My Debt Hero
Verified Business
My Debt Hero
Verified Business
507 Reviews (last 12 months)
Responds in 1276 hours 50 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, My Debt Hero receives strongly polarised feedback. Customers frequently praise named consultants such as Chantal Mans, Carmen Consul, and Oyintanda for professional, patient, and prompt service, reflected in Customer Service (3.6). However, recurring complaints about unauthorized debit orders, failed creditor payments, and ignored cancellation requests significantly weigh down Billing (2.4) and Communication (2.7) scores, revealing serious operational gaps alongside genuine service strengths.
Top Strengths:
- •Customer Service & Professional Guidance: Named consultants like Chantal Mans, Carmen Consul, Cersha Daniels, and Oyintanda are repeatedly praised for patience, professionalism, and going above and beyond to resolve client issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
5.1Trustindex Rating
#20Ranked In Debt Management
1276 hours 50 minutesAverage Time To Reply
3 NPSRecommended: Likely
Replied to 54% of negative reviews
Typically takes less than 1011 hours 41 min to reply
TrustIndex
5.1
Score
Ranking
#20
in Debt Management
Avg Reply
1276 hours 50 minutes
NPS Score
3
Recommended: Likely
Replied to 54% of negative reviews
Typically takes less than 1011 hours 41 min to reply
Review Distribution
3.7|507 Reviews
May '25 - Apr '26
5(57.8%)
4(13%)
3(2.5%)
2(1.2%)
1(25.5%)
5(57.8%)
4(13%)
3(2.5%)
2(1.2%)
1(25.5%)
Recent reviews (507)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
RK
RAJEEN K
1 reviews | Active since Jan 2020
19 Mar 2026, 08:03
Ghislaine Robertson at My Debt Hero is a true HERO
My Debt Hero is amazing. Been through the process of debt review with them for 2years.. finally all paid up now.. very professional. Ghislaine Robertson is a stellar agent. Handled everything so professionally and promptly. Top notch
Helpful (0)
|Replies (0)RK
RAJEEN K
1 reviews | Active since Jan 2020
19 Mar 2026, 08:03
Ghislaine Robertson at My Debt Hero is a true HERO
My Debt Hero is amazing. Been through the process of debt review with them for 2years.. finally all paid up now.. very professional. Ghislaine Robertson is a stellar agent. Handled everything so professionally and promptly. Top notch
0
Replies (0)JP
Jean-Paul Paley
1 reviews | Active since Jan 2020
17 Mar 2026, 09:13
My Debt Hero service
I had an absolutely amazing experience. After years of trying to get assistance, Chantal Mans took on my case and quickly sorted through all the details, providing me with a clear action plan and timeframe. We worked through the documents swiftly, and within just two months, she submitted my F19 form and secured my clearance certificate. I was absolutely amazed by her professionalism and meticulous attention to detail. I highly recommend Chantal for all debt review queries and resolutions.
Helpful (0)
|Replies (0)JP
Jean-Paul Paley
1 reviews | Active since Jan 2020
17 Mar 2026, 09:13
My Debt Hero service
I had an absolutely amazing experience. After years of trying to get assistance, Chantal Mans took on my case and quickly sorted through all the details, providing me with a clear action plan and timeframe. We worked through the documents swiftly, and within just two months, she submitted my F19 form and secured my clearance certificate. I was absolutely amazed by her professionalism and meticulous attention to detail. I highly recommend Chantal for all debt review queries and resolutions.
0
Replies (0)RZ
Rosemary Z
1 reviews | Active since Jan 2020
16 Mar 2026, 18:00
Home Loan Handed to Legal Due to MyDebtHero mismanagement of account
URGENT: Home Loan Handed to Legal Due to MyDebtHero Mismanagement I approached MyDebtHero while all my accounts were fully up to date after losing my job. My intention was to proactively protect my credit profile and ensure responsible management of my financial obligations through professional debt review assistance. Instead, due to what appears to be serious administrative failures and lack of oversight, my home loan has now fallen into arrears of approximately R66,000 and has been handed over for legal action, placing my home at risk. The following issues occurred during my time under MyDebtHero’s management: Incorrect Debit Order Processing Despite a clear agreement that debit orders would run on the last day of the month, MyDebtHero repeatedly processed them on the 28th. This resulted in failed debit orders, unnecessary bank charges, and disruption to the payment process. I was eventually informed that the date could not be corrected, forcing me to cancel the debit order and make manual payments. Failure to Allocate Increased Contributions Correctly I agreed to increase my monthly payment, and the increased amount was paid as agreed. However, MyDebtHero failed to update their internal allocation, resulting in the additional funds not being distributed to the intended account. Ignored Payment Break Request When I started a new job in November and submitted my employment contract confirming delayed salary payment, I formally requested a temporary payment break. Weeks later I was informed that no payment break was required as the accounts were "up to date." I have since discovered that my bond account was allowed to fall into arrears and has now been handed over for legal action. Failure to Escalate or Provide Access to Management For over two weeks, I have repeatedly requested escalation to a manager or senior decision-maker. I have received daily assurances but no call back. I have also been denied access to speak directly with a debt counsellor regarding this urgent matter. Given the seriousness of the situation, I have now lodged a formal complaint with the National Credit Regulator (NCR) and am exploring further legal remedies regarding the handling of my account. I formally request the following from MyDebtHero as a matter of urgency: A complete written breakdown of all payments received and distributions made A clear explanation as to why my bond account was allowed to fall into arrears Immediate engagement with my bond creditor to attempt to halt or reverse legal action Direct contact from senior management within 24 hours I approached MyDebtHero in good faith to prevent exactly this type of outcome. Instead, I am now facing the possibility of losing my home due to what appears to be mismanagement and failure of proper oversight. Please note: A formal complaint has already been lodged with the National Credit Regulator (NCR). I will be updating this HelloPeter review within the next 48 hours to reflect MyDebtHero's response, or lack thereof, and the outcome of any engagement from senior management.
Helpful (0)
|Replies (0)RZ
Rosemary Z
1 reviews | Active since Jan 2020
16 Mar 2026, 18:00
Home Loan Handed to Legal Due to MyDebtHero mismanagement of account
URGENT: Home Loan Handed to Legal Due to MyDebtHero Mismanagement I approached MyDebtHero while all my accounts were fully up to date after losing my job. My intention was to proactively protect my credit profile and ensure responsible management of my financial obligations through professional debt review assistance. Instead, due to what appears to be serious administrative failures and lack of oversight, my home loan has now fallen into arrears of approximately R66,000 and has been handed over for legal action, placing my home at risk. The following issues occurred during my time under MyDebtHero’s management: Incorrect Debit Order Processing Despite a clear agreement that debit orders would run on the last day of the month, MyDebtHero repeatedly processed them on the 28th. This resulted in failed debit orders, unnecessary bank charges, and disruption to the payment process. I was eventually informed that the date could not be corrected, forcing me to cancel the debit order and make manual payments. Failure to Allocate Increased Contributions Correctly I agreed to increase my monthly payment, and the increased amount was paid as agreed. However, MyDebtHero failed to update their internal allocation, resulting in the additional funds not being distributed to the intended account. Ignored Payment Break Request When I started a new job in November and submitted my employment contract confirming delayed salary payment, I formally requested a temporary payment break. Weeks later I was informed that no payment break was required as the accounts were "up to date." I have since discovered that my bond account was allowed to fall into arrears and has now been handed over for legal action. Failure to Escalate or Provide Access to Management For over two weeks, I have repeatedly requested escalation to a manager or senior decision-maker. I have received daily assurances but no call back. I have also been denied access to speak directly with a debt counsellor regarding this urgent matter. Given the seriousness of the situation, I have now lodged a formal complaint with the National Credit Regulator (NCR) and am exploring further legal remedies regarding the handling of my account. I formally request the following from MyDebtHero as a matter of urgency: A complete written breakdown of all payments received and distributions made A clear explanation as to why my bond account was allowed to fall into arrears Immediate engagement with my bond creditor to attempt to halt or reverse legal action Direct contact from senior management within 24 hours I approached MyDebtHero in good faith to prevent exactly this type of outcome. Instead, I am now facing the possibility of losing my home due to what appears to be mismanagement and failure of proper oversight. Please note: A formal complaint has already been lodged with the National Credit Regulator (NCR). I will be updating this HelloPeter review within the next 48 hours to reflect MyDebtHero's response, or lack thereof, and the outcome of any engagement from senior management.
0
Replies (0)MM
Mohamed M
1 reviews | Active since Jan 2020
13 Mar 2026, 15:08
*****ulent and **** Company
I contacted My Debt Hero for Debt Consolidation and spoken to one of their staff members by the name of Eduardo and he said it was possible, little did I know he put me under Debt Review without informing me. He even mentioned I could cancel the service at anytime and will have to pay a fee for the cancellaton,only to find out that this was a Lie. I have emailed them numerous times and spoken to numerous consultants from there to inform them that I did not request Debt Review but rather Debt Consolidation and they must cancel the whole appiication as this is not what I requested. They have blocked all my bank accounts and are refusing to make them availble to me, they are refusing to cancel the Debt Order Mandate they put through on one of my bank accounts, they are refusing to remove from Debt Review and lift the Red flag on my name, though the fault and mess up is on their side. The only lousy thing they did was cancel the service but refuse to uplift the Debt Review Status from my name. They seem to be a fradualent and **** company and my advise to people out there is do not use them. Charlize, Carmen, Layla,She-Lee, Eduardo you guys are ****mers and the most unhelpful and un truthful bunch of people I have ever dealt with. My big question is how can I be penalised and unfairly red flagged for something I never requested or wanted.
Helpful (0)
|Replies (0)MM
Mohamed M
1 reviews | Active since Jan 2020
13 Mar 2026, 15:08
*****ulent and **** Company
I contacted My Debt Hero for Debt Consolidation and spoken to one of their staff members by the name of Eduardo and he said it was possible, little did I know he put me under Debt Review without informing me. He even mentioned I could cancel the service at anytime and will have to pay a fee for the cancellaton,only to find out that this was a Lie. I have emailed them numerous times and spoken to numerous consultants from there to inform them that I did not request Debt Review but rather Debt Consolidation and they must cancel the whole appiication as this is not what I requested. They have blocked all my bank accounts and are refusing to make them availble to me, they are refusing to cancel the Debt Order Mandate they put through on one of my bank accounts, they are refusing to remove from Debt Review and lift the Red flag on my name, though the fault and mess up is on their side. The only lousy thing they did was cancel the service but refuse to uplift the Debt Review Status from my name. They seem to be a fradualent and **** company and my advise to people out there is do not use them. Charlize, Carmen, Layla,She-Lee, Eduardo you guys are ****mers and the most unhelpful and un truthful bunch of people I have ever dealt with. My big question is how can I be penalised and unfairly red flagged for something I never requested or wanted.
0
Replies (0)TA
Tammy-Lee Allison-Broomhead
1 reviews | Active since Jan 2020
12 Mar 2026, 07:38
5 Stars
Thank you Chantal for all that you and Debt Hero have done in helping me find financial freedom.
Helpful (0)
|Replies (0)TA
Tammy-Lee Allison-Broomhead
1 reviews | Active since Jan 2020
12 Mar 2026, 07:38
5 Stars
Thank you Chantal for all that you and Debt Hero have done in helping me find financial freedom.
0
Replies (0)BO
MS
Melany S
1 reviews | Active since Jan 2020
11 Mar 2026, 06:08
Thanks Chantal.
The response rate from Chantal and others at My Debt Hero is incredibly fast and efficient, even when challenged. Just because of the nature of their business though...I hope we never meet again :)
Helpful (0)
|Replies (0)SU