Agent Direct
Unclaimed Business
|4.4|7 Reviews (last 12 months)|This business does not respond to reviews
Agent Direct
Unclaimed Business
|4.4
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Agent Direct receives largely favourable feedback for its agents' communication and willingness to assist. Customers consistently mention friendly, patient staff who explain policies clearly and respond promptly to queries, with several singling out specific agents by name for going the extra mile. However, a recurring theme among dissatisfied clients involves concerns around contract transparency, perceived unfair treatment of tenants and owners, and unexpected fees. The contrast suggests strong frontline service paired with occasional friction in formal property and contract dealings.
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
4.4|7 Reviews
Aug '25 - Jul '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Marius R
1 reviews | Active since Apr 2014
28 Mar 2026, 10:15
Very poor and unprofessional service form estate agency AIDA and
Hello Peter This article is a true reflection of how agents and agencies walk all over tenants, especially elderly ladies, and make them pay and do things in their own way, which is not fair and not legal. The Two Agency Agents at Home Danielle Jansen van Rensburg Hester Strydom *** www.agentsathome.co.za AIDA New Company Hester Strydom new agency joined My wife of 63 years rented a new place The Owner had an agency and an agent that took care of the affairs during the rental agreement and the move into the new property Errors made by the Agents at Home Danielle Jansen van Rensburg Hester Strydom My wife, the tenant, was never explained the new contract on a face-to-face basis in a meeting to explain the whole contract to her before she had to sign On the new contract, there were many irregularities. My wife blindly, without consulting anybody, believed the agent knew what was expected of her and trusted the agents Danielle Jansen van Rensburg and Hester Strydom My wife was made to sign the contract and agreed, oblivious to the fact that she had to pay for the cost of the contract between her, the tenant, and the Owner. Moving onto the property, there were many irregularities: The TV wires had been removed by the tenant before my wife. On discussion with the agent and ower it, the problem was simply swept aside. My wife then had to pay to have new wires installed so that she could watch TV. A cost of R1500.00 Monies she never got back from the Agent On the first day before my wife moved in, the house was filthy dirty. My wife and her domestic had to spend time effrt and money to get the house in a proper livable state. The house smelt of terrible smoke as the previous tenant was a smoker. Again, time, effort, and money were used by my wife to rectify the smell inside the house. The curtains had no hooks to connect to. Money was spent to purchase these hooks so that curtains could be hung. My wife put in a security door on the property for her own safety and was told the owner was not going to pay for it. When my wife finally vacated the property, the security gate had to stay as it was now a fixture to the benefit of the owner and the value of the property. A cost of R 5000.00 My wife spent time, effort, and money to improve the garden paving, etc., to enhance the property and make it a more comfortable place for her to stay. Agent and Home Hester Strydom never came to inspect the property before my wife moved in, or during the twelve months stay on the property, Hester Strydom never came and inspected the property once to make sure my wife was abiding by all the rules and regulations stated in the contract, on the upkeep of the property. Twelve months. Not one visit. My wife was then informed via WHATSAPP by the Agent and Home Hester Strydom said that she was moving her company to join AIDA. No explanation was given why, no documentation was received, just a simple WhatsApp. After the completion of the 12-month lease agreement, my wife needed to amend the existing contract with the Agent and Home Hester Strydom to an additional three-month contract. Instead of the existing contact just being updated to an additional three months, a brand new contact, twenty pages, was set up by AIDE Hester Strydom. This was a brand new contact on behalf of AIDA, written and composed by Hester Strydom on behalf of AIDA. The contact was duly sent to my wife, and she was told just to sign the contact, an electronic signature, without going through the contact face-to-face, or at least sending her a copy so she could take time to read it. My wife questioned this, and eventually, after days of waiting, a PDF was sent for my wife to print out and read carefully before she signed anything. On going through the new contact my wife discovered numerous irregularities. My wife now had to pay R 1000.00 for the new contract between herself, the tenant, and the owner. No animals were allowed on the new contract, even though the old contract stated she had three animals. The old contract stated four people could stay on the property; the new contract only one. The new contract bound my wife to pay R 500 for the inspection of the property, and should the need arise, further costs to her if a company had to come and clean the place before the new tenant moved in. A fee of R175.00 would be deducted from her deposit for the transfer fee and bank charges for her to get her deposit back that was put in a trust account. In closing My wife, the Tenant, went out of her way to keep the property very neat and tidy and spent so much time, effort, and of her own money to maintain the property she was renting. There are far too many irregularities here The tenant has to suffer financial costs, time, and effort The tenant is bul**** into signing contracts she never read, but was forced to sign electronically. The tenant is forced to take the agent's views and demands into account, but sadly, the tenant has no say. I strongly recommend that doing business with AIDA or Agent and Home be seriously considered, and maybe a better idea would be to rather go through a trusted company or agency that treats their clients with more respect and understanding, and not just there to make money from a loyal elderly tenant. Thank you Major Marius F ******tze
Helpful (0)
|Replies (0)MR
Marius R
1 reviews | Active since Apr 2014
28 Mar 2026, 10:15
Very poor and unprofessional service form estate agency AIDA and
Hello Peter This article is a true reflection of how agents and agencies walk all over tenants, especially elderly ladies, and make them pay and do things in their own way, which is not fair and not legal. The Two Agency Agents at Home Danielle Jansen van Rensburg Hester Strydom *** www.agentsathome.co.za AIDA New Company Hester Strydom new agency joined My wife of 63 years rented a new place The Owner had an agency and an agent that took care of the affairs during the rental agreement and the move into the new property Errors made by the Agents at Home Danielle Jansen van Rensburg Hester Strydom My wife, the tenant, was never explained the new contract on a face-to-face basis in a meeting to explain the whole contract to her before she had to sign On the new contract, there were many irregularities. My wife blindly, without consulting anybody, believed the agent knew what was expected of her and trusted the agents Danielle Jansen van Rensburg and Hester Strydom My wife was made to sign the contract and agreed, oblivious to the fact that she had to pay for the cost of the contract between her, the tenant, and the Owner. Moving onto the property, there were many irregularities: The TV wires had been removed by the tenant before my wife. On discussion with the agent and ower it, the problem was simply swept aside. My wife then had to pay to have new wires installed so that she could watch TV. A cost of R1500.00 Monies she never got back from the Agent On the first day before my wife moved in, the house was filthy dirty. My wife and her domestic had to spend time effrt and money to get the house in a proper livable state. The house smelt of terrible smoke as the previous tenant was a smoker. Again, time, effort, and money were used by my wife to rectify the smell inside the house. The curtains had no hooks to connect to. Money was spent to purchase these hooks so that curtains could be hung. My wife put in a security door on the property for her own safety and was told the owner was not going to pay for it. When my wife finally vacated the property, the security gate had to stay as it was now a fixture to the benefit of the owner and the value of the property. A cost of R 5000.00 My wife spent time, effort, and money to improve the garden paving, etc., to enhance the property and make it a more comfortable place for her to stay. Agent and Home Hester Strydom never came to inspect the property before my wife moved in, or during the twelve months stay on the property, Hester Strydom never came and inspected the property once to make sure my wife was abiding by all the rules and regulations stated in the contract, on the upkeep of the property. Twelve months. Not one visit. My wife was then informed via WHATSAPP by the Agent and Home Hester Strydom said that she was moving her company to join AIDA. No explanation was given why, no documentation was received, just a simple WhatsApp. After the completion of the 12-month lease agreement, my wife needed to amend the existing contract with the Agent and Home Hester Strydom to an additional three-month contract. Instead of the existing contact just being updated to an additional three months, a brand new contact, twenty pages, was set up by AIDE Hester Strydom. This was a brand new contact on behalf of AIDA, written and composed by Hester Strydom on behalf of AIDA. The contact was duly sent to my wife, and she was told just to sign the contact, an electronic signature, without going through the contact face-to-face, or at least sending her a copy so she could take time to read it. My wife questioned this, and eventually, after days of waiting, a PDF was sent for my wife to print out and read carefully before she signed anything. On going through the new contact my wife discovered numerous irregularities. My wife now had to pay R 1000.00 for the new contract between herself, the tenant, and the owner. No animals were allowed on the new contract, even though the old contract stated she had three animals. The old contract stated four people could stay on the property; the new contract only one. The new contract bound my wife to pay R 500 for the inspection of the property, and should the need arise, further costs to her if a company had to come and clean the place before the new tenant moved in. A fee of R175.00 would be deducted from her deposit for the transfer fee and bank charges for her to get her deposit back that was put in a trust account. In closing My wife, the Tenant, went out of her way to keep the property very neat and tidy and spent so much time, effort, and of her own money to maintain the property she was renting. There are far too many irregularities here The tenant has to suffer financial costs, time, and effort The tenant is bul**** into signing contracts she never read, but was forced to sign electronically. The tenant is forced to take the agent's views and demands into account, but sadly, the tenant has no say. I strongly recommend that doing business with AIDA or Agent and Home be seriously considered, and maybe a better idea would be to rather go through a trusted company or agency that treats their clients with more respect and understanding, and not just there to make money from a loyal elderly tenant. Thank you Major Marius F ******tze
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Makhala
1 reviews | Active since Nov 2025
18 Nov 2025, 07:54
I spoke to a lady called Chandre
I spoke to a lady called Chandre. She was patient and of great help. She even called me back when i ran out of airtime. She was patient enough to guide me through my problem and by the end of the call i was happy and my problem solved.
Helpful (0)
|Replies (0)M
Makhala
1 reviews | Active since Nov 2025
18 Nov 2025, 07:54
I spoke to a lady called Chandre
I spoke to a lady called Chandre. She was patient and of great help. She even called me back when i ran out of airtime. She was patient enough to guide me through my problem and by the end of the call i was happy and my problem solved.
0
Replies (0)TM
Thembisile M
1 reviews | Active since May 2024
3 Oct 2025, 16:26
The agent director by the name of Thuto Mokgatlha has helped me and I would like to thank him
The agent director by the name of Thuto Mokgatlha has helped me and I would like to thank him. Thuto was genuine and understanding to the questions tjat I asked him regarding my policy. He took me through point to point so that I can understand my current and new policy packages tjat I am applying for. He was patient on the wattsapp text and through the phone call. Thank you MiWay for hiring and training such patient agents.
Helpful (0)
|Replies (0)TM
Thembisile M
1 reviews | Active since May 2024
3 Oct 2025, 16:26
The agent director by the name of Thuto Mokgatlha has helped me and I would like to thank him
The agent director by the name of Thuto Mokgatlha has helped me and I would like to thank him. Thuto was genuine and understanding to the questions tjat I asked him regarding my policy. He took me through point to point so that I can understand my current and new policy packages tjat I am applying for. He was patient on the wattsapp text and through the phone call. Thank you MiWay for hiring and training such patient agents.
0
Replies (0)K