Five Days, Four Calls, Three Emails, Zero Delivery

Ordered a Leatherman from AgriMark Paarl on Friday. Called on Saturday to check progress — the person I spoke to couldn’t reach their supplier or warehouse but promised to call back on Monday. They didn’t. Emailed twice. No reply. Called again on Tuesday and was sent through a small telephone obstacle course — one person after another, each less informed than the last. The final number, supposedly for “online shopping”, just rang out and went dead. Emailed again. Silence. Today, the courier messaged to say the item wasn’t ready and collection had been postponed again — after AgriMark had finally confirmed, five days later, that it was “ready for pickup.” If this is AgriMark’s version of online shopping, it might be time to return to selling feed and fertiliser, because the basics of customer service clearly didn’t make it onto the truck.