Active since Oct 2016
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2 reviews83 months ago
Cell C Fibre - Terrible service
We applied for a fibre line at the end of Mrach, just before we moved into our new home in April. We applied over the phone so the sales agent filled in the application form, and of course the calls are recorded. We took the promotion that they were running at that stage for 3 months free, as well as a free router and a free Cell C Black Box. We received the free router and the free black box, but noticed that they have been debiting our account every month for the last 3 months, so we did not get the 3 months free. I have been trying to sort this out for weeks now with their support people on the phone. Last Wednesday an agent phoned me and told me that the option for the promotion was not ticked on the application!!! We did not fill in an application. I told her that they would need to go and listen to the recordings, she agreed. I phoned today only to be told that the issue had been closed!!!! The agent today re opened the case but I have been waiting for weeks and honestly feel like I am getting nowhere with them! Our sales agent also said that we should have gotten the free 3 months, and he said that he would escalate from his side. It is frustrating as there is no actual office to go and see anyone about this and they just keep giving me the runaround.
56 replies
116 months ago
Fed up with poor service
<p>We purchased a shower from AGI for a client. After explaining to the sales person what it was that we required, she apparently misunderstood me, and we got the wrong product. After reluctantly agreeing to exchange the doors, we collected the new doors from AGI. It turned out that the doors were the wrong size, (the one door anyway) and we requested that it would be exchanged for the correct size (even agreeing to a handling fee would have been fine). The sales person refused to accommodate us. We were then forced to cut the one door slightly so that it would fit into the area that the shower had to go into. The client advised us that the doors were leaking. We established that they were leaking due to no fault of the installer. They were not leaking because of, or even where the door was cut, in a totally different spot. The sales rep was shown a video of the leaking shower and agreed to take the doors back. After taking the doors back they refused to swap them out for us as the one side was cut. These doors were faulty, it was a manufacturing problem and still they could not even try to accomodate us. They agreed to "fix" the doors - but would not take the silicone off, as it might damage the paint work. My client paid for a shower and has now been without a shower for awhile, so she is understandably upset. The lack of empathy and co operation, or even trying to make a client happy is shocking!</p>
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