TJ
Tim J
Active since Oct 2018
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
UPS South Africa - hidden charges and terrible communication
I will not use UPS again. I paid shipping when I bought an item from Europe, then UPS hit me with another R863.90 on arrival in South Africa. I understand that duty and VAT can apply, but UPS then added its own brokerage and disbur*****t charges on top - and getting a proper breakdown out of them was like pulling teeth. I had to send repeated follow-ups just to get confirmation of payment, release, delivery details, and finally the invoice breakdown. Replies were slow, incomplete, and often ignored the actual question. What should have been a simple courier delivery turned into an opaque, overpriced mess. The shipping price you see upfront means very little once UPS starts adding extra fees later. For comparison, I’ve used FedEx repeatedly from the US and Europe, and their charges have been far clearer and more reasonable. Poor service, poor communication, and excessive add-on charges. I won’t be using UPS again.
0 replies
1 month ago
UPS South Africa - hidden-feeling charges and terrible communication
I will not use UPS again. I paid shipping when I bought an item from Europe, then UPS hit me with another R863.90 on arrival in South Africa. I understand that duty and VAT can apply, but UPS then added its own brokerage and disbur*****t charges on top - and getting a proper breakdown out of them was like pulling teeth. I had to send repeated follow-ups just to get confirmation of payment, release, delivery details, and finally the invoice breakdown. Replies were slow, incomplete, and often ignored the actual question. What should have been a simple courier delivery turned into an opaque, overpriced mess. The shipping price you see upfront means very little once UPS starts adding extra fees later. For comparison, I’ve used FedEx repeatedly from the US and Europe, and their charges have been far clearer and more reasonable. Poor service, poor communication, and excessive add-on charges. I won’t be using UPS again.
0 replies
5 months ago
Five Days, Four Calls, Three Emails, Zero Delivery
Ordered a Leatherman from AgriMark Paarl on Friday. Called on Saturday to check progress — the person I spoke to couldn’t reach their supplier or warehouse but promised to call back on Monday. They didn’t. Emailed twice. No reply. Called again on Tuesday and was sent through a small telephone obstacle course — one person after another, each less informed than the last. The final number, supposedly for “online shopping”, just rang out and went dead. Emailed again. Silence. Today, the courier messaged to say the item wasn’t ready and collection had been postponed again — after AgriMark had finally confirmed, five days later, that it was “ready for pickup.” If this is AgriMark’s version of online shopping, it might be time to return to selling feed and fertiliser, because the basics of customer service clearly didn’t make it onto the truck.
0 replies
6 months ago
Vodacom: customer care mailbox full, chatbot on loop, zero accountability
Three days without internet. Multiple reports logged. Not a single human response. The so-called “support” system is a chatbot that keeps “resetting” the line, pretending to help, then ghosting. When I tried escalating by email, this is what came back: Delivery has failed… customercare@vodacom.co.za — The recipient’s mailbox is full and can’t accept messages now. That’s right — Vodacom’s customer care mailbox is full. You literally cannot complain because their inbox has reached capacity. It’s the perfect metaphor for what Vodacom has become: bloated, automated, unreachable. No callbacks. No technicians. No diagnostics. Just a Kafka loop of bots, broken forms, and now a full mailbox. Vodacom’s service has degraded into a kind of corporate ghost story — all branding, no pulse. They’re still billing me, of course. Just not delivering the service.
124 replies
6 months ago
Nespresso XL frother not fit for purpose — refund refused
I bought a Nespresso XL milk frother that doesn’t work as it should. Using the same milk and setup that work perfectly with my Russell Hobbs and Severin frothers, this one makes soap-like bubbles that collapse in seconds and leaves half the milk flat. I returned it within seven days, followed all instructions, and Nespresso’s “technical centre” claimed there was no fault. If that’s considered normal, the product is not fit for purpose. I’ve requested a refund, not a replacement. The product is sub-par and service from a supposedly premium brand has been slow, dismissive, and evasive. I’d appreciate a proper response here from Nespresso management.
53 replies
6 months ago
Nespresso refuses refund after product failed to froth properly
I bought a Nespresso XL milk frother that simply doesn’t work as it should. Using the same milk, same conditions, and same setup as my previous Severin and Russell Hobbs frothers, this one just makes soap-like bubbles that subside in seconds and leaves half the milk un-frothed. I returned it within seven days, following all instructions, but Nespresso’s “technical centre” claimed there was no fault and sent back a canned response instead of resolving the issue. Despite multiple emails, they’ve refused a refund and are now dragging their heels entirely. It’s disappointing service from a premium brand. The product is sub-par, and customer support is dismissive and slow.
0 replies
6 months ago
Nespresso refuses refund after product failed to froth properly
I bought a Nespresso milk frother that simply doesn’t work as it should. Using the same milk, same conditions, and same setup as my previous Severin and Russell Hobbs frothers, this one just makes soap-like bubbles and leaves half the milk un-frothed. I returned it within seven days, following all instructions, but Nespresso’s “technical centre” claimed there was no fault and sent back a canned response instead of resolving the issue. Despite multiple emails, they’ve refused a refund or replacement and are now dragging their heels entirely. It’s disappointing service from a premium brand. The product is sub-par, and customer support is dismissive and slow.
0 replies
6 months ago
DHL’s customs team can’t read their own paperwork — 0% SADC duty billed as 30%
Imported a small parcel from Kenya. Kenya is a member of the SADC trade bloc, and the goods (HS 4201.00) carry a 0% import duty under the EAC–SADC agreement. I sent DHL the official Kenya Revenue Authority Export Certificate, which SARS accepts as a valid Certificate of Origin. Despite that, DHL processed the entry with a 30% import duty and invoiced me R10 216.93 — the same amount three times now — while acknowledging, in writing, that the documentation was received. Each response from “clearance” is the same single word: “Noted.” No action, no reassessment, no correction. Just automated payment links and a fresh demand for the same incorrect duty. Their so-called “customs specialists” appear to have no grasp of SADC trade rules or SARS procedures. The irony: they’re asking for money they know shouldn’t be charged, on paperwork they already stamped. This isn’t customer service; it’s bureaucratic negligence on autopilot.
53 replies
9 months ago
Cold calling **** artists
Repeated calls about loans I never made, trying to sell me services I don't need, and never asked for. No idea where they got my number.
0 replies
14 months ago
Makro used the Tupperware I ordered to pack my order. All broken and buckled!!!!!!!
Makro's blithe incompetence has achieved new lows. Received an order of Tupperware and coffee jars. Makro didn't even bother to wrap anything, they just rammed the coffee jars into the expensive tupperware I'd ordered. Tupperware buckled unusable and damaged. Send, since I'm still waiting for incorrect items to the exchange from over a month ago, there seems little point in sending them emails that they simply ignore. Will use Amazon from now on.
53 replies
Review Distribution
5 Star
4 (14.814814814814815%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.7037037037037037%)
1 Star
22 (81.48148148148148%)