TK
Tracy K
Active since Dec 2021
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
AGODA - FALSE ADVERTISING - DISGUSTING CONDITIONS
Terrible booking agency!!!! I have got 3 properties/guesthouses that owe me refunds and Agoda is doing nothing about it. I have explained to them numerous times that I need that refund as my daughter and I have nowhere to go and we are basically on the street!!!! How can a company be so inhumane? Can they not "overlook" their policy for this or should I get some welfare involved? Please man, Agoda! YOU guys are false advertising. Property 1: Versailles Guesthouse in Villieria Pretoria: when I selected the dropdown filter menu, selected "pet friendly", and Versailles came up. I booked it, they took my money, check in time, and the housekeeper lady called Kate, let us sit outside the property in the street with all of our luggage and our cat because the booking site, Agoda said that was fine. The property manager or owner made us leave. WHAT ON THIS GODDAM EARTH IS WRONG WITH PEOPLE! Get your **** together and either fix your website or send out field agents to view the properties and get their proper credentials and terms and conditions!!!!!!! We are in the year 2026, Agoda who is international looks like it probably has an office here in SA? Right? Put the proper systems in place to make sure your clients don't feel like dogs been shunned out of a booking we paid for! It's disgusting. I WANT MY MONEY BACK. You have the video as proof of the "pet friendly booking", do what is taking so long!!???? Property 2: Uncle Charles guesthouse in Silverton Pretoria I booked there and Agoda sent me confirmation on the app and then via mail as well Great. We get there only to see a run down place, looks like I don't know what, (if you had field agents this would come in handy for the **** pics the properties put up). Non the less, they PPL at reception laying around, eating food on their table with their hands inform me that they are full. Here we are once again at 10pm at night in the street. WHAT WAS THE CONFIRMATION FOR?????? This is costing me travel costs as well. Just because we are booking in at a guest house does not mean we are rolling in money, we do not have a home to go to! LET ME REPEAT THAT: WE DO NOT HAVE A HOME TO GO TO! We did not find any other affordable accomodation to go to that night. UNACCEPTABLE!!!!!!!!! Property 3: Cozy Condos in Hatfield Pretoria This place is the pits. Please do me a favour: go and have a look at Cozy, and then compare it to what you guys, Agoda are advertising. I am speechless and still nauseated by this whole setup. First of all. The room is tiny. The bedding is disgusting. It's old, it's dirty, the room was smaller than a prison cell and it HAD NO VENTILATION! You advertise free wi-fi, towels, toiletries which would be a small soap to wash with probably. NONE OF THAT IS PROVIDED. No running water in the kitchen. Nothing to make food with but there is a kitchen!??? The bathrooms which are shared have no ways of closing, the floors are flooded with water all the time and dirty mops are placed in the bathrooms that are soggy, wet and stink! The toilet seats are broken, so you cut your ass when you sit down. The hallways are gross, cold, morbid, delaparated, ruined. We managed to sleep there 1 night out of our 3 night stay and left immediately the next morning just after 8. I asked about a bigger room and with windows toay e breathe before we left and the housekeeper said, yes, we can move but I must give her R200 cash. WHAT IN THE HELL IS SHE TRYING TO BRIBE ME INTO GIVING HER EXTRA CASH TO HAVE A ROOM WHERE WE CAN HOPEFULLY HAVE A BASIC HUMAN RIGHT.....FRESH AIR TO BREATHE. This is atrocious and I immediately told Agoda what was going on and this was more than a week ago!!!!! I requested a refund and I WANT MY MONEY BACK! You have all the pictures as proof of the absolutely disgusting state of this place! I WILL REITERATE: MYSELF AND MY DAUGHTER HAVE NO PLACE TO STAY. YOU NEED TO ESCALATE THESE MATTERS. I WANT MY REFUNDS TODAY! PLEASE!!!! And thank you. Agoda needs to do some homework into what places you let advertise on your site. This is extremely bad for your reputation. Or is this a case of: you make so much money that 1 little unhappy voice is not worth your time or reputation? We'll see soon enough, I guess.
53 replies
3 months ago
Gift Voucher Policy
I received a PEP Stores gift voucher from my son for Christmas—paid for with his hard-earned cash. I used most of it to buy essentials, and with the remaining balance, I wanted to purchase a Blu Voucher (which PEP sells) so I could use it at my discretion later. To my shock, I was told I cannot use a PEP gift voucher to buy a Blu Voucher. Why? “Store policy.” No explanation. No logic. Let’s be clear: - A gift voucher is prepaid tender. PEP has already received the money. - I’m not asking for a refund or cash. I’m simply trying to buy another prepaid product—a Blu Voucher. - This is no different from using a gift card to buy airtime, electricity, or any other digital product. - There is no publicly available policy on PEP’s website that prohibits this. This restriction is not only absurd, it’s disrespectful to the gift-giver and the recipient. It undermines the purpose of a gift voucher: to give the recipient freedom to choose. I urge PEP to: 1. Clarify this policy publicly—if it exists. 2. Reconsider this restriction, which serves no consumer benefit. 3. Train staff to understand the difference between refunds and legitimate purchases. Until then, I’ll be advising friends and family to think twice before buying PEP gift vouchers. A gift should empower—not limit—the person receiving it.
0 replies
8 months ago
HB, YOU CAN DO BETTER! SLAPGAT!
Hollywoodbets??? Please train your agents! And please can you keep your word when running promos. False advertising is not lekker, ne! It has been 4 days, and 5 agents late, to try and retrieve my "weekly wheel drop" prize from HB, and guess what? Still nothing to date. You are quick to take the money, but it's very much like a one-sided relationship you have with your clients who make you all your moola. It's giving: "all take and not give". Sies. You know that the wheel turns, ne? And please train your agents to be more friendly, or do they hate their jobs that much? Or is it that they have to deal with people? Cos heaven forbid they have to deal with people in a "people environment". Why is it that you can't go back on my game play to review my winnings on the promo? I sent a screenshot of where it states that, it shows that, I did indeed win and low and behold, "apparently" you can't view game replays??? So how is it that you advertise on social media platforms that [this would be an adverti*****t stating how fabulous HB is]........."THIS PERSON WON SO MANY MILLIONS ON THIS OTHER GAME". [dramatic advertising with impressive game replay] .....is that not game replay? So you are saying that your advertising is up the crack too? Oh and Holly the Bot? You make so much money....please replace your dof bot with something that "can actually quite get something" for a change. Your bot is half the reason why people are irate by the time they speak to your "agents who hate people, because they app**** for people jobs". Sort your "AD" aka "artificial doffness" (ain't no AI 'intelligence' with HB-BOT', out and you might see or hear a difference in both client and agent. See win-win. Here I just solved a MAJOR problem for you, FOR FREE, MAHALA. ZERO BUCKS. I am a solution finder ands there it is. It's my pleasure! Now, the next solution we can find is the missing promo bucks, shall we?
106 replies
12 months ago
****ty service!
I am very disappointed in the lack of professionalism by Hollywoodbets, quick to take your money but not so quick when one of their OWN voucher is "not valid". It cannot possibly take longer than 30 min to see that the voucher has not been redeemed. I have spoken to must be 4 of your consultants and nobody is willing to go the extra mile for customer service. Is that a thing of the past? Why have staff working round the clock if they are not even liking what they do? Maybe you should do for your clients what your clients do for you. Just saying Oh and your Holly the bot is the most doff bot I have ever met on the net. I hope you don't have Holly the bot in escalations, no wonder the service is non-existent!
116 replies
14 months ago
No consent to take off money from my account. Does nothing to assist
It has been almost a week since my initial complaint about the amount NuPay a division of Altron has debited my account without any consent from myself. I have requested written consent proof from them and they say the matter is being "investigated". Nothing has been done to this day. I want answers either form Capitec (who apparently cannot reverse this) or from NuPay to credit this. This is unacceptable!
212 replies
14 months ago
*****ulent Services
I have had a payment (debicheck) come off my Capitec account which I DID NOT authorize, it was done on behalf of Altron/Nupay for somethig I know nothing about! The bank cannot reverse the debichek nor dispute it. How? I would like the WRITTEN AND SIGNED consent to where I have said this was okay. If you call NuPay/Altron and want to dispute this matter, you get through to an automated service, that says they will send you details of the last debit order gone off.....I DON'T WANT TO SPEAK TO A MACHINE....I want to know why and how they have taken off money from my account! Either NuPay or Capitec is busy with ******* and *****ulent business. I want a refund.
212 replies
17 months ago
Soul crushing fees - not even for water usage!!
I need help with Consistent Metering/Constantia Metering. I cannot keep up with their soul crushing fees that are even more than my water usage (which is minimal)!! 😭😭 I am a single mom with one salary, I have kids in the house to care for and my water has been cut. They have sent me 2 letters for late payment which cost R242.70 each, for 1 letter on 1 piece of paper. They have also charged me a R729 disconnection fee x 2, this was just to flick a switch. Their offices are about 3km from my residence, and that would not even equate to R50 petrol. In totality 2 letters is R485.40 & the disconnection x 2 is R1458. The total amount in the letters and disconnection is R1943.34. With these costs I cannot get my account up to date. These fees have got nothing to do with water and sanitation usage at all. Constantia, do you have any humanity left in you to see that without your gut-wrenching fees, I cannot provide my children with running water. I cannot bath them, I cannot feed them. Please help me out here, your fees for non water usage need to be reported. My account number is PTA74929
0 replies
22 months ago
False information
I app**** for a loan through Lendplus and qualified for a small amount. You can choose on the website, the minimum term and the maximum term repayment, I selected the maximim term obviously to keep monthly repayments low. Two weeks after they gave me the loan, they are on my doorstep every day, asking me to pay back the full amount. They clearly state the term on their website that you can choose on a sliding scale and they don't take notice of that. Nor do they answer emails when you question them about that.
0 replies
33 months ago
Assholes!
****MERS! *****! Bull****ters!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Take money off your account and when you call "Chris" some delinquent guy picks up the phone and apparently knows no Chris. I will ****** these type of ppl. I am so livid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
33 months ago
****s and *******!!!!!!!!!!!!!!!!!!!!!!!!!!
Good day I would like to let everyone know not to deal with this company! They give you false hope in a loan being approved and then tell you to accept a debit order which will be taken off every month. The loan money was never paid in and they have just taken a debit order off me. That is *****! This company must contact me because when you call them their phones just ring, what a load of bull crock! ****ers!!!!! Rodeco Finance (Pty) Ltd Tel: +27 (0) 870958503 Email: info@rodecofinance.co.za www.rodecofinance.co.za
0 replies
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4 Star
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3 Star
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2 Star
1 (10%)
1 Star
9 (90%)