DS
Dee S
Active since Nov 2015
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Agoda failed refund above 40 days
Agoda accepted a booking 31 January 2025 when we reached the hotel we were told that the hotel is fully booked and Agoda still accepted booking and upfront payment. We had to cancel our booking and was told to wait 30-40 days for refund the time frame passed and we have still not received our money even though we booked again and the hotel managed to find a place for our daily as we were destitute at the time we had to pay again through Agoda. We contacted our bank as instructed by Agoda AI and we are just not getting any assistance. Our bank cannot trace any refund processed by Agoda and they have not even sent us confirmation of the refund Agoda says was processed. The amount is above R9000 and we need our refund as more than the given dates has passed. This is very disappointing as it feels we were ******
0 replies
9 months ago
Pending query!!!!
Client: Mr Edward Howard ID: **********086 Contact: ********** To whom it may concern I Mr Edward Howard have paid up my contract over a month ago with the sum of R6419 of which we have submitted proof of our payment. Unfortunately we have had to deal with several members of your company of which each staff member of the Blue Label Connect company would handle our query with no feedback resulting in me having to keep calling your contact center on a daily basis and we are promised that our paid up letter would be emailed and we have issued three email addresses of which we to date have not received what we have been promised. I am in the process of purchasing a home and this is hindering the process with my bond originator. I find that such a well established company is extremely unprofessional in terms of the after sales when clients are paid up and ready to cancel it is rather difficult to be heard when urgent support is needed. Your company should prioritize clients that wish to terminate a deal that has expired the same way new clients are handled. Please can someone reputable contact me and send me this confirmation of cancellation and settlement as soon as close of business tomorrow Thursday 4th of July 2025 as this matter has been ongoing for just over a month. Should we not get the necessary support by then we will be forced to take further action which we do not wish to do in this instance as we are on time constraints. Please contact me with my confirmation of cancellation and paid up confirmation as well as soon as possible. This is the second review since no acknowledgement by the business in question has received, this is flabbergasting to see the level of professionalism and the lack of after sales support is shocking!!!
477 replies
10 months ago
Account query
Client: Mr Edward Howard ID: 6910125208086 Contact: 068 443 3752 To whom it may concern I Mr Edward Howard have paid up my contract over a month ago with the sum of R6419 of which we have submitted proof of our payment. Unfortunately we have had to deal with several members of your company of which each staff member of the Blue Label Connect company would handle our query with no feedback resulting in me having to keep calling your contact center on a daily basis and we are promised that our paid up letter would be emailed and we have issued three email addresses of which we to date have not received what we have been promised. I am in the process of purchasing a home and this is hindering the process with my bond originator. I find that such a well established company is extremely unprofessional in terms of the after sales when clients are paid up and ready to cancel it is rather difficult to be heard when urgent support is needed. Your company should prioritize clients that wish to terminate a deal that has expired the same way new clients are handled. Please can someone reputable contact me and send me this confirmation of cancellation and settlement as soon as close of business tomorrow Thursday 4th of July 2025 as this matter has been ongoing for just over a month. Should we not get the necessary support by then we will be forced to take further action which we do not wish to do in this instance as we are on time constraints. Please contact me with my confirmation of cancellation and paid up confirmation as well as soon as possible.
0 replies
21 months ago
Exceptional Service at Silver Cove Spur Metlife Plaza
To whom it may concern This review is specifically to thank two wonderful ladies at the Silver Cove Spur at Metlife Plaza Port Elizabeth. Tsidi and Mariza have made my son's birthday so special on Wednesday the 17th July. Their attention to detail in assistance and ensuring our 3 families all ate at the same time was very impressive as this rarely happens. Their fun character and happy vibes is what made our weeknight trip to the resturant so refreshing. These are true team spirit ladies and can see they don't follow the team they lead and that is what makes them so special teh rest of their team have a lot to learn from these friendly faces. They even ensured that our memberships were registered and encouraged us to visit their steak ranch as frequently as possible to build up rewards and get more great experiences with them. Tsidi the confident lady who portrayed dynamic and confident character is the reason why we would definitely recommend this branch to all our friends and family. Thank you Tsidi and Mariza you guys rock!!!!
0 replies
25 months ago
Bad customer service experience by Eloise Willis
10/04/2024 @ +- 17:18 Today, I visited Netcare pharmacy at Greenacres hospital and what a disappointing experience after standing in the queue awaiting assistance. The lady named Eloise Willis made me see the entity as that if one is not wearing scrubs as a nurse or a stethoscope as a Dr one can be regarded as an insignificant person in the queue who is not deserving of being acknowledged. After she had assisted the person before me she went on to pack the shelves and had a hearty unprofessional conversation with the person dealing with the pharmacist next to her disregarding the fact that I had been standing in front of her in pain just waiting for her to even look at the person standing before her. She avoided all eye contact and made me stand in the queue just waiting and waiting. It was until the more professional younger lady finished with her patient. Now I am not sure if it's a case of ignorance or the fact that if it's not medical staff from the hospital she will not bother to give decent customer service to the person waiting right in front of her. Perhaps she chooses not to deal with Muslim customers. I am appalled as I do believe that even though I may not have been medical staff that my money/medical aid claim is also of value to the pharmacy. Never will I ever advise anyone to go there for anything! Does this entity not value each footprint that walks through their doors or is it a matter of complacency whereby she is specific on who she chooses to deal with or the type of caliber that may be present. I could go on and on. I am just so disappointed in my experience today. I will never go back to that pharmacy if I can help it and will make people aware. Word of mouth travels faster than anything she should know that! Thank you to Joslin who gracefully assisted me and apologized on behalf of her colleagues way of dealing with certain people. Joslin not only offered to check if they could order in my medication that they did not have on hand however she also promised to make contact regardless of weather they'd be able to source my meds or not. That is the type of personnel that that should be customer facing not the likes of this lady Eloise Willis. Definitely a bad face for the public!!!
0 replies
26 months ago
Excellent service for Yolande Cilliers from Momentum car insure.
Dear Momentum car insure claims department. It is with utmost respect and gratitude to a lady by the name of Yolande Cilliers, who has dedicated her highest level of professionalism during a trying time with our very first claim for an accident relating to our vehicle. She has made every effort to make the claim process as efficient and seamless as possible. We want to commend Yolande for reassuring us and handling the matter on our behalf. She has restored our confidence in the company and given us peace of mind that claims can be handled amicably and professionally. While a car claim can be daunting, Yolande ensured that all the correct channels were followed promptly and efficiently. We firmly believe that she is indeed a great asset to your company and can handle any challenge successfully that she is faced with. She is a true brand ambassador for your company and is extremely passionate about her job and the entity of the company. Thank you Yolande once again for loving what you do and doing Whta you love. We believe that you should set the trend for your colleagues as the manner in which you handle claims should be shared with more of your claims consultants to ensure that more clients will be as happy as we are. Well done lady you are indeed a true gem and should be taking the reigns since you have shown such great integrity and pride in the company and all that it stands for. We could go on and on however we believe that your actions are more valuable than words. Many thanks D. Savahl
168 replies
31 months ago
Tickets closed and not being attended to
I have logged numerous tickets regarding the lecturer assigned to my online course and they keep closing the ticket without attending to my query raised. Please can someone assist me urgently.
184 replies
33 months ago
********** CUSTOMER SERVICE!!!
Dear Service provider It it with utmost disappointment that I am writing this review. Your customer service consultants are of no benefit to the end user in the sense taht they do not listen to the person on the other end of the line apart from dropping calls 15 minutes before the end of office hours commences. I have spent over an hour making calls to your customer service line. I have been placed on hold for long periods of time only to be told that the drver could not find the said address on the waybill. Neither sender or received a call infoorming us of the failed delivery. The note on your tracking system shows attempted delivery and customer not available whereas the receiver has spent an entire day waiting to accept delivery when I eventually spoke to someone they said the driver could not find the street address given. My query has then been escalated to a manager. my shipment has now been 4 days late for delivery. THIS IS MY ONLINE BUSINESS REPUTATION ON THE LINE AND THE STAFF OF YOUR COMPANY JUST DOES NOT CARE ACCEEPT FEEL THE NEED TO TALK OVER ONE'S VOICE WHILE SPEAKING ON THE PHONE INSTEAD OF LISTENING TO WHAT THE CLIENT HAS TO SAY. I have just changed from getting away from another courier company who could also not prioritize my parcels being delivered around the nation and to my worst experience I have moved from bad to worst, taht being a company that should have international standards, THIS IS PATHETIC!!! Please can someone with the necessary skills please help me get my parcel delivered to my client before close of business today!
60 replies
37 months ago
Incorrect online modules uploaded during registration
Varsity college A private institution whereby changes are made to the systems and online students have to bear the brunt thereof! The registration process has been an endless pain from the incorrect results viewed during registration to the incorrect modules being loaded for the semester. If anyone from the IIE can see this please assist me with this correction urgently as I am falling behind on the online classes as well as nearing assignment submission deadlines.
0 replies
41 months ago
BAD SERVICE-ZERO FEEDBACK-POOR QUALITY
To whom it may concern It is with regret that we have to follow the route of writing a negative review as we have always had good perceptions of your institution however, The level of service being recieved from your ebucks rewards department is appalling as it has been a week since we have requested asistance and still no contact or any form of acknowledgement has been given after following instructions given by one of your agents in the ebucks rewards department, PALESA, She has advised that our business information be emailed through to requests@ebucks.com and she would attend to our request however she has not done a single thing ever since MONDAY!!!! We have called in numerous times and spent legthy time frames on the calls to your rewards department, one would swear we are standing in a queue to collect SASSA based on the quality of service your company renders after being encouraged to use this facility your company has rather much deprived us of. We called several times and ended up speaking to Moerwa More where she has also spoken to Palesa in order to get her to complete our request and return our call which to date has still not materialised, she did not even give us a reference number on the Monday which further delays our query, As a business customer one does not expect VIP treatment or anything better than all the other customers however one does expect to get some sort of ackowledgement and priority within the promised 2-3 day lead time of attending to clients requests. We pay hefty bank charges, additional fees as well as value added service fees however there seems to be no value in the service we have received thus far, IN FACT WE HAVE NOT RECEIVED SERVICE FROM YOU WHATSOEVER!!!!!
264 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
9 (64.28571428571429%)