Fed up with poor service

<p>We purchased a shower from AGI for a client. After explaining to the sales person what it was that we required, she apparently misunderstood me, and we got the wrong product. After reluctantly agreeing to exchange the doors, we collected the new doors from AGI. It turned out that the doors were the wrong size, (the one door anyway) and we requested that it would be exchanged for the correct size (even agreeing to a handling fee would have been fine). The sales person refused to accommodate us. We were then forced to cut the one door slightly so that it would fit into the area that the shower had to go into. The client advised us that the doors were leaking. We established that they were leaking due to no fault of the installer. They were not leaking because of, or even where the door was cut, in a totally different spot. The sales rep was shown a video of the leaking shower and agreed to take the doors back. After taking the doors back they refused to swap them out for us as the one side was cut. These doors were faulty, it was a manufacturing problem and still they could not even try to accomodate us. They agreed to "fix" the doors - but would not take the silicone off, as it might damage the paint work. My client paid for a shower and has now been without a shower for awhile, so she is understandably upset. The lack of empathy and co operation, or even trying to make a client happy is shocking!</p>