AA
Air Austral
Unclaimed Business
AA
Air Austral
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Marius
1 reviews | Active since Jan 2020
14 Apr 2025, 10:29
NEVER FLY AIR AUSTRAL
Unreliable little airline. After booking flight they moved it by an entire day ?!!! . Had to change hotel and other arrangements at substantial cost. Flight delayed at Reunion by more than 3 hours . No Air Austral staff at airport for 3 hours to provide any info. Useless *********** little airline - AVOID AT ALL COST
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Marius
1 reviews | Active since Jan 2020
14 Apr 2025, 10:29
NEVER FLY AIR AUSTRAL
Unreliable little airline. After booking flight they moved it by an entire day ?!!! . Had to change hotel and other arrangements at substantial cost. Flight delayed at Reunion by more than 3 hours . No Air Austral staff at airport for 3 hours to provide any info. Useless *********** little airline - AVOID AT ALL COST
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Replies (0)DB
Dietmar B
1 reviews | Active since Jan 2020
8 Sept 2024, 09:51
Random flight cancellation, no compensation
Johannesburg to Reunion and return. Unsure if everything was fine with that plane as there was grinding noise as well as continuous vibrations. Due to it we were not even able to use our arm rests. Flight to Reunion delayed. Return flight cancelled by airline a few days before. Only option to accept a flight a few days later. No accommodation etc offered. As per EU regulation they are also obliged to compensate passengers. Handed in my compensation request 2 months ago. Received confirmation by airline. Since then neither compensation has been paid nor does Air Austral reply to any email.
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Dietmar B
1 reviews | Active since Jan 2020
8 Sept 2024, 09:51
Random flight cancellation, no compensation
Johannesburg to Reunion and return. Unsure if everything was fine with that plane as there was grinding noise as well as continuous vibrations. Due to it we were not even able to use our arm rests. Flight to Reunion delayed. Return flight cancelled by airline a few days before. Only option to accept a flight a few days later. No accommodation etc offered. As per EU regulation they are also obliged to compensate passengers. Handed in my compensation request 2 months ago. Received confirmation by airline. Since then neither compensation has been paid nor does Air Austral reply to any email.
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Replies (0)CT
Cornel T
1 reviews | Active since Jan 2020
24 Dec 2022, 18:47
Great service and a good experience!
Thank you Air Austral for an excellent experience. We were flying with two infants and were very stressed about the flight to Mauritius and being able to manage them. Ashwell working at OR Tambo made sure we got good seats to manage the babies. More companies could do with employees like Ashwell, THANK YOU!
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Cornel T
1 reviews | Active since Jan 2020
24 Dec 2022, 18:47
Great service and a good experience!
Thank you Air Austral for an excellent experience. We were flying with two infants and were very stressed about the flight to Mauritius and being able to manage them. Ashwell working at OR Tambo made sure we got good seats to manage the babies. More companies could do with employees like Ashwell, THANK YOU!
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Angelique C
1 reviews | Active since Jan 2020
14 Mar 2022, 10:52
Thieves!
Doesn't even deserve 1 star! What appalling service! I booked ticket through a agency called Gotogate and our airline tickets through Air Austral. Due to Covid the tickets had to be cancelled - The tickets were paid for IN FULL! When I phone Gotogate I' m told that Air Austral needs to credit me and when I call Air Austral I'm told Gotogate needs to credit me - and so the circle starts - it's like playing broken telephone! I have been going in circles for MONTHS with no refund or ay progress. My last refund request was updated on their system on the 12th of December 2021 and nothing and I mean NOTHING since! Their business service is ridiculous and at this point my money is being held by them - basically stollen as they won't refund as promised.
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Angelique C
1 reviews | Active since Jan 2020
14 Mar 2022, 10:52
Thieves!
Doesn't even deserve 1 star! What appalling service! I booked ticket through a agency called Gotogate and our airline tickets through Air Austral. Due to Covid the tickets had to be cancelled - The tickets were paid for IN FULL! When I phone Gotogate I' m told that Air Austral needs to credit me and when I call Air Austral I'm told Gotogate needs to credit me - and so the circle starts - it's like playing broken telephone! I have been going in circles for MONTHS with no refund or ay progress. My last refund request was updated on their system on the 12th of December 2021 and nothing and I mean NOTHING since! Their business service is ridiculous and at this point my money is being held by them - basically stollen as they won't refund as promised.
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Replies (0)EB
Erika B
1 reviews | Active since Jan 2020
17 Jan 2022, 17:02
Problems with refund
My flight have been cancelled due to Covid 19 restrictions. I have requested a refund, but after searching for someone to help me for very long, I have been informed that my refund request will take up to 48 working days to be processed. Such a long waiting time is unacceptable. I need the money very urgently.
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Erika B
1 reviews | Active since Jan 2020
17 Jan 2022, 17:02
Problems with refund
My flight have been cancelled due to Covid 19 restrictions. I have requested a refund, but after searching for someone to help me for very long, I have been informed that my refund request will take up to 48 working days to be processed. Such a long waiting time is unacceptable. I need the money very urgently.
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Replies (0)KR
Kalayvani R
1 reviews | Active since Jan 2020
27 May 2021, 21:59
Air Austral does not refund travel voucher
My flight to Mauritius was cancelled due to the pandemic. Air Austral issued a voucher and told me I could get a voucher which could be used to book another flight or refunded if not used in a year. After a year, I was told my voucher refund is being processed, I was now told that the agent was already refunded this money. Air Austral issued the voucher and should refund it.
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Kalayvani R
1 reviews | Active since Jan 2020
27 May 2021, 21:59
Air Austral does not refund travel voucher
My flight to Mauritius was cancelled due to the pandemic. Air Austral issued a voucher and told me I could get a voucher which could be used to book another flight or refunded if not used in a year. After a year, I was told my voucher refund is being processed, I was now told that the agent was already refunded this money. Air Austral issued the voucher and should refund it.
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