Afrocentric IP
Verified Business
|1|4 Reviews (last 12 months)
Afrocentric IP
Verified Business
|1
4 Reviews (last 12 months)
Performance(last 12 months):
Ranked In Business & Legal Services
#124Ranking
#124
in Business & Legal Services
Review Distribution
1|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 11:33
Extremely disappointed service due to negligence of service agent
I am extremely disappointed with the service received from my medical insurance agent and the impact it has had on urgent medical care. When I called at 7:22am Wednesday 13th of May, after hours, the agent refused/failure to provide me with the required reference number needed for authorization I can’t remember her name. Because of this, Afrocentric refused to authorize my GP consultation. The GP is requesting urgent payment from for a consultation that should have been authorized in the first place. I called in last Thursday and spoke Arisane she advised me she can't provide me with an AUTH number because I have no reference number, I when ask to speak to her manager conveniently her manager Chris was not available to resolve this issue, nor were she willing to provide me with his surname. Today I called a week and a half later and spoke to Kedibone ref. 6333165 and once again no manager is available to assist with urgent query and when I asked her what her manager’s name is that will call me back after 16H00 she just put the phone on silent to avoid talking to me. I have repeatedly attempted to resolve this matter through emails and calls, but have either been ignored or not assisted properly. It is unacceptable that administrative negligence and lack of communication can prevent a patient from receiving medical care. I request: Immediate assistance with the required authorization and reference details • A full explanation as to why the reference number was withheld/refused • Proper escalation and investigation into the conduct and service received • Assurance that this does not happen to other members in future. I expect urgent feedback and resolution.
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 11:33
Extremely disappointed service due to negligence of service agent
I am extremely disappointed with the service received from my medical insurance agent and the impact it has had on urgent medical care. When I called at 7:22am Wednesday 13th of May, after hours, the agent refused/failure to provide me with the required reference number needed for authorization I can’t remember her name. Because of this, Afrocentric refused to authorize my GP consultation. The GP is requesting urgent payment from for a consultation that should have been authorized in the first place. I called in last Thursday and spoke Arisane she advised me she can't provide me with an AUTH number because I have no reference number, I when ask to speak to her manager conveniently her manager Chris was not available to resolve this issue, nor were she willing to provide me with his surname. Today I called a week and a half later and spoke to Kedibone ref. 6333165 and once again no manager is available to assist with urgent query and when I asked her what her manager’s name is that will call me back after 16H00 she just put the phone on silent to avoid talking to me. I have repeatedly attempted to resolve this matter through emails and calls, but have either been ignored or not assisted properly. It is unacceptable that administrative negligence and lack of communication can prevent a patient from receiving medical care. I request: Immediate assistance with the required authorization and reference details • A full explanation as to why the reference number was withheld/refused • Proper escalation and investigation into the conduct and service received • Assurance that this does not happen to other members in future. I expect urgent feedback and resolution.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 11:46
Pathetic customer service, avoiding to resolve an urgent issue
I called the call center on 086 100 7702 yesterday at 7h22 and I spoke to I think the lady's name was Mali cant remember and she advise me she can't provide my with authorization nor a reference number and said that I needed to call during office hours to obtain authorization for a GP consult. this morning when I spoke to an *********** Arisane she advised me she can't provide me with an AUTH number because I have no reference number, I ask to speak to her manager and conveniently her manager Chris was not available to resolve this issue. When I ask Arisane for Chris surname she refuse to provide me with his Surname. I also requested for my physical card to be couriered to my work address on the 30th of March and Celiwe confirmed she have submitted the request which I still have not received my membership card up to this day. When I queried why I have not received my cards at the end of April via the call centre I was advised that it was send to my home address but no courier contact me to ask when available nor did I receive a tracking number. I send another email on the 7th of May to Celiwe that this is unacceptable to please provide me with her managers email address so I can report this matter as this is unacceptable to have to wait an additional 14 days for something that should have been delivered to me more than a month ago due to poor service delivery from Sanlam. She just ignored my email and did not even bother to respond. The next step will be to report Sanlam / Afrocentric to Ombudsman in order to get this matters resolved for avoiding to assist a customer or to respond to and urgent query.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 11:46
Pathetic customer service, avoiding to resolve an urgent issue
I called the call center on 086 100 7702 yesterday at 7h22 and I spoke to I think the lady's name was Mali cant remember and she advise me she can't provide my with authorization nor a reference number and said that I needed to call during office hours to obtain authorization for a GP consult. this morning when I spoke to an *********** Arisane she advised me she can't provide me with an AUTH number because I have no reference number, I ask to speak to her manager and conveniently her manager Chris was not available to resolve this issue. When I ask Arisane for Chris surname she refuse to provide me with his Surname. I also requested for my physical card to be couriered to my work address on the 30th of March and Celiwe confirmed she have submitted the request which I still have not received my membership card up to this day. When I queried why I have not received my cards at the end of April via the call centre I was advised that it was send to my home address but no courier contact me to ask when available nor did I receive a tracking number. I send another email on the 7th of May to Celiwe that this is unacceptable to please provide me with her managers email address so I can report this matter as this is unacceptable to have to wait an additional 14 days for something that should have been delivered to me more than a month ago due to poor service delivery from Sanlam. She just ignored my email and did not even bother to respond. The next step will be to report Sanlam / Afrocentric to Ombudsman in order to get this matters resolved for avoiding to assist a customer or to respond to and urgent query.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 07:34
AfroCentric support bounces while Bonitas Member Zone stays broken
The Bonitas Member Zone website Claims section is blank. It does not work. I have retried several times. I tried escalating this to AfroCentric Technologies, who built the platform, using their published support address: support@afrocentrictech.com That email bounced with: “550 5.4.1 Recipient address rejected: Access denied.” So the website does not work, and the support email for the technology provider does not work either. Splendid. This is a medical scheme platform, not a forgotten blog made in 2007 and forgotten. Members need access to claims, authorisations and benefit information. Please fix the Member Zone Claims section, confirm a working technical escalation address, and provide a reference number and timeline. A blank claims page is not self-service. A bouncing support mailbox is not support.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 07:34
AfroCentric support bounces while Bonitas Member Zone stays broken
The Bonitas Member Zone website Claims section is blank. It does not work. I have retried several times. I tried escalating this to AfroCentric Technologies, who built the platform, using their published support address: support@afrocentrictech.com That email bounced with: “550 5.4.1 Recipient address rejected: Access denied.” So the website does not work, and the support email for the technology provider does not work either. Splendid. This is a medical scheme platform, not a forgotten blog made in 2007 and forgotten. Members need access to claims, authorisations and benefit information. Please fix the Member Zone Claims section, confirm a working technical escalation address, and provide a reference number and timeline. A blank claims page is not self-service. A bouncing support mailbox is not support.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 10:50
Pathetic service delivery
I have taken out a policy with Sanlam Primary standard which is administrated by Afrocentric. As per my telephonic application with Well Worx , the brochure and policy documentation I received, the waiting period for out of hospital benefits ( meds OTC and scripted meds, GP consults, Bloods, and x-rays etc. ) has a 1 month waiting period. I joined the cover on the 1st of March2026. When my daughter and I consulted with the GP on the 1st of April and when we went to the pharmacy to get our meds the pharmacist advised we have a 3-month waiting period, which resulted in me having to pay for the meds out of pocket. When I call the call center the agent said that my broker from Well Worx gave me the incorrect info and that I needed to provide proof of brochure stipulating 1 month waiting period to investigate. I have severe inflammation in my hand but cant go back to the GP due to not being able to get meds as my policy have not been updated with the waiting period being lifted as per policy Terms and conditions that I signed up for. I have sent the complaint to Well Worx and Afrocentric on the 1st of April and have not had any feedback from Afrocentric since. According to Well Worx they have escalated the matter to Afrocentric who advised it was an IT Issue that they will resolve by yesterday as per Geraldine one of the mangers from Well Worx. I will definitely not recommend this policy to anyone at all due to the extreme poor unacceptable service delivery received!!!
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 10:50
Pathetic service delivery
I have taken out a policy with Sanlam Primary standard which is administrated by Afrocentric. As per my telephonic application with Well Worx , the brochure and policy documentation I received, the waiting period for out of hospital benefits ( meds OTC and scripted meds, GP consults, Bloods, and x-rays etc. ) has a 1 month waiting period. I joined the cover on the 1st of March2026. When my daughter and I consulted with the GP on the 1st of April and when we went to the pharmacy to get our meds the pharmacist advised we have a 3-month waiting period, which resulted in me having to pay for the meds out of pocket. When I call the call center the agent said that my broker from Well Worx gave me the incorrect info and that I needed to provide proof of brochure stipulating 1 month waiting period to investigate. I have severe inflammation in my hand but cant go back to the GP due to not being able to get meds as my policy have not been updated with the waiting period being lifted as per policy Terms and conditions that I signed up for. I have sent the complaint to Well Worx and Afrocentric on the 1st of April and have not had any feedback from Afrocentric since. According to Well Worx they have escalated the matter to Afrocentric who advised it was an IT Issue that they will resolve by yesterday as per Geraldine one of the mangers from Well Worx. I will definitely not recommend this policy to anyone at all due to the extreme poor unacceptable service delivery received!!!
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2025, 10:55
Hearing Aids Authorizations are the worst!
Authorization documents for hearing aids was sent on the 30th March, Feedback was sent to provider on the 05th April and we promptly rep**** with relevant documents. Denied again but this time feedback was sent to the patient not the practice. Practice called in today, spent over 30minutes on the phone with a consultant that had no idea about how it will be resolved. Patient is leaving weekend and now what do we do! Absolutely disappointing customer and client service.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2025, 10:55
Hearing Aids Authorizations are the worst!
Authorization documents for hearing aids was sent on the 30th March, Feedback was sent to provider on the 05th April and we promptly rep**** with relevant documents. Denied again but this time feedback was sent to the patient not the practice. Practice called in today, spent over 30minutes on the phone with a consultant that had no idea about how it will be resolved. Patient is leaving weekend and now what do we do! Absolutely disappointing customer and client service.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2024, 05:02
Unprofessional & Rude HR
I was interviewed for a new role at Afrocentric group, HR promised to call me back after 2 weeks with feedback but they never did. I find this unprofessional & rude. I have sent them emails, and tried calling but there's response. What frustrates me is that I had to spend thousands of Rands on traveling to get to the interview venue (company offices) as it was in a different province. The least they could do is justify my interview with some feedback, whether positive or negative. The worst part is that this kind of behavior is happening to me for the second time, maybe it's a new trend where corporate organizations interview candidates and then ghost them immediately after that with no feedback whatsoever.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2024, 05:02
Unprofessional & Rude HR
I was interviewed for a new role at Afrocentric group, HR promised to call me back after 2 weeks with feedback but they never did. I find this unprofessional & rude. I have sent them emails, and tried calling but there's response. What frustrates me is that I had to spend thousands of Rands on traveling to get to the interview venue (company offices) as it was in a different province. The least they could do is justify my interview with some feedback, whether positive or negative. The worst part is that this kind of behavior is happening to me for the second time, maybe it's a new trend where corporate organizations interview candidates and then ghost them immediately after that with no feedback whatsoever.
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Anonymous
1 reviews | Active since Jan 2020
3 May 2023, 08:16
GHOST/*****ULANT PAYMENTS!
I have trying to get hold of HR at the Durban and Head office of Afrocentric/Medscheme to no avail. I was an employee at Medscheme Durban and had retired 31/05/2019. It was brought to my attention by UIF that fictitious payments were submitted to UIF in Feb 2022 & March 2022 by Medscheme on my name. Since 12/4/2023, after numerous calls, messages and emails to Cikizwa Ngqoba, Durban HR department to rectify the error with UIF, I have not received any feedback to date. I have called the head office but have had no luck with anyone in payroll. I'd been advised by UIF to contact the Labour Department.
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Anonymous
1 reviews | Active since Jan 2020
3 May 2023, 08:16
GHOST/*****ULANT PAYMENTS!
I have trying to get hold of HR at the Durban and Head office of Afrocentric/Medscheme to no avail. I was an employee at Medscheme Durban and had retired 31/05/2019. It was brought to my attention by UIF that fictitious payments were submitted to UIF in Feb 2022 & March 2022 by Medscheme on my name. Since 12/4/2023, after numerous calls, messages and emails to Cikizwa Ngqoba, Durban HR department to rectify the error with UIF, I have not received any feedback to date. I have called the head office but have had no luck with anyone in payroll. I'd been advised by UIF to contact the Labour Department.
0
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