TJ
Tim J
Active since Oct 2018
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Tedious, slow, constantly delayed deliveries
Delivery from takealot is one long consistent drag, and has been for over two years now. Long delivery times at the outset of a sale, and then tedious, multiple delays always, weeks to receive things. Has this company got in the way of the South African Postal Service? It just seems to have given up. Still functioning, still taking money from buyers, but dead man walking.
0 replies
1 month ago
AfroCentric support bounces while Bonitas Member Zone stays broken
The Bonitas Member Zone website Claims section is blank. It does not work. I have retried several times. I tried escalating this to AfroCentric Technologies, who built the platform, using their published support address: support@afrocentrictech.com That email bounced with: “550 5.4.1 Recipient address rejected: Access denied.” So the website does not work, and the support email for the technology provider does not work either. Splendid. This is a medical scheme platform, not a forgotten blog made in 2007 and forgotten. Members need access to claims, authorisations and benefit information. Please fix the Member Zone Claims section, confirm a working technical escalation address, and provide a reference number and timeline. A blank claims page is not self-service. A bouncing support mailbox is not support.
0 replies
3 months ago
UPS South Africa - hidden charges and terrible communication
I will not use UPS again. I paid shipping when I bought an item from Europe, then UPS hit me with another R863.90 on arrival in South Africa. I understand that duty and VAT can apply, but UPS then added its own brokerage and disbur*****t charges on top - and getting a proper breakdown out of them was like pulling teeth. I had to send repeated follow-ups just to get confirmation of payment, release, delivery details, and finally the invoice breakdown. Replies were slow, incomplete, and often ignored the actual question. What should have been a simple courier delivery turned into an opaque, overpriced mess. The shipping price you see upfront means very little once UPS starts adding extra fees later. For comparison, I’ve used FedEx repeatedly from the US and Europe, and their charges have been far clearer and more reasonable. Poor service, poor communication, and excessive add-on charges. I won’t be using UPS again.
0 replies
7 months ago
Vodacom: customer care mailbox full, chatbot on loop, zero accountability
Three days without internet. Multiple reports logged. Not a single human response. The so-called “support” system is a chatbot that keeps “resetting” the line, pretending to help, then ghosting. When I tried escalating by email, this is what came back: Delivery has failed… customercare@vodacom.co.za — The recipient’s mailbox is full and can’t accept messages now. That’s right — Vodacom’s customer care mailbox is full. You literally cannot complain because their inbox has reached capacity. It’s the perfect metaphor for what Vodacom has become: bloated, automated, unreachable. No callbacks. No technicians. No diagnostics. Just a Kafka loop of bots, broken forms, and now a full mailbox. Vodacom’s service has degraded into a kind of corporate ghost story — all branding, no pulse. They’re still billing me, of course. Just not delivering the service.
2 replies
7 months ago
Nespresso XL frother not fit for purpose — refund refused
I bought a Nespresso XL milk frother that doesn’t work as it should. Using the same milk and setup that work perfectly with my Russell Hobbs and Severin frothers, this one makes soap-like bubbles that collapse in seconds and leaves half the milk flat. I returned it within seven days, followed all instructions, and Nespresso’s “technical centre” claimed there was no fault. If that’s considered normal, the product is not fit for purpose. I’ve requested a refund, not a replacement. The product is sub-par and service from a supposedly premium brand has been slow, dismissive, and evasive. I’d appreciate a proper response here from Nespresso management.
1 reply
15 months ago
Makro used the Tupperware I ordered to pack my order. All broken and buckled!!!!!!!
Makro's blithe incompetence has achieved new lows. Received an order of Tupperware and coffee jars. Makro didn't even bother to wrap anything, they just rammed the coffee jars into the expensive tupperware I'd ordered. Tupperware buckled unusable and damaged. Send, since I'm still waiting for incorrect items to the exchange from over a month ago, there seems little point in sending them emails that they simply ignore. Will use Amazon from now on.
1 reply
16 months ago
Good prices, great service
It’s so good to have a local supplier you can trust in the niche sport of slingshot shooting. Niel’s cattys cost 10-15% less than direct from their USA manufacturers, and his prompt, conscientious service and fast delivery make the whole online shopping process a win. I’m a repeat customer and will definitely be buying from him again. Highly recommended.
0 replies
16 months ago
Fedex, please drop InterTown as your SA partner. Delays delays delays...
Please please change your local South African courier partner. InterTown Transport has been sitting on my package for a week, now. The Courier Guy collects and delivers within 48 hours to my town, while InterTown deigns to only come once a week, and thinks nothing of delaying entire weeks at a time. It took my package three days to arrive from USA to South Africa, and over a week later, I'm still waiting. I've called Fedex three times, and they promised the package two days ago, then yesterday, then today - and still nothing.
0 replies
17 months ago
Fedex outsources to lowest, slowest bidder when delivering in South Africa
I ordered some small, specialised items from the US three weeks ago. Fedex’s shipping costs were 26% on top of the purchase price. Shipping from USA to SA was prompt, then Fedex handed the package over to their local partner, Inter Town Trans[port, who shipped the package from Joburg to PE, to East London, then back to PE, where it’s been sitting for five days. I called Fedex twice, but they said it was - literally - out of their hands. Why pay a premium for Fedex, when they just palm off your order to the lowest bidder? Courier Guy delivers daily to my town, but Fedex partner InterTown Transports deigns to come once a week, or a fortnight. I’ve also received NO comms from InterTown Transport since the package got to SA.
1 reply
18 months ago
Takelot, Dischem take days to return or refund. Makro… 4 months and counting, 3x in a year
If Takelot, Discherm, and others can call and resolve a query or return in hours, WHY DOES MAKRO AVERAGE FOUR MONTHS!!!!! This is the fourth return fiasco from Makro in 18 months. For this latest debacle, trying to return a faulty appliance, I’ve called 4 times, send 10s of emails since 11 August… and nothing. Makro is fine for the basics, but for the love of God, don’t buy anything electronic, or have Makro send you the wrong stuff. You’ll be in purgatory until you just give up. I've learned my lesson, and don't buy anything more complicated than cornflakes from Makro. For any white goods, or more complex than bulk flour, go to Takealot, HiFicorp, MHC World, OutdoorWarehouse, you name it... all the same price, same delivery time, and actually competent at e-commerce. Makro: very good at taking your money. Useless at giving it back when they mess up. GREAT at meaningless cut n paste "request received" emails that do nothing, time after time.
3 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
14 (73.6842105263158%)