Horrible Services

We have had horrible service with KLM regarding a claim back from our suitcases that was not put on a flight - we had to buy very few clothing items ( which they said we need to get) Now that we are putting in the claim - they have had excuse after excuse for the past 4 Months. we have sent all documentation numerous times and every time they say we need to send it again or send us to another department - that we have sent it to. It is definitely an excuse and postponement of paying us back. Terrible service and not owning up to your mistakes. Will never fly with them again