Terrible Customer Service at AIG Travel

AIG might have the worst customer service in SA. Getting hold of them , whether you want to buy travel insurance or have a query about the travel insurance already bought, requires hours of time , hours of cell phone minutes and the patience of a Saint. Written queries are simply ignored - you get an automated reply saying the query will be attended to in 5 days and then there's a big black hole of nothing.Telephone queries are an absolute joke - I have just held on for 30 minutes, eventually running out of air time. There is one lady, Bester Moyo , who does her absolute best to help - but she, I fear, is working in a sea of understaffed, non responsive people who really, really don't care at all about the customer experience. Come on AIG - My family holiday was cancelled because of the travel ban , I took out insurance with you , show me some respect and answer my emails or answer your phone line.