****med by AHA hotel

On the 17th of June this year I made a booking at the AHA hotel in Bloemfontein for me and my family. The reservation was made for the 15th till the 16th of September 2023. I paid an amount of R4270 for the reservation. A few weeks ago I received a call from the hotel and I was told that the hotel was closing down but I shouldn't worry because they have taken our reservations to another hotel and they have transferred our payments there. I subsequently made a call to that other hotel to confirm If that is true. To my surprise they knew nothing about the reservation. I decided to call AHA hotel again but their landline was no longer working. I took a further step of calling the central office of AHA hotels. The response I received was that they cannot help me since the hotel has not been under their management since August and that I made the booking at the Aha hotel in Bloemfontein rather than online. My argument to them was that when I made the booking the hotel was still under their management and the least they could do is call the management of the hotel at the time and push them to refund me. Unfortunately I did not receive any assistance from the AHA hotels central office. I still haven't received my money back and me and my family have to be in Bloemfontein on Friday the 15th of September. We have run out of options and we don't know what to do anymore.