AGODA - FALSE ADVERTISING - DISGUSTING CONDITIONS

Terrible booking agency!!!! I have got 3 properties/guesthouses that owe me refunds and Agoda is doing nothing about it. I have explained to them numerous times that I need that refund as my daughter and I have nowhere to go and we are basically on the street!!!! How can a company be so inhumane? Can they not "overlook" their policy for this or should I get some welfare involved? Please man, Agoda! YOU guys are false advertising.

Property 1: Versailles Guesthouse in Villieria Pretoria: when I selected the dropdown filter menu, selected "pet friendly", and Versailles came up. I booked it, they took my money, check in time, and the housekeeper lady called Kate, let us sit outside the property in the street with all of our luggage and our cat because the booking site, Agoda said that was fine. The property manager or owner made us leave. WHAT ON THIS GODDAM EARTH IS WRONG WITH PEOPLE! Get your **** together and either fix your website or send out field agents to view the properties and get their proper credentials and terms and conditions!!!!!!! We are in the year 2026, Agoda who is international looks like it probably has an office here in SA? Right? Put the proper systems in place to make sure your clients don't feel like dogs been shunned out of a booking we paid for! It's disgusting. I WANT MY MONEY BACK. You have the video as proof of the "pet friendly booking", do what is taking so long!!????

Property 2: Uncle Charles guesthouse in Silverton Pretoria I booked there and Agoda sent me confirmation on the app and then via mail as well Great. We get there only to see a run down place, looks like I don't know what, (if you had field agents this would come in handy for the **** pics the properties put up). Non the less, they PPL at reception laying around, eating food on their table with their hands inform me that they are full. Here we are once again at 10pm at night in the street. WHAT WAS THE CONFIRMATION FOR?????? This is costing me travel costs as well. Just because we are booking in at a guest house does not mean we are rolling in money, we do not have a home to go to! LET ME REPEAT THAT: WE DO NOT HAVE A HOME TO GO TO! We did not find any other affordable accomodation to go to that night. UNACCEPTABLE!!!!!!!!!

Property 3: Cozy Condos in Hatfield Pretoria This place is the pits. Please do me a favour: go and have a look at Cozy, and then compare it to what you guys, Agoda are advertising. I am speechless and still nauseated by this whole setup. First of all. The room is tiny. The bedding is disgusting. It's old, it's dirty, the room was smaller than a prison cell and it HAD NO VENTILATION! You advertise free wi-fi, towels, toiletries which would be a small soap to wash with probably. NONE OF THAT IS PROVIDED. No running water in the kitchen. Nothing to make food with but there is a kitchen!??? The bathrooms which are shared have no ways of closing, the floors are flooded with water all the time and dirty mops are placed in the bathrooms that are soggy, wet and stink! The toilet seats are broken, so you cut your ass when you sit down. The hallways are gross, cold, morbid, delaparated, ruined. We managed to sleep there 1 night out of our 3 night stay and left immediately the next morning just after 8. I asked about a bigger room and with windows toay e breathe before we left and the housekeeper said, yes, we can move but I must give her R200 cash. WHAT IN THE HELL IS SHE TRYING TO BRIBE ME INTO GIVING HER EXTRA CASH TO HAVE A ROOM WHERE WE CAN HOPEFULLY HAVE A BASIC HUMAN RIGHT.....FRESH AIR TO BREATHE. This is atrocious and I immediately told Agoda what was going on and this was more than a week ago!!!!! I requested a refund and I WANT MY MONEY BACK! You have all the pictures as proof of the absolutely disgusting state of this place!

I WILL REITERATE: MYSELF AND MY DAUGHTER HAVE NO PLACE TO STAY. YOU NEED TO ESCALATE THESE MATTERS. I WANT MY REFUNDS TODAY! PLEASE!!!! And thank you.

Agoda needs to do some homework into what places you let advertise on your site. This is extremely bad for your reputation. Or is this a case of: you make so much money that 1 little unhappy voice is not worth your time or reputation? We'll see soon enough, I guess.