AIR FRANCE BROKE MY FISHING ROD AND HAS NOT REINBURSE ME

My partner and I came back from Woodlands outside Houston America to Cape Town after a nice holiday with friends and family. While in America, my partner and I went to Bass Pro Shop. Man,,, what a dream come true. I bought lures, braid line, baitcaster reels, and 2 baitcaster rods. Packed both rods in 1 fishing rod bag and added padding just incase. The bag had 3 tags on it which stated "FRAGILE!!!!" 1 at the top - 1 in the middle - 1 at the bottom - we land in Cape Town and wait for our luggage ----- here comes the fishing bag looking all cripple. The luggage handeler gives it to me, I open it infront of him and 1 rod is snapped. Man I was upset. I took photos where we oped the fishing rod bag. The bag handeler shows us where to make a case. We do that, get the case number and email it to Air France claims. 3 Times we had to do it because when we contact them they say that they have not received anything. 1st Email was sent on 12 January 2026 it is now 12 March 2026 and still we get no reply, feedback or anything. WE LANDED ON 11 JANUARY 2026 AND SENT THEN CLAIM ON THE 12 ---- 1 DAY LATER. THIS WAS OUR 1ST FLIGHT WITH AIR FRANCE - - - I WILL NEVER AGAIN !!!!!!!!!!!