Thieves!

Doesn't even deserve 1 star! What appalling service! I booked ticket through a agency called Gotogate and our airline tickets through Air Austral. Due to Covid the tickets had to be cancelled - The tickets were paid for IN FULL! When I phone Gotogate I' m told that Air Austral needs to credit me and when I call Air Austral I'm told Gotogate needs to credit me - and so the circle starts - it's like playing broken telephone!

I have been going in circles for MONTHS with no refund or ay progress. My last refund request was updated on their system on the 12th of December 2021 and nothing and I mean NOTHING since!

Their business service is ridiculous and at this point my money is being held by them - basically stollen as they won't refund as promised.