KD
Kirshni D
Active since Aug 2021
9
Reviews
0
Industries
Reviews
9 reviews4 months ago
Amount available but granted Half!!!
I would like to bring an urgent matter to your attention regarding my client’s hearing aid authorisation. After waiting a full month for authorisation, we called in on 31 October to confirm the status. We were informed by the consultant that authorisation had been granted, and we were provided with an authorisation number for two hearing aids. Based on this confirmation, we submitted the claim on the same day. However, we are now being told that the authorisation was only for one hearing aid, despite the client clearly needing two, and despite the available benefit. I also have the call recording where the consultant confirms the full authorisation amount of R30,000 for a pair. We have tried multiple times to get assistance to correct this matter but have received no resolution. Unfortunately, this is not the first time we have experienced this issue with Sizwe, which is extremely concerning. Kindly assist in rectifying this urgently, as the client is waiting and this delay is unnecessary given the clear information provided at the time of authorisation. I look forward to your prompt response.
109 replies
12 months ago
Hearing Aid Authorizations are the Worst!
Authorization documents for hearing aids was sent on the 30th March, Feedback was sent to provider on the 05th April and we promptly rep**** with relevant documents. Denied again but this time feedback was sent to the patient not the practice. Practice called in today, spent over 30minutes on the phone with a consultant that had no idea about how it will be resolved. Patient is leaving weekend and now what do we do! Absolutely disappointing customer and client service.
58 replies
12 months ago
Hearing Aids Authorizations are the worst!
Authorization documents for hearing aids was sent on the 30th March, Feedback was sent to provider on the 05th April and we promptly rep**** with relevant documents. Denied again but this time feedback was sent to the patient not the practice. Practice called in today, spent over 30minutes on the phone with a consultant that had no idea about how it will be resolved. Patient is leaving weekend and now what do we do! Absolutely disappointing customer and client service.
58 replies
15 months ago
Disappointing Nike by Totalsports
I am a huge fan of Nike. Purchased my Pegasus 40 in May 2024 from Totalsports. Only used it gently at gym and it tore in the front. For a shoe that cost R3000 I expected more especially from Totalsports. According to their store, there’s only a warranty for 6 months. However this a product defect by Nike. Yet other leading brands differ with their customer service. So extremely disappointed in both. The manager at Totalsports didn’t even bother to attend to our query, merely just printed the store slip and told us to read the policy. Oh well. Guess we won’t be returning to Totalsports for shoes.
0 replies
15 months ago
Disappointing Nike by Totalsports
I am a huge fan of Nike. Purchased my Pegasus 40 in May 2024 from Totalsports. Only used it gently at gym and it tore in the front. For a shoe that cost R3000 I expected more especially from Totalsports. According to their store, there’s only a warranty for 6 months. Yet other leading brands differ. So extremely disappointed in both.
0 replies
15 months ago
Disappointing without a doubt!
As a practitioner, I submitted a claim with all relevant information and authorization. However, since October 2024 we have not yet been paid. Every time we call in to query, the consultant explains that the claim is still open, and they are escalating the Matter. It is almost the end of January and nothing still. How are businesses meant to function when the medical aid is non-responsive yet holds on to the money. Disappointing.
106 replies
39 months ago
Clicks Fourways Crossing
Recently attempted to make a purchase on Saturday 21/02 at Clicks Fourways, due to load shedding they said it’s not reflecting and made me pay cash. I have a receipt for the item that I paid cash and a bank statement that reflects the amount had been paid to Clicks. I visited Clicks but the Store manager refuses to refund the cash for the item and would like to do a stock count first. Things could have been stolen by then since no stock is counted daily. I’ve shown her the bank statement as well. She says no they have to do a count yet is showing me a credit slip that says it’s been paid for but yet made me pay cash. So disappointing. A manager that has lack of professionalism. Attitude and unable to diffuse a situation and a cashier that seems quite incompetent since he has been there only for a year.
0 replies
48 months ago
Overcharging some and not others
Good day. I made a booking on FlySaFair at 3pm today, paid a total of R929. A couple hours ago it was R530. Essentially, I paid almost R400 extra so I called through at 6:30pm to ask if anything can be done since I clearly was over charged. According to the consultant “Prices are demand base and fluctuates at any time”. So, I just bought at the wrong time which I think is quite unfair and seems as poor business ethics from FlySaFair. I would have expected FlySaFair to give me the ticket at the price it is now selling for, the morally right thing to do. This would also be good customer service and not overcharging some customers and not others.
0 replies
56 months ago
Standard Bank and MBD Inc!
My debt with Standard Bank has been handed over to MBD Inc. This institution has several reviews on Hello Peter of money paid not being properly allocated to the institution money is owed to. There are reviews that Standard Bank still reflects money owed to them, even after a final debt clearance certificate was received form MBD Inc. All requests to get info from Std Bank regarding how payment will now work has been unsuccessful. Will I be paying the debt to MBDInc, and still have debt with Standard Bank???
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
1 (11.11111111111111%)
2 Star
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1 Star
8 (88.88888888888889%)