my account.</p>
1 reply
122 months ago
Manager to busy to rectify bad service
<p>After I had no feedback from a team leader on Wednessday, I phoned back at 11h22 and requested to speak to her manager whereby an agent transfered me to Lucille Maistry.</p> <p> </p> <p>I've explained to her that the Team leader Nokubonga refuse to speak to me nor call me back and that I was very disappointed in the fact that no once has came back to me regarding an payment arrangement when I phoned on 3rd of May which resulted in both my lines being cut on the 10th of May 2016.</p> <p> </p> <p>She promised to ask one of her teamleader to contact the billing department to see if the can assist me with an payment arrangement and advised that she will PERSONNALY get back to me by the latest 14h00, shich she also failed to do.</p> <p> </p> <p> So when I send her an email at 16h00 whereby she did not respond to, I only received an call from Nokubonga at 17h00.</p> <p> </p> <p>She than advised me that an payment arrangement would only have been possible should it have been in place prior to the lines being cut.</p> <p> </p> <p>I advised her that I'm very unhappy as I have phone a week prior to the line being cut to request for an arrangement and also advised her to please send me my statement on both contract as I don't receive them and ask her to takr the matter up with Lucille as I was not happy with the outcome at all.</p> <p> </p> <p>So when I send Lucille an email on Friday after still not receivin any respond from Lucille nor any statements, only than did she call me back.</p> <p> </p> <p>she was makiing once excuse after another on how busy she is and now all of a sudden advised that Glocell does not make any payment arrangements as it is against policy which she failed to advise me in the first place when I spoke to hetron Wednessday.</p> <p> </p> <p>she also advised that once she have time she will adress the matter to her team leader to forward my statements to me.</p> <p> </p> <p>I've send her an email at +-15h30 to request for copies of both contracts together with the statements as I would like to take the matter further with the consumer ombudsman but once agaiin she failed to assist a customer as she is once again to busy!!!!</p>
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (26.666666666666668%)
1 Star
11 (73.33333333333333%)