A
Agoda.com
Unclaimed Business
A
Agoda.com
Unclaimed Business
36 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Agoda.com faces severe criticism from South African customers. The most persistent complaints involve bookings being confirmed but not honoured upon arrival, leaving travellers stranded without accommodation. Refund processes are described as excessively slow or nonexistent, with customers waiting months without resolution. Multiple reviewers report website glitches that alter booking dates, followed by rigid no-refund policies. Hidden costs, false advertising of properties, and unhelpful AI-driven customer service further erode trust. Several customers also raised concerns about card fraud and unauthorised charges after using the platform.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|36 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(3.2%)
2(0%)
1(96.8%)
5(0%)
4(0%)
3(3.2%)
2(0%)
1(96.8%)
Frequently Asked Questions About Agoda.com
Based on recent customer reviews, Agoda.com faces severe criticism from South African customers. The most persistent complaints involve bookings being confirmed but not honoured upon arrival, leaving travellers stranded without accommodation. Refund processes are described as excessively slow or nonexistent, with customers waiting months without resolution. Multiple reviewers report website glitches that alter booking dates, followed by rigid no-refund policies. Hidden costs, false advertising of properties, and unhelpful AI-driven customer service further erode trust. Several customers also raised concerns about card fraud and unauthorised charges after using the platform.
Agoda.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. Hellopeter has tracked Agoda.com across 448 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTK
Tracy K
1 reviews | Active since Jan 2020
10 Mar 2026, 12:39
AGODA - FALSE ADVERTISING - DISGUSTING CONDITIONS
Terrible booking agency!!!! I have got 3 properties/guesthouses that owe me refunds and Agoda is doing nothing about it. I have explained to them numerous times that I need that refund as my daughter and I have nowhere to go and we are basically on the street!!!! How can a company be so inhumane? Can they not "overlook" their policy for this or should I get some welfare involved? Please man, Agoda! YOU guys are false advertising. Property 1: Versailles Guesthouse in Villieria Pretoria: when I selected the dropdown filter menu, selected "pet friendly", and Versailles came up. I booked it, they took my money, check in time, and the housekeeper lady called Kate, let us sit outside the property in the street with all of our luggage and our cat because the booking site, Agoda said that was fine. The property manager or owner made us leave. WHAT ON THIS GODDAM EARTH IS WRONG WITH PEOPLE! Get your **** together and either fix your website or send out field agents to view the properties and get their proper credentials and terms and conditions!!!!!!! We are in the year 2026, Agoda who is international looks like it probably has an office here in SA? Right? Put the proper systems in place to make sure your clients don't feel like dogs been shunned out of a booking we paid for! It's disgusting. I WANT MY MONEY BACK. You have the video as proof of the "pet friendly booking", do what is taking so long!!???? Property 2: Uncle Charles guesthouse in Silverton Pretoria I booked there and Agoda sent me confirmation on the app and then via mail as well Great. We get there only to see a run down place, looks like I don't know what, (if you had field agents this would come in handy for the **** pics the properties put up). Non the less, they PPL at reception laying around, eating food on their table with their hands inform me that they are full. Here we are once again at 10pm at night in the street. WHAT WAS THE CONFIRMATION FOR?????? This is costing me travel costs as well. Just because we are booking in at a guest house does not mean we are rolling in money, we do not have a home to go to! LET ME REPEAT THAT: WE DO NOT HAVE A HOME TO GO TO! We did not find any other affordable accomodation to go to that night. UNACCEPTABLE!!!!!!!!! Property 3: Cozy Condos in Hatfield Pretoria This place is the pits. Please do me a favour: go and have a look at Cozy, and then compare it to what you guys, Agoda are advertising. I am speechless and still nauseated by this whole setup. First of all. The room is tiny. The bedding is disgusting. It's old, it's dirty, the room was smaller than a prison cell and it HAD NO VENTILATION! You advertise free wi-fi, towels, toiletries which would be a small soap to wash with probably. NONE OF THAT IS PROVIDED. No running water in the kitchen. Nothing to make food with but there is a kitchen!??? The bathrooms which are shared have no ways of closing, the floors are flooded with water all the time and dirty mops are placed in the bathrooms that are soggy, wet and stink! The toilet seats are broken, so you cut your ass when you sit down. The hallways are gross, cold, morbid, delaparated, ruined. We managed to sleep there 1 night out of our 3 night stay and left immediately the next morning just after 8. I asked about a bigger room and with windows toay e breathe before we left and the housekeeper said, yes, we can move but I must give her R200 cash. WHAT IN THE HELL IS SHE TRYING TO BRIBE ME INTO GIVING HER EXTRA CASH TO HAVE A ROOM WHERE WE CAN HOPEFULLY HAVE A BASIC HUMAN RIGHT.....FRESH AIR TO BREATHE. This is atrocious and I immediately told Agoda what was going on and this was more than a week ago!!!!! I requested a refund and I WANT MY MONEY BACK! You have all the pictures as proof of the absolutely disgusting state of this place! I WILL REITERATE: MYSELF AND MY DAUGHTER HAVE NO PLACE TO STAY. YOU NEED TO ESCALATE THESE MATTERS. I WANT MY REFUNDS TODAY! PLEASE!!!! And thank you. Agoda needs to do some homework into what places you let advertise on your site. This is extremely bad for your reputation. Or is this a case of: you make so much money that 1 little unhappy voice is not worth your time or reputation? We'll see soon enough, I guess.
Helpful (0)
|Replies (0)TK
Tracy K
1 reviews | Active since Jan 2020
10 Mar 2026, 12:39
AGODA - FALSE ADVERTISING - DISGUSTING CONDITIONS
Terrible booking agency!!!! I have got 3 properties/guesthouses that owe me refunds and Agoda is doing nothing about it. I have explained to them numerous times that I need that refund as my daughter and I have nowhere to go and we are basically on the street!!!! How can a company be so inhumane? Can they not "overlook" their policy for this or should I get some welfare involved? Please man, Agoda! YOU guys are false advertising. Property 1: Versailles Guesthouse in Villieria Pretoria: when I selected the dropdown filter menu, selected "pet friendly", and Versailles came up. I booked it, they took my money, check in time, and the housekeeper lady called Kate, let us sit outside the property in the street with all of our luggage and our cat because the booking site, Agoda said that was fine. The property manager or owner made us leave. WHAT ON THIS GODDAM EARTH IS WRONG WITH PEOPLE! Get your **** together and either fix your website or send out field agents to view the properties and get their proper credentials and terms and conditions!!!!!!! We are in the year 2026, Agoda who is international looks like it probably has an office here in SA? Right? Put the proper systems in place to make sure your clients don't feel like dogs been shunned out of a booking we paid for! It's disgusting. I WANT MY MONEY BACK. You have the video as proof of the "pet friendly booking", do what is taking so long!!???? Property 2: Uncle Charles guesthouse in Silverton Pretoria I booked there and Agoda sent me confirmation on the app and then via mail as well Great. We get there only to see a run down place, looks like I don't know what, (if you had field agents this would come in handy for the **** pics the properties put up). Non the less, they PPL at reception laying around, eating food on their table with their hands inform me that they are full. Here we are once again at 10pm at night in the street. WHAT WAS THE CONFIRMATION FOR?????? This is costing me travel costs as well. Just because we are booking in at a guest house does not mean we are rolling in money, we do not have a home to go to! LET ME REPEAT THAT: WE DO NOT HAVE A HOME TO GO TO! We did not find any other affordable accomodation to go to that night. UNACCEPTABLE!!!!!!!!! Property 3: Cozy Condos in Hatfield Pretoria This place is the pits. Please do me a favour: go and have a look at Cozy, and then compare it to what you guys, Agoda are advertising. I am speechless and still nauseated by this whole setup. First of all. The room is tiny. The bedding is disgusting. It's old, it's dirty, the room was smaller than a prison cell and it HAD NO VENTILATION! You advertise free wi-fi, towels, toiletries which would be a small soap to wash with probably. NONE OF THAT IS PROVIDED. No running water in the kitchen. Nothing to make food with but there is a kitchen!??? The bathrooms which are shared have no ways of closing, the floors are flooded with water all the time and dirty mops are placed in the bathrooms that are soggy, wet and stink! The toilet seats are broken, so you cut your ass when you sit down. The hallways are gross, cold, morbid, delaparated, ruined. We managed to sleep there 1 night out of our 3 night stay and left immediately the next morning just after 8. I asked about a bigger room and with windows toay e breathe before we left and the housekeeper said, yes, we can move but I must give her R200 cash. WHAT IN THE HELL IS SHE TRYING TO BRIBE ME INTO GIVING HER EXTRA CASH TO HAVE A ROOM WHERE WE CAN HOPEFULLY HAVE A BASIC HUMAN RIGHT.....FRESH AIR TO BREATHE. This is atrocious and I immediately told Agoda what was going on and this was more than a week ago!!!!! I requested a refund and I WANT MY MONEY BACK! You have all the pictures as proof of the absolutely disgusting state of this place! I WILL REITERATE: MYSELF AND MY DAUGHTER HAVE NO PLACE TO STAY. YOU NEED TO ESCALATE THESE MATTERS. I WANT MY REFUNDS TODAY! PLEASE!!!! And thank you. Agoda needs to do some homework into what places you let advertise on your site. This is extremely bad for your reputation. Or is this a case of: you make so much money that 1 little unhappy voice is not worth your time or reputation? We'll see soon enough, I guess.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 12:38
agoda refuse refund
very poor service i had a confirm cancellation from hotel refuse to refund, after numerous emails still at where i started, never book with them, this was during the time airspace closed over dubai,
Helpful (0)
|Replies (0)DS
Dee S
1 reviews | Active since Jan 2020
8 Mar 2026, 08:54
Agoda failed refund above 40 days
Agoda accepted a booking 31 January 2025 when we reached the hotel we were told that the hotel is fully booked and Agoda still accepted booking and upfront payment. We had to cancel our booking and was told to wait 30-40 days for refund the time frame passed and we have still not received our money even though we booked again and the hotel managed to find a place for our daily as we were destitute at the time we had to pay again through Agoda. We contacted our bank as instructed by Agoda AI and we are just not getting any assistance. Our bank cannot trace any refund processed by Agoda and they have not even sent us confirmation of the refund Agoda says was processed. The amount is above R9000 and we need our refund as more than the given dates has passed. This is very disappointing as it feels we were ******
Helpful (0)
|Replies (0)DS
Dee S
1 reviews | Active since Jan 2020
8 Mar 2026, 08:54
Agoda failed refund above 40 days
Agoda accepted a booking 31 January 2025 when we reached the hotel we were told that the hotel is fully booked and Agoda still accepted booking and upfront payment. We had to cancel our booking and was told to wait 30-40 days for refund the time frame passed and we have still not received our money even though we booked again and the hotel managed to find a place for our daily as we were destitute at the time we had to pay again through Agoda. We contacted our bank as instructed by Agoda AI and we are just not getting any assistance. Our bank cannot trace any refund processed by Agoda and they have not even sent us confirmation of the refund Agoda says was processed. The amount is above R9000 and we need our refund as more than the given dates has passed. This is very disappointing as it feels we were ******
0
Replies (0)NK
Nangamso K
1 reviews | Active since Jan 2020
2 Mar 2026, 08:55
Refusal to refund on their error
Agoda and Seasons Golf Estate are refusing to refund my money on a cancellation that happened because they cancelled my other booking. I booked two rooms in October for 31-2 December 2025, and I paid, then after I got an email that the one room was mistakenly made available to me, and that it is actually not available, so because I needed both rooms I had to cancel the other one as well and now they are refusing to refund me money, since November 2025.
Helpful (0)
|Replies (0)NK
Nangamso K
1 reviews | Active since Jan 2020
2 Mar 2026, 08:55
Refusal to refund on their error
Agoda and Seasons Golf Estate are refusing to refund my money on a cancellation that happened because they cancelled my other booking. I booked two rooms in October for 31-2 December 2025, and I paid, then after I got an email that the one room was mistakenly made available to me, and that it is actually not available, so because I needed both rooms I had to cancel the other one as well and now they are refusing to refund me money, since November 2025.
0
Replies (0)PM
Philip M
1 reviews | Active since Jan 2020
27 Feb 2026, 23:31
.osr unprofessional dervice
Stay away for bookings. Biggest ****mers. Debit accounts and then suddenly always a technical glitch! Nobody gets informed that booking was cancelled despite payment. Rude consultants!!!!! Just take money and cancel accommodation. Leaves guests in a serious predicament!!!! Tries to explain "technical glitch" to me about 50 times. Directly said to him I am not an imbecile and ********. Refused to give me his name. Stay away from this booking Company. Trad other reviews Philip Meyer 0662857676
Helpful (0)
|Replies (0)PM
Philip M
1 reviews | Active since Jan 2020
27 Feb 2026, 23:31
.osr unprofessional dervice
Stay away for bookings. Biggest ****mers. Debit accounts and then suddenly always a technical glitch! Nobody gets informed that booking was cancelled despite payment. Rude consultants!!!!! Just take money and cancel accommodation. Leaves guests in a serious predicament!!!! Tries to explain "technical glitch" to me about 50 times. Directly said to him I am not an imbecile and ********. Refused to give me his name. Stay away from this booking Company. Trad other reviews Philip Meyer 0662857676
0
Replies (0)MB
MOHAMMED B
1 reviews | Active since Jan 2020
26 Feb 2026, 21:49
Pathetic service ****ming people to pay more after bookings are confirmed by altering no of guest
Terrible service They keep showing 1 rhing after u pay and confirm they show you another thing ****ing people tonpay extra after by changing the guest and no people asking
Helpful (0)
|Replies (0)MB
MOHAMMED B
1 reviews | Active since Jan 2020
26 Feb 2026, 21:49
Pathetic service ****ming people to pay more after bookings are confirmed by altering no of guest
Terrible service They keep showing 1 rhing after u pay and confirm they show you another thing ****ing people tonpay extra after by changing the guest and no people asking
0
Replies (0)TS
Tina S
1 reviews | Active since Jan 2020
25 Feb 2026, 09:30
Bad experience
Hidden costs and incorrect dates I booked for dates in March but when booking was processed it was done for April. Now I am told that I have to give proof. What proof can I give when all my searches was for March 2026. Now they say the money is non refundable and the date cannot be changed. Besides that whilst they claim to be the most competitive, they hide the costs in fine print that you must pay to the hotel directly. When you add these costs then it is much more expensive than booking.com and other more reliable sites. I booked accommodation in Canada in 2024 and the place did not exist. Bottom line they don't verify the places they list. Do not trust fully. Check, check, check.
Helpful (0)
|Replies (0)TS
Tina S
1 reviews | Active since Jan 2020
25 Feb 2026, 09:30
Bad experience
Hidden costs and incorrect dates I booked for dates in March but when booking was processed it was done for April. Now I am told that I have to give proof. What proof can I give when all my searches was for March 2026. Now they say the money is non refundable and the date cannot be changed. Besides that whilst they claim to be the most competitive, they hide the costs in fine print that you must pay to the hotel directly. When you add these costs then it is much more expensive than booking.com and other more reliable sites. I booked accommodation in Canada in 2024 and the place did not exist. Bottom line they don't verify the places they list. Do not trust fully. Check, check, check.
0
Replies (0)EC
Emmanuel C
1 reviews | Active since Jan 2020
11 Feb 2026, 03:50
AOGODA.COM IS THE WORST BOOKING COMPANY TO DEAL WITH!
booked accomodation for the 10to11th after entering my card details i get a confirmation for the 20th, i mean you filling dates you need to stay aney give you a random date down the month, then they tell you there is no refund , then you told if you cancel your payment will be forfeited!
Helpful (0)
|Replies (0)EC
Emmanuel C
1 reviews | Active since Jan 2020
11 Feb 2026, 03:50
AOGODA.COM IS THE WORST BOOKING COMPANY TO DEAL WITH!
booked accomodation for the 10to11th after entering my card details i get a confirmation for the 20th, i mean you filling dates you need to stay aney give you a random date down the month, then they tell you there is no refund , then you told if you cancel your payment will be forfeited!
0
Replies (0)