AI
Afrocentric IP
Claimed Business
AI
Afrocentric IP
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#10Ranked In Business & Legal Services
0 NPSUnlikely
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
Jun '25 - May '26
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zenande M
1 reviews | Active since Jan 2020
9 Jul 2025, 07:55
Unreliable,****. Don't wanna pay the money after processing the claim
I had the worst experience with Afrocentric Primary Health Insurance. I submitted an Accidental Death Claim Early June, on the 24th of June I received an remittance advice stating that the claim has been processed and paid into my account. 3 weeks down the line the payment has not been made. It's a back and forth situation, everyday when I call I'm being told different stories. It's so draining and frustrating.
Helpful (0)
|Replies (0)ZM
Zenande M
1 reviews | Active since Jan 2020
9 Jul 2025, 07:55
Unreliable,****. Don't wanna pay the money after processing the claim
I had the worst experience with Afrocentric Primary Health Insurance. I submitted an Accidental Death Claim Early June, on the 24th of June I received an remittance advice stating that the claim has been processed and paid into my account. 3 weeks down the line the payment has not been made. It's a back and forth situation, everyday when I call I'm being told different stories. It's so draining and frustrating.
0
Replies (0)DM
Daniel M
1 reviews | Active since Jan 2020
26 Jun 2025, 12:42
Refund Claim
I have received a terrible service from the claims department. I initially sent them a refund claim email and they only acknowledged my email a week later. I am currently on the 4th week of following up on them about a R450 refund claim. Their customer service is terrible!!!
Helpful (0)
|Replies (0)DM
Daniel M
1 reviews | Active since Jan 2020
26 Jun 2025, 12:42
Refund Claim
I have received a terrible service from the claims department. I initially sent them a refund claim email and they only acknowledged my email a week later. I am currently on the 4th week of following up on them about a R450 refund claim. Their customer service is terrible!!!
0
Replies (0)KD
Kirshni D
1 reviews | Active since Jan 2020
15 Apr 2025, 10:55
Hearing Aids Authorizations are the worst!
Authorization documents for hearing aids was sent on the 30th March, Feedback was sent to provider on the 05th April and we promptly rep**** with relevant documents. Denied again but this time feedback was sent to the patient not the practice. Practice called in today, spent over 30minutes on the phone with a consultant that had no idea about how it will be resolved. Patient is leaving weekend and now what do we do! Absolutely disappointing customer and client service.
Helpful (0)
|Replies (0)KD
Kirshni D
1 reviews | Active since Jan 2020
15 Apr 2025, 10:55
Hearing Aids Authorizations are the worst!
Authorization documents for hearing aids was sent on the 30th March, Feedback was sent to provider on the 05th April and we promptly rep**** with relevant documents. Denied again but this time feedback was sent to the patient not the practice. Practice called in today, spent over 30minutes on the phone with a consultant that had no idea about how it will be resolved. Patient is leaving weekend and now what do we do! Absolutely disappointing customer and client service.
0
Replies (0)NT
Noko T
1 reviews | Active since Jan 2020
17 Feb 2024, 05:02
Unprofessional & Rude HR
I was interviewed for a new role at Afrocentric group, HR promised to call me back after 2 weeks with feedback but they never did. I find this unprofessional & rude. I have sent them emails, and tried calling but there's response. What frustrates me is that I had to spend thousands of Rands on traveling to get to the interview venue (company offices) as it was in a different province. The least they could do is justify my interview with some feedback, whether positive or negative. The worst part is that this kind of behavior is happening to me for the second time, maybe it's a new trend where corporate organizations interview candidates and then ghost them immediately after that with no feedback whatsoever.
Helpful (0)
|Replies (0)NT
Noko T
1 reviews | Active since Jan 2020
17 Feb 2024, 05:02
Unprofessional & Rude HR
I was interviewed for a new role at Afrocentric group, HR promised to call me back after 2 weeks with feedback but they never did. I find this unprofessional & rude. I have sent them emails, and tried calling but there's response. What frustrates me is that I had to spend thousands of Rands on traveling to get to the interview venue (company offices) as it was in a different province. The least they could do is justify my interview with some feedback, whether positive or negative. The worst part is that this kind of behavior is happening to me for the second time, maybe it's a new trend where corporate organizations interview candidates and then ghost them immediately after that with no feedback whatsoever.
0
Replies (0)JP
Jayshree P
1 reviews | Active since Jan 2020
3 May 2023, 08:16
GHOST/*****ULANT PAYMENTS!
I have trying to get hold of HR at the Durban and Head office of Afrocentric/Medscheme to no avail. I was an employee at Medscheme Durban and had retired 31/05/2019. It was brought to my attention by UIF that fictitious payments were submitted to UIF in Feb 2022 & March 2022 by Medscheme on my name. Since 12/4/2023, after numerous calls, messages and emails to Cikizwa Ngqoba, Durban HR department to rectify the error with UIF, I have not received any feedback to date. I have called the head office but have had no luck with anyone in payroll. I'd been advised by UIF to contact the Labour Department.
Helpful (0)
|Replies (0)JP
Jayshree P
1 reviews | Active since Jan 2020
3 May 2023, 08:16
GHOST/*****ULANT PAYMENTS!
I have trying to get hold of HR at the Durban and Head office of Afrocentric/Medscheme to no avail. I was an employee at Medscheme Durban and had retired 31/05/2019. It was brought to my attention by UIF that fictitious payments were submitted to UIF in Feb 2022 & March 2022 by Medscheme on my name. Since 12/4/2023, after numerous calls, messages and emails to Cikizwa Ngqoba, Durban HR department to rectify the error with UIF, I have not received any feedback to date. I have called the head office but have had no luck with anyone in payroll. I'd been advised by UIF to contact the Labour Department.
0
Replies (0)EN
Edwin N
1 reviews | Active since Jan 2020
2 Sept 2021, 05:30
False 2nd dose of Covid Vaccine captured
I went to take my second Covid vaccine at the Sanlam Building in Cape Town, and WellnessOdyssey informed me that I can not take the vacine because I am on antibiotics. I accepted this. The nurse and the admin person, Jaco Kriel, captured my details on the system to say that I had the vaccine and I also retrieved an sms to say that I received the 2nd dose. This is false. No one can help me, and i need to have my second dose and I need this to be rectified. This is a health concern for me. Please help.
Helpful (0)
|Replies (0)EN
Edwin N
1 reviews | Active since Jan 2020
2 Sept 2021, 05:30
False 2nd dose of Covid Vaccine captured
I went to take my second Covid vaccine at the Sanlam Building in Cape Town, and WellnessOdyssey informed me that I can not take the vacine because I am on antibiotics. I accepted this. The nurse and the admin person, Jaco Kriel, captured my details on the system to say that I had the vaccine and I also retrieved an sms to say that I received the 2nd dose. This is false. No one can help me, and i need to have my second dose and I need this to be rectified. This is a health concern for me. Please help.
0
Replies (0)